LERN

Training Trends 2017 Report

OverviewWhat’s Behind the Trends?

Demographics

The U.S. Economy

Political Environment

Market Disruption

Training Environment for 2017

Industry Sector Trends

Trends in Learning

Your To Do List for 2017

What’s behind the trends?Demographics

Demographics

1.Greater Age Diversity at Work

Traditionalists (pre-1946)

Baby Boomers (1946-1964)

Generation X (1965-1976)

Gen Y, Millennials (1977-

1997)

Gen Z (after 1997)

Ratios in the Workplace Gen X is projected to pass

the Boomers in numbers by

2028.

Millennials overtake

Boomers as America’s

largest generation (75.4 M

vs. 74.9 M Boomers in April

2016).

Gen Z – just starting to enter

the workforce

These

generations differ

from older

generations in

their professional

outlook

2. Baby Boomers Exiting (or Not)

Increasing retirements =

More loss of highly skilled

workers

Retirements may create

opportunities for hiring

more highly educated

workers

More people working into

their 70’s and 80’s

3. Millennials Dominate in Numbers

Attracted to flexible

work environments

Want to learn and

advance

Easily bored

Social learners

Retention is challenging

for employers

4. Our worker profile has changed

Most of us work in the service sector (health, retail education, professional)

Nearly 15m are self-employed

Teen employment is slowing

Telecommuting is still on the rise (at 23%)

Boomerang hiring has almost doubled

Part-time work is more desirable for some

Labor force participation rate has ebbed

5. College degrees matter more

The wage gap between young

workers with college degrees

and their less-educated

counterparts is the widest in

decades

Increasingly, women earn

more degrees than men

However, the gender wage

gap still prevails in favor of

men.

How Do Changing Demographics Impact

Training?

Knowledge Management is an imperative with

Boomers retiring

Increasingly diverse workforce will help expand

creativity and innovation in the workplace

Instructional Design needs to target diverse

learners, including workers who telecommute

Diverse workplace will require intercultural savvy

and language skills

Millennial Leaders

As Millennials take on

more responsibility,

companies need to build

leadership skills

30% of millennial leaders

“still do not feel ready” to

be in their leadership

roles

Managing difficult people

or situations and conflict

are top concerns

Applications Management and

Leadership remain top

content areas for

expenditures in training

(35%).

Instructor-led classroom

training remains the most

used delivery method

Top Ways to Engage Millennials

through eLearning

Incorporate Scenariosin learning

Provide relevantcontent

Offer diversity in scenarios

Be challenging & unpredictable

Use dynamic, fast-paced, interactive materials

Top Ways to Engage Millennials

Let them take control

Allow multi-tasking

Use social learning

tools

Gamify the course

Chunk information

Be flexible in

scheduling

A Graduate Admissions Study

of 2015 Suggested: Millennials prefer less

online learning (22%) as compared to Baby Boomers (44%) and Gen Xer’s (28%).

Older students may desire the quickest route to a degree

Almost all respondents (90%) indicated a preference for active learning

Course Design for the

Multigenerational Workforce

Keep e-learning design open, so learners can choose

how to learn and interact with content

Learning styles are upwardly compatible by one

generation.

Learning styles are not downwardly compatible

Design with the majority population in mind.

May analyze cost-benefit to learn if it makes sense to

develop multiple formats

Online vs. Face-to-Face

InstructionMost students prefer connecting with teachers and fellow students, and don’t want to take all of their classes online

Students prefer face-to-face instruction with interesting/important subjects and if they expect a course to be difficult

Many report more learning with the instructor present

What’s behind the trends?Changes in the U.S. Economy

2016 Economic Report“Claims that America’s economy

is in decline or that we haven’t

made progress are just not true.

What IS true, and the reason we

feel anxious, is that the

economy has been CHANGING

in profound ways, starting long

before the great recession.”

--Barack Obama

Major Trends in

The U.S. Economy

Growing Stability

Low inflation rates (12 mo. through 6/16 @ 1%)

Unemployment is down: 8 % (2008), to 5.1% (2015) to 4.9% (2016)

Consumer confidence and spending is up

Major Challenges in Today’s

Economy Technology is replacing jobs on

the assembly line and beyond

Technology affects any job where work can be automated

Companies in global economy face tougher competition abroad, and can relocate

More wealth is concentrated at top, middle class struggles

Slowdown in degree production while high demand for skilled workers

Oil & gas, mining and logging down in employment

How does The Economy

impact training?

The average monthly job growth for 2016 has

been 232,000 jobs per month, creating

significant training needs and opportunities.

Investment in corporate training is up. Now

past $70 Billion in U.S.

Company investment in training

High Performing

Companies spend more

Spending varies by

industry

Avg. direct expenditure

per employee year is

$1229

Businesses are providing

employees with an

average of 32.4 learning

hours per year

Training Industry Trends

Sourcing for training services continues to grow

Growth in corporate spending for training up 6.25%

Companies more willing to spend for training as a % of

revenue

Efficiencies in cost of employee training as we move to

virtual and online access of content

The market is stable for outsourcing of training in

business processes

More training is being selectively outsourced for

functional training needs, such as sales training

Training Industry Trends Focus on what makes training work, including

understanding neuroscience for design and delivery

Renewed emphasis on instructor quality

Increase in technology investment to provide innovative

tools and apps for training

Accelerated curriculums disrupting traditional

approaches to job training

Job market for training professionals is stable

Top Content in Training Mgmt/Supervisory 13%

Profession Specific 10.6%

Mandated Compliance

10.3%

Processes, Procedures

9.4%

New Employee

Orientation 8.1%

Sales 7.6%

Interpersonal Skills 7.3%

Exec Development 6.9%

Information Tech 6.7%

Customer Service 6.5%

Product Knowledge 6.5%

Basic Skills 5.5%

Average % of Formal Training

Hours 50% Instructor-led classroom

9% Instructor-led online

5% Instructor-led remote

19% Self-paced - online

2% Self-paced - non-networked computer

4% Self-paced - print

2% Mobile technology

1% Non-computer technology

Rewards are measurable Organizations that train and

develop their employees see

improved profitability

“while cultivating more

positive attitudes toward

profit orientation.”

On an individual level,

employees improve

expertise while making a

difference in meeting

company goals.

What’s Behind the Trends:

Political EnvironmentThe Political Environment in2017 will impact:

Economic Confidence, depending on the political positions of our leaders on interest rates, economic policy, etc.

Government-funded training programs to help fill major skills gaps in industry

Policies that impact hiring, business and industry growth, etc.

Disruption!

Disruption!

Pressure to recognize and quickly tap emerging markets

Grow while minimizing risk

Innovation! New processes, products, services, and jobs

Disruptive and Technology Trends

2016-2018

Experiences are More

Important than Products

From Sharing Economy to

On-Demand (Now) Economy

Digital Detox/ Refocus

Digital Transform Everywhere

Customer Interactions/w industry

Age of Corporate Renaissance

Innovation Centers vs. R&D

Investment in Culture, Trust

Disruptive Technology Trends

“Conversational Commerce”

Mobile-first behavior

Live streaming mobile video

Drones join the workforce

3-D printing creates solutions

Intelligent transformation

Virtual Reality progresses

Battery power increase

Blockchain Tech revamps banking

The Cloud takes over business

Technology Contributes to

Disruption

Creates jobs, transforms work, industries and markets

Contributes to GDP growth

Creates new services and industries

Improves living standards and environments

Disruption in how we buy and sell

We are engaging in Multichannel retailing

Uses a variety of channels in a customer's shopping experience including pre-purchase research

Such channels include retail, mobile and online stores, mobile app stores, telephone sales, etc.

Transactions includes browsing, buying, returning as well as pre-sale and after-sale service.

How does Disruption

impact training?

With rapid change, CE can provide organizations with training in leadership development, coaching, HR certifications, etc.

Strong Instructional Design has never been more important. We can only provide this if we have skilled design teams.

Industry training partnerships with research universities will be increasingly important

Community colleges can bring together community partners to generate new ideas, training partners and other resources.

CE must build a recognizable/trusted brand to compete and serve

A Major Challenge: The War for Talent

U.S. Job Growth

Over the past 3 months, job gains have averaged 232,000 per month.

The unemployment rate is at 4.9%, half of what it was 7 years ago

The HR Challenge Today:

Basic Skills Gaps

“We won’t find perfect people any more – those days are gone. But if you find the best possible candidates and you train them internally, that is your best approach.”

-- Eileen Shue, VP of Corporate Resources at Sterling Group, Mishawaka, Indiana

Source: Society for Human Resource Management (SHRM) Research Report: Work Readiness and Skills Shortages

Need for Training and Credentials

Skills shortages will have a

major impact on the workplace

during the next five years

Expectations will rise for the

needed education and

credentials across jobs

Next-generation workers will

either need to meet or

exceed the educational

levels and skills of exiting

Boomers.

Society for Human Resource Management:

Current Approach to Fill the Skills Gap

Build stronger internal training programs

Because of tight training budgets, there is a drive for

greater collaboration with local, state and federal

training programs, including those supported by the

Workforce Innovation and Opportunity Act

Build a stronger employment brand, pay a fair wage

and provide benefits that appeal to today’s workers

The Changing

Talent Management Landscape

10 Talent Management Trends for

2016 Talent among diverse groups is being more broadly defined

This calls for more customized programs for individuals, who are recognized as unique in their talents.

Recruiters are looking for employee traits scientifically correlated with success

With high-potential talent, there is increasing transparency

Movement from general to very specific skill training

Increasing importance of HR analytics

Moving from annual, to regular, to real-time feedback

Talent management trends,

cont’d.

Gamification is “everywhere” to test

cognitive and social capabilities

Pay top salaries for the best

Movement from 1:1 succession

management to development of

broad talent pools

Top Growth Areas: Industry Sectors

10 growth areas in 2016

Engineering: Manufacturing

Engineer, Mechanical

Engineer, Electrical Engineer

Finance and Accounting:

Senior Accountant, Cost

Accountant, Finance

Manager

Human Resources:

Generalist, Learning and

Development Manager, HR

Business Partner

Information Technology:

Project Manager, Software

Engineers, Network and

Security Engineers

Manufacturing and Logistics:

Machine Operator, Forklift

Operators, Warehouse

Laborers

Office and Administration:

Admin Assistants, Customer

Service

Advanced Industries

Industries that

conduct

significant R&D

Employ a

disproportionate

number of STEM

workers.

Advanced Technologies:

Big Contributor to the Economy

Most In-demand Tech Jobs for 2017

Change Management Specialist

Applications Systems Analyst

Information Security Admin

Systems/Application Security Analyst

Applications Systems Analyst

Information Security Admin

Systems/Application Security Analyst

Information Security Manager

Business Process Consultant

IT Project Manager I ad III

Interface Design Director –Web

Ambulatory Systems Analyst

Clinical Systems Analyst

Health Information Management Project Manager

Big Data Engineer/Architect

Healthcare Industry Growth

The nation’s largest private-

sector industry.

Accounts for 13% of the total

U.S. labor force

Industry is partnering with

healthcare on innovative

products and services.

Growth and GapsHealthcare jobs are expected

to grow faster than any other

industry. By 2018:

About 22% growth or

3.2 M new jobs

By the end of 2015, over 1M

job openings, only 550K hires.

Health Care Jobs in Demand Dentist

Nurse Practitioner

Physician

Dental Hygienist

Physical Therapist

Registered Nurse

Physician Assistant

Diagnostic Medical

Sonographer

Occupational Therapist

Occupational Therapy

Assistant

Other in-demand health

occupations

1. Home Health Aide

2. Medical Assistant

3. Pharmacy Technician

4. Medical Secretary

5. Dental Assistant

6. Healthcare Admin

7. Medical Records Tech

8. EMT and Paramedic

Health Care Technology Most

Profitable Industry in 2016 Merger Mania

Controlling Drug Costs

Care through Mobile Devices

Cybersecurity Concerns

Consumers are monitoring spending

More demand for Behavioral Health Services

Care moves to community

New databases

Importance of U.S. Manufacturing

Manufacturers contributed

$2.17 trillion to the U.S.

economy, accounting for 12.0

% of the GDP

There are 12.33 million

manufacturing workers in the

U.S.

It also supports about 18.5

million jobs in the US, about

9% of workforce

Vast majority of firms are quite

small (fewer than 500 workers)

Critical Issues for Manufacturing

2016-17Factories of the Future

Evolving production models, materials, technologies

Integrated Enterprise

Cross-functional structures

Innovation

Develop and manage best practice innovation projects

Talent Management

Transition, develop and retain talent and next gen leadership

Cybersecurity in Manufacturing

Identify/ensure most effective cybersecurityprocesses and technologies

Skills Gap In Manufacturing Over the next decade, nearly 3½

million manufacturing jobs will likely be needed, and 2 million are expected to go unfilled due to the skills gap.

80 percent of manufacturers report a moderate or serious shortage of qualified applicants for skilled and highly-skilled production positions.

(Source: Deloitte and the Manufacturing Institute.)

A Talent Crisis:

Skills Gaps in Manufacturing

7 out of 10 manufacturing

executives reported worker

shortages with adequate

technology, computer and

technical training skills.

Over the next decade nearly

3.5 million manufacturing

jobs will be needed and 2

million are expected to go

unfilled due to the skills gap!

94% agree internal employee

T&D are effective

approaches

72% agree training

partnerships with local

schools and community

colleges are important

Manufacturers are looking for

community partners to build

robust training.

Manufacturing:

Top 10 states in productivity

1. California

2. Texas

3. Ohio

4. Pennsylvania

5. Illinois

6. Michigan

7. Indiana

8. Wisconsin

9. New York

10.North Carolina

Manufacturing:

Top 10 states to do business

1. North Carolina

2. Florida

3. Georgia

4. Texas

5. Indiana

1. Tennessee

2. Michigan

3. South Carolina

4. Oklahoma

5. Utah

Service Industry Services generate more than 75% of employment in the US

In 49/50 states, services jobs provide 70% or more of overall

employment.

Education, healthcare, and social services are the country’s

top employers (over 20% of jobs in 49 out of 50 states).*

Professional, scientific, management, and retail services are

among the next largest employers in the US

*Healthcare overlaps industry categories here

Service Industry Jobs There is a national teacher

shortage, especially in

targeted areas of instruction

such as science, math,

reading, special education

and foreign languages.

Biggest skills gaps in service

industry are in STEM fields,

requiring a college degree.

NO worker shortage in US

Retail and Leisure/hospitality

Trends in Higher Education:

Learning Technologies 2016-nmc-horizon-report-he-EN.pdf

Trends for Higher Ed

Long Term Impact (4-5 years)Advancing Cultures of Innovation

More Agile, Adaptable

Student Centered

Lean Startup as a Model

Rethinking how Institutions Work

Responsive to Workforce

Competency-based, etc.

Relevancy is Key

Trends for Higher Ed

Mid-term ImpactRedesigning Learning Spaces

Augmented and Virtual Reality

Makerspaces

Shift to Deeper Learning Approaches

Connecting to real-world

Engages students in critical thinking, problem solving

Project-based

Trends in Higher Education

Short Term (through next 2 yrs.)

Growing Focus on

Measuring Learning

Evaluate, measure and

document readiness,

progress, needs

Increasing Use of

Blended Learning

Designs

Trends for Higher Ed

Near Term (1 year or less)

Bring your own Device

For content delivery

Assessment of learning

Learning Analytics and Adaptive Learning

To empower learning

To learn about students and tailor content, resources

Trends for Workplace Learning

From Jane Hart’s blog on modernizing workplace learning

The Role of Learning &

Development

“Learning in the workplace is both an

organized and self-organized

activity. This is an opportunity to

create learning content and

experiences in more flexible ways by

offering on-demand access to courses

and resources and enabling their use

in the ways that best suits individuals.”

--- Jane Hart

Jane Hart: Top Learning Tools for

2016

1. YouTube

2. Google Search

3. Twitter

4. PowerPoint

5. Google Docs and Drive

6. Facebook

7. Skype

8. Linkedin

9. Wordpress

10. Dropbox

11. Wikipedia

12. Yammer

13. WhatsApp

14. Prezi

15. Kahoot

Sample of other tools from Top 200

Word

Evernote

Slideshare

OneNote

Slack

TedTalks & Ted Ed

Powtoon

Feedly

Camtasia

Articulate

Snagit

Moodle

Audacity

Pinterest

Coursera

Screencast-O-Matic

Gmail

Google Chrome

Learning Tools: Categories

http://c4lpt.co.uk/top100tools/best-of-breed/

Course Authoring Tools

Animated Explainers

LMS and Learning Platforms

Portfolio Platforms

Graphic and Diagramming Tools

Blogging and Website tools

Survey Forms

Team/group messaging apps

Group video tools

Enterprise social platforms

Other collaboration tools

Public Social Networks

Online collaboration tools

File synchronization and sharing

Public social networks

Search and research tools

Clipart Library

Learning Tools: Categories

Online resource collections

Online courses/learning

platforms

Bookmarking and curation

tools

Documentation tools

Presentation tools

Spreadsheet tools

Video Mashup tools

Screen capture and screen-

casting tools

Audio editing tools

Video/Movie

making/editing/platforms

Photo/imaging tools

Games Editor

Virtual Reality Tools

Learning Tools: Categories

Mind-mapping tools

Note-taking tools

Personal productivity tools

Web browsers

Photo sharing

Players, apps and

Dashboards

RSS/News Readers

Email clients

Devices

iPad and Apps

iPhone and Apps

Kindle and App

Apple Watch

Your To Do List for 2017

1. Talk to your best customers about

changing market demand and needs

Consider what you need to

know now. Ask, Listen, and

Respond in new ways.

Consider:

One-on-one

customer visits

Focus groups

Quick surveys

2. Keep up with Best Practices in New Learning

Technologies

Review NMC’s Horizon Report

Review Jane Hart’s Blog on top trends and tools in Learning and Development

Continually develop internal expertise toward best practices in L&D technologies and generational learning

Inspire and reward instructors for the use of new technologies

3. Hire, train and reward the best trainers and

learning specialists

Articulate your future vision for what your team should look like. What SKA’s are required to meet emerging needs?

Review the current subject matter expertise of your training team. Examine the gap between current state and future vision.

Articulate what you can you do to attract new talent and develop and retain top talent

4. Measure learning

Understand the best

practices for:

Measuring learning

Data mining and review

Adapting curriculum to

different groups of students

Being accountable to your

clients and students

5. Partner, partner, partnerConsider your strategic goals

for 2017, and where

partnerships are essential.

Review and strengthen:

Industry partners, workforce

boards and committees,

economic development groups

Structure your team’s efforts

for networking, relationship

building and information flow

6. Develop your best markets with internal

partners

Consider win-win strategies

for training partnerships with

academic partners in your

organization.

Hone your revenue sharing

models and partnership

strategies

Tap the strengths, contributions

and rewards for the partners

7. Hone your brandCast a critical eye on how you are viewed by your community of learners, and how you can improve your unique brand.

Consider new training programs, new learning models, and how you can develop unique solutions to meet your clients’ needs.

Sharpen the quality of program content and value

Consider outreach to entirely new markets for your best training products

8. Understand workforce demographics

and economic trends of your area

Ask if you are truly positioned

for continual learning on

trends in your area.

Structure your information flow

to be continual and up-to-date.

Consider primary and

secondary sources and who

will be responsible for data

collection and presentation.

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