Deepak Tiwari 7815 McCallum BLVD APT 8205, Dallas TX-75252 • 469-438-9461 • deepak.tiwari@live.com • http://www.linkedin.com/in/deepaktiwari5

EDUCATION The University of Texas at Dallas December 2017 M.S., Information Technology and Management 3.72/4

Biju Patnaik University of Technology, Odisha, India July 2012 B.Tech., Information Technology 7.01/10

BUSINESS EXPERIENCE

Infosys Limited, Chennai, India July 2013 – October 2015

Senior Systems Engineer (July 2015 – October 2015)

Achieved 100% reduction in bug count for the User Acceptance Testing phase for the last two release cycles.

Saved 40 resource hour per week by automating a development process.

Worked on all SQL Server 2014 migration issues and led its implementation with zero defects.

Developed and reviewed artifacts (code, documentation and unit test scripts) for self and peers.

Conducted knowledge transfer sessions for new hires in the team.

Acted as a Single Point of Contact (SPOC) for the testing team for any bugs or clarifications. Systems Engineer (July 2013 – June 2015)

Conducted impact analysis, created design specification as per the high level diagram, created Unit Test Plans.

Completed an emergency user requirement in record time and received accolades and appreciation from the client.

Suggested modifications in the application to the client that we later implemented and saved 10% of end user’s time.

Developed web applications in line with architecture requirements, performed testing of coding modifications.

Identified and resolved 10 critical bugs in the system thereby enhancing the product quality.

Performed validation activities (Functional, Integration, System and User Experience) to ensure quality deliverable.

ACADEMIC PROJECT Big Data: Opportunities and Challenges in Healthcare (Term Paper, The American Healthcare System) March 2016 – April 2016

Identified the Challenges faced by the healthcare industry in adopting Big Data.

Presented how data analytics can be a game changer for the healthcare industry and how few startups are solving in ways never thought of. Consumer Complaints Analysis (BA Project with SAS Enterprise Miner) September 2016 – December 2016

Created visualizations using Tableau to show the distribution of the number of complaints received using heat map. Predicted how often the consumer disputed against the response of the financial institution in reference to their complaints. Concluded how companies can improve the customer service experience and reduce the number of complaints.

Moore Medical Corporation (Case Study and Presentation, Healthcare Informatics) October 2016

Analyzed the problems with Moore’s operational strategies & recommended key changes to fulfill their mission and expand customer base.

Case study also focused on whether Moore should invest on a new CRM system or Bolt-on ERP modules. We explained why they should wait on the CRM and go for the Demand Planning module for the ERP system to address the problem of split shipments.

Kayak Hotel Reservation System (ER and Dimensional Modeling Project using Erwin Data Modeler) September 2016

Used snapshots from a functional website to understand the entities and business rules (reverse engineer the database design).

Captured attributes for each entity, determined the functional dependencies and the relationships between entities. Data Modeling for TaskRabbit database (Using QlikView) October 2016

Created the semantic layer/data model using QlikView using ER and Dimensional modeled databases.

Resolved all the issues due to circular references, synthetic keys and validated the data. Ezone Sales Application (QlikView Application) October 2016 – November 2016

Loaded the data provided by the IT department in the form of QVD and text files to build this QlikView application.

Created multiple sheets with multiple Objects, ensuring that the objects are aligned and distributed properly and evenly on the sheet(s).

Created a Product Details sheet and displayed Top 5 products and bottom 5 products in separate charts.

TECHNICAL SKILLS Analysis/Reporting Tools: SAS Enterprise Miner 9.4, QlikView, Microsoft Excel (Macros, Pivot), Tableau, CA Erwin Data Modeler Other Software/ Tools: MS Visual Studio, MS SQL Server Management Studio, Eclipse, HP Quality Center, Tortoise SVN Programming Languages/ Databases: C#, .NET (ASP, ADO.Net), Java, HTML, JavaScript, PL/SQL, SQL Server, Oracle, MS Access

LEADERSHIP EXPERIENCE & ORGANIZATIONS Graduate Chair/Webmaster- Communications Committee, Healthcare Management Association, UT Dallas February 2016 to present

Active Member, The MIS Club, UT Dallas February 2016 to present

AWARDS AND RECOGNITION

NASIM Foundation Scholarship, UT Dallas

FSI Insta Award, given to the top performers identified by the FSIADM unit - Infosys for the particular quarter.

ADDITIONAL INFORMATION Eligibility: Eligible to work in the U.S. for internships and for full-time employment for up to 36 months without sponsorship.