busgoals_l2_ws_u06

UNIT 1 Read the following instructions on how to use the telephone system and ®ll in the gaps, using the words in the box. Wait engaged answer switchboard make press call number transfer pick dial To 0) ........................................... a call, 1) ........................................... up the phone and press the incoming call answer button. To 2) ........................................... an external call, press 9 and 3) ........................................... for the dialling tone. 4) ........................................... the number of the person you want to speak to. For an internal 5) ........................................... , dial the extension 6) ........................................... of the person you want to speak to. If the line is 7) ........................................... you can hang up and then 8) ........................................... the redial button to get the last number in the phone's memory. If a caller comes through to you by mistake you can either put them back to the 9) ........................................... or you can 10) ........................................... them to the person they want to speak to. 2 Put the following instructions for the fax machine in the correct order. a If you want to send a fax, ®rst print the document on A4. ......................... 1 b As soon as you get a response, press the send button. ......................... c Then dial the number and wait for a response. ......................... d Once the document has been sent you will see the `message sent' sign. ......................... e Before you dial the fax number, put the document in the fax machine. ......................... 3 Match 1±5 with a±e to make complete sentences. 1 Can I just a if I should update the records? 2 Did you say b do you have a contact number while you're away? 3 Just one last thing, c clarify what needs to be done? 4 Could I d that the computer turned off automatically? 5 I wasn't sure e just check what you said about security? Your score /20 Business Goals 2 # Cambridge University Press 2004 PHOTOCOPIABLE ± Unit 6 Of®ce systems 6

busgoals_l2_ws_u06

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