Hanh(Ann) NGUYEN

255 MirabelDollard-Des-Ormeaux, QCTel.: (514) 696-9678Cell: (514) 838-0363

C U R R I C U L U M V I T A E

Hanh NGUYEN, page 1 of 6.

Hanh NGUYENBusiness Analyst15 yrs of experience en IT8 yrs of experience as BA

SUMMARY OF STUDIES

2016 Business Analyst Certification McGill University, Montreal, Qc

2013 Project Management TrainingNORCROSS, GA

1991 Bachelor in Industrial RelationsMcGill University, Montréal, Qc.

1988 DEC In CommerceChamplain College, Longueuil, Qc.

IT KNOWLEDGEAPPLICATION

MS VISIOMS OFFICEMS ACCESSSQLRELATIONAL DATABASEHTMLEDI/TRANSLATION –X12/EDIFACT, ACH, Mapping/Translation

METHODOLOGY

DMR DOCUMENTATIONUSE-CASE DRIVEN APPROACHSYSTEM DEVELOPMENT LIFE CYCLEFULL TESTING LIFE CYCLECUSTOMER RELATIONSHIP MANAGEMENT

Working knowledge of : Gentran Integration Suite-Adapters-File System, FTP, HTTP, SMTP, SAP-ALE, IBM-MQ, File Transfer – Mailbox, Routing, Mailbox Interface, User Configuration, Trading Partner set-up

PROFESSIONAL EXPERIENCES

APRIL 2014 - VERITIV CORPORATIONDistribution Company

www.veritivcorp.com

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Business Analyst Senior

Project: On-line payment and E-commerce enhancements

Identify the business needs of both clients and stakeholders to help determine solutions tobusiness and financial problems

Analyze business requirements as they relate to programming and process enhancements Use logic and reasoning to identify the strengths and weaknesses of alternative solutions,

conclusions and approaches to problems Facilitate discussions and interviews to elicit and document strategic initiatives Develop business cases comprised of business process models, flowcharts, role descriptions,

data flows Create reports and presentations for clients as needed in a user friendly format Ensure research, analysis and development of findings are completed in support of the

established program initiatives Provide the Project Team with business advice and expertise in the development of re-

engineering strategies Work with systems development team to ensure delivery to the required specifications as it

relates to the specific project Work with QA team on enhancement testing requirements Perform enhancement testing Participate in the creation and execution of formal acceptance test plans Report activity status at a frequency requested by the Project Manager Manage assigned project activities to meet the timelines, budget and stakeholder requirements Work closely with users, management and IT groups to come up with innovative solutions, whether it be PC, Mainframe or process modification Considers cost, benefit, future plans when evaluating solutions to meet business

requirements

February 2008- UNISOURCE CANADA INCApril 2014

Business Analyst (EDI)

Project: EDI Conversion

Prioritize customer requirements and maintain continuous improvement through customer feedback and interactions

Process, controll, and troubleshoot EDI process to ensure efficient day to day operations. Integrate, test, and conduct EDI system from the in-house COBOL program to GIS Gentran. Review and analyze incoming electronic sales orders for accuracy and ensure prompt

delivery of all orders by verifying automatic process of all inbound and outbound EDI transactions.

Communicate with trading partners to resolve issues and retransmit missing documents to ensure that the customers’ successfully received resolutions in a timely manner.

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Maintain close communication with Operations Director on all EDI requests, problems and resolutions

Act effectively as point-of-contact on status of EDI transactions from internal and external customers.

Develop and prepare EDI documentation, as well as provided content and format testing for internal and external use.

Establish and support communication with business units and proactively share information on critical issues.

Identify and recognize opportunities to resolve problems related to EDI transactions.

Project: Implementation of warehouse management(Optum- Move-WMS)

Consult with business stakeholders to understand business drivers and include them in business cases

Facilitate discussions and interviews to elicit and document strategic initiatives Develop business cases comprised of business process models, flowcharts, role descriptions,

data flows Collaborate with team members to develop a detailed and prioritized product backlog to

support strategic business case Collaborate with Program Management on tasks related to the planning, scheduling and

coordination of project activities, including implementation of solution Ensure support after Go-live

Projet: COBOL conversion in Order Entry application

Consult with business stakeholders to understand business drivers and include them in business cases

Facilitate discussions and interviews to elicit and document strategic initiatives Develop test cases and work with QA to perform functional testing Collaborate with Program Manager on tasks related to the planning, scheduling and

coordination of project activities, including implementation of solution Ensure support after Go-live

Projet: Sales Order auto-confirmation

Consult with business stakeholders to understand business drivers and include them in business cases

Facilitate discussions and interviews to elicit and document strategic initiatives Develop business cases comprised of business process models, flowcharts, role descriptions,

data flows Ensure support after Go-live

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January 2004 to UNISOURCE CANADA INCJanuary 2008

IT Trainor(Move -Optum -WMS)

Project: Warehouse management software roll-out to all Canada locations

Carry out training needs analyses Define the skill sets needed to perform different roles Design training programs appropriate to the skills needed Design course materials and other documents such as handouts and manuals

IT Trainor Project: Mainframe training

Carry out training needs analyses Define the skill sets needed to perform different roles Design training programs appropriate to the skills needed Design course materials and other documents such as handouts and manuals

January 2001 Unisource Canadato January 2004 Sales and Marketing

Technical AnalystProject: Unisource Web site roll-out

Process regular orders, future orders, hold orders, inter-branch transfers, sample orders (where applicable), converting orders received through any channel such as phone, fax, mail, EDI and web

Ensure that required minimum and service standards are adhered to, recommend additional products to assist the customer to reach their minimum order value

Find resolution to customer inquiries and complaints in a way that drives customer satisfaction and ensures profitability in regards to product availability, product specifications, product recommendations and usage inquiries

Respond to pricing, billing, order status, late deliveries, short ship and proof of delivery issues

January 1991 - Unisource Canada

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to January 2001 Sales and Marketing

Pricing AnalystProject: Publishing price lists

Responsible of maintaining product records in mainframe Responsible of pricing –ensuring all resale and pricing are accurate in the mainframe Responsible for publishing a quarterly resale price list

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