the integral designer: developing you

մեeIntegral Designer:Developing YouWhitney Hess whitney@whitneyhess.com whitneyhess.com @whitneyhess

from superhero to zero

What does it take to be

integral?

Self-Awareness Social Awareness

Self-Management Relationship Mgmt

Social + Emotional Intelligence

Self-Awareness Social Awareness

Self-Management Relationship Mgmt

Social + Emotional Intelligence

Self-Awareness• Emotional Self-Awareness• Accurate Self-Assessment• Self-Confidence

Social Awareness• Empathy• Organizational Awareness• Service Orientation

Self-Management• Emotional Self-Regulation• Transparency• Adaptability• Achievement Orientation• Initiative• Optimism

Relationship Mgmt• Developing Others• Inspirational Leadership• Change Catalyst• Influence• Conflict Management• Teamwork & Collaboration

Social + Emotional Intelligence

What am I missing?

My SEI Profile (early 2013)

My SEI Profile (early 2013)

Mind

Heart

Body

Mind

Heart

Body

Most workplaces

Mind

Heart

Body

մեink

Feel

Sense

Mind

Heart

Body

մեink

Feel

Sense

Cognitive

Emotional

Somatic

Integration

http://www.pnas.org/content/111/2/646

Neuroplasticity!

Self-Awareness

Self-Management Relationship Mgmt

Social Awareness

Self-Awareness

Self-Management Relationship Mgmt

Social Awareness

Presence Empathy

InfluenceAdaptability

Self-Awareness

Presence

մեose struggling with presence:

☐Get distracted easily ☐Have overactive mental chatter

☐Find themselves easily irritated

☐Treat people abrasively without realizing it

☐Feel imbalance in their work life, health and family

☐Feel unexplained aches and pains

մեe Oblivious Applicant(a story)

Benefits of presence:

✓Greater awareness and understanding of your own feelings and emotions

✓ Easier to focus on the task at hand

✓Heightened experiences and stronger memories

✓ Peacefulness and inner stillness

✓ Connection to your personal truth

Developing your presence

1. Write morning pages

2. Observe your thoughts

3. Pause and breathe

Self-Management

Adaptability

մեose struggling with adaptability:

☐Find it hard to juggle demands

☐Get frustrated by change — even when positive

☐Find changing priorities stressful

☐Slow to see things from another perspective

When Development is Done(a story)

Adaptability =

FlexibilityAttitude

VersatilityAptitude

from Dr. Michael O'Connor and Dr. Tony Alessandra’s մեe Platinum Rule

• Confidence

• Tolerance

• Empathy

• Positiveness

• Respect

• Resilience

• Vision

• Attentiveness

• Competence

• Self-correction

+

Benefits of adaptability:

✓Know how to negotiate agreements so that everyone wins

✓ Accept surprises whenever they arise

✓ Able to generate alternative solutions

Developing your adaptability

1. Brainstorm alternatives

2. Observe your reactions to change

3. մեrow away old work

Social Awareness

Empathy

մեose struggling with empathy:

☐Assume they know how the other person feels

☐Believe everyone thinks like they do

☐Wait for their turn to talk, planning their response

☐Have a hard time “reading” people

☐Are oen surprised by what someone has said or done

BlahBlahBlah(a story)

#1 Job Skill in 2020

Five Levels of Listening:

1. Ignoring

2. Pretending

3. Selective

4. Active

5. Empathic

from Stephen Covey’s մեe 7 Habits of Highly Effective People

Benefits of empathy:

✓More accurately read people’s moods and non-verbal cues

✓Respect and relate well to people of diverse backgrounds

✓Understand how others’ perspectives differ from your own

✓ Better predict others’ reactions

✓More effectively serve their needs

Developing your empathy

1. Assess your level of listening

2. Watch for cues

3. Read more literary fiction

Relationship Mgmt

Influence

մեose struggling with influence:

☐Take little notice of audience’s needs or interests

☐Deliver same argument or presentation regardless of audience

☐Rely on their position of authority, or are resigned to having not having any

☐Find it hard to communicate a common vision that involves others

մեe Incredible Hulk(a story)

Principles of Persuasion:

1. Reciprocity 2. Consistency 3. Social Proof 4. Liking 5. Authority 6. Scarcity

from Dr. Robert Cialdini’s Influence: մեe Psychology of Persuasion

http://www.scn.ucla.edu/pdf/BuzzSA72013.pdf

մեe Salesperson Effect

Benefits of influence:

✓ Build consensus and support for ideas ✓ Appeal to others’

self-interest

✓ Adapt your approach by anticipating people’s responses

✓ Turn others into evangelists

Developing your influence

1. Consider your available strategies

2. Observe an influencer

3. Be a helper and accept thank you

Self-Awareness

Self-Management Relationship Mgmt

Social Awareness

Presence Empathy

InfluenceAdaptability

Corporate Mindfulness

• Google’s Search Inside Yourself

• Awake@Intel

• Meditation at Medium

• Salesforce.com meditating CEO

• SAP’s Mindfulness Program

What would it be like if I had more _________?

What kind of invitation am I to others?

What do I need to do to be

integral?

մեank you.

Whitney Hess @whitneyhess

http://whitneyhess.comwhitney@whitneyhess.com

Plot Your Course — personal development coachinghttp://whitneyhess.com/plot

Learn մեe Ropes — user experience career coachinghttp://whitneyhess.com/learn

Take մեe Helm — UX leadership coachinghttp://whitneyhess.com/helm

Run a Tight Ship — product strategy workshopshttp://whitneyhess.com/ship

20% discount on all programs when you mention Slideshare

Other Resources

Booksմեe Intuitive Body, Difficult Conversations, Daniel Goleman’s Emotional Intelligence, մեe Power of Now

ToolsOprah & Chopra, Headspace, Li app, Insight Timer

ProgramsSearch Inside Yourself Leadership Institute, Wisdom 2.0, Mindfulness-Based Stress Reduction, HayGroup’s Emotional & Social Competency Inventory