10% of the Market has gone hosted UC

10% Increase from your current customers

10% Increase in the number of customers

The DifferenceBetween Winning and Losing

“Not Effective”

“Not Predictable”

“Not Transparent”

Buyers Don’t Trust the Cloud Support Model

“Not Signed”

Demonstrate Trust orLose the Deal

Today’s Support Model Breeds Mistrust

This Doesn’t Work!

What Am I Supposed to Do About It

Why Are You Calling Me?And This Affects YOUR

Sale…

No One is Responsible for the End User

7

Performance and Reliability

Strongly Agree/Agree

74%

Control67%

Security55%

Cost46%

*Composite Scores 3 studies (Gartner, Frost and Sullivan, Information Week)

Why Did You Say No to Hosted UC?

Answer:The Customer Device, LAN & Internet Path..

Can that Ever Be Trusted?

Introducing:

Makes Providers be Transparent w/ End User Experience+

Self Service Capabilities for IT to Help Their Own Users

Platform for Cloud Self Service

How It Works

Customer IT

Provider Data Center

Provider Support

End User

Presales Enablement

• Where Are They At?• Network Assessments

• How Will It Perform?• Simulations

• Design Solutions• Review Results

Confidence• Self Service / Diagnostics

• IT Control Restored

• Provider Visibility and Tools to Fix Problems

IT prospects will go where they can be best supported

Self service creates level 0 support that

reduces operational cost

Reduced brand damage from

frustrated customers

Less churn. IT buyers leaving for trusted providers

Telarus’ 4,000 agents will sell

more

Trusted Sky is the

Destination

Factor 1 -User Adoption

Mobility is defining the new business world

>1.6bi Smartphones shipping by 2016*

60%employees bring own devices to work (BYOD)

150average number of times a person checks their phone each day

>212 biConnected devices (IoT) by 2020

>60%will opt for mobile ustomer service apps as first option

4Average number of devices used by consumers everyday

* IDC

User Interface

Deskphones are a later conversation

Factor 2 -Integrations

“The Most Disruptive Thing in the Market Today is NOT Technology – It is Actually the Customer”

…and because of that

The Customer now leads the sales process and smarter selling is needed

•FB - SEARCH TELARUS AND VXSUITE•LINKEDIN - SEARCH TELARUS AND VXSUITE•TWITTER@VXSUITE TWITTER@TELARUS.COM•GOOGLEPLUS – VXSUITE AND TELARUS•YOUTUBE PAGE VXSUITE AND TELARUS•SUBSCRIBE TO OUR BLOG

•ROGER BLOHM•RBLOHM@TELARUS.COM•@ROGERBLOHM