RESPONSIBILITIES

WORK EXPERIENCE

Technical Skills

RESUME

KEYUR MAHESH PATELB.E. [Electronics & Telecommunication]Mobile No. +91 8767067659Addr. 301 Decent Residency, Ramwadi off Novotel / Hyatt Hotel, Nagar road, Pune 411014E-mail: p.keeyur@outlook.com

Working with TATA COMMUNICATIONS LIMITED ( F.K.A. VSNL ) since 1st April 2014 till date

Networking: Routing, Switching, ACL, TCP/IP, Subnetting

Network Device: Cisco, Juniper, ALU

Routing Protocols: OSPF, BGP, RIP

Knowledge of MS office suite, basics of hardware and internet application Operating System known: Windows

At Tata Communications Limited :

Designation: Network Engineer (L1 & L2 Support)

Process:

Assure customer for proper resolution of their query and resolve the customers issue on priority Worked on CRM tools: Remedy, Viznet, OTS and last mile portals: Gemini, Sify, etc. Managing trouble tickets for severity Major, Minor and Service Request type Handling customers for various types of issues and service requests Follow up for the router hardware related case with vendor Wipro, CISCO, NEECO, etc.

Role:

Handling escalations by customer & troubleshooting their issues like link failure, packet drops, high latency, link flapping, routing issues, IP reachability, slow browsing, no browsing, application not working and other issues

Observing alarms on the RF media (WiMAX and Radwin) Observing alarms on monolith server Observing alarms on BTS converters and POP end converters (OFFNET links) Handling various types of BCP drill/planned activities for managed and unmanaged customers For critical and isolated locations we provide short term resolutions to customers by providing the link

restoration on extended LAN Restoring the link by passing the Vlan through FastEthernet ports

EDUCATIONAL QUALIFICATION

PROJECTS UNDERTAKEN

PERSONAL DETAILS

Trainings and Internships

Traffic shifting between the links as per the customer’s requirements for the managed & unmanaged customers of TCL.

Services: Adding/removing routes, access lists, providing read/write access at CE routers as per customer’s requirements

Protocols Training :- OSPF, BGP, MPLS Soft skills training ISP Terminologies : MPLS, ILL, L3VPN, L2VPN CCNA Certification training at RST Forum Training on Data & Networking Solutions at Tata Tele-services (Turbhe) Short term training on Tikona’s RF Network at Orient Technologies

Year of Passing Degree/Course Grade Institution

2013 B.E. E&TC 69.12% University of Mumbai2009 H.S.C. 72.33% Maharashtra Board2007 S.S.C. 76.92% Maharashtra Board

Short term training on PLC & SCADA (Automation) at Nimbus Technologies

NAVIGATION LIGHT CONTROL PANEL :

Title : “Navigation Light Control Panel (NLCP)" Duration : From August 2012 to March 2013 Client : Larsen & Toubro, Electrical & Automation, Projects Marine Switchboards & Control Systems Rabale.

Description:In this project we have controlled 20 navigation lamps located at different locations via a centrally located HMI panel. Circuitry design contained the micro-controller, which controlled all the actions of navigation bulbs also with the test button to check whether all the 20 bulbs are functional or not. If any of the navigation bulb goes faulty will be indicated by a buzzer. Programming platform was C language executed on the Kiel Micro Vision.

DIGITAL WALL CLOCK AND ANALOG “LAB” DISPLAY :

Title : “Digital Wall Clock” and “Analog ‘LAB’ Display” Client : YTCEM, Chandhai, Karjat. (Won a price in IETE Project Exhibition)

Description:

We designed the circuit of the digital wall clock and implemented using the micro-controller, IC-555 clock generator. It also indicated date in it. Also we created a mini project of displaying the word “LAB” by using LED’s.

Date of Birth : 20th April 1991 Passport Details : L8704257 Languages Known : English, Hindi ,Marathi, Gujrathi Hobbies : Listening music, Playing soccer, Exploring new places Achievements : Consistent 4 year winners of the institute level Fashion Show. Won a price in

the IETE Project Exhibition.

I hereby declare that the information furnished above is true to the best of my knowledge.

KEYUR MAHESH PATEL