Mayank GuptaMobile: 7299665203 ~ E-mail: maank223@gmail.com Present Employee : Citibank N.A.

PROFESSIONAL SNAPSHOT

5+ years of experience in Business Analysis, Delivery, Project Management, Client Interaction, Business process improvement and People management.

Experience in Banking Applications with prime focus on Single Sign On, Capital Markets domain and EMC’s DOCUMENTUM product for Retail banking.

Significant experience of working on site with Global Customers, Technical Teams and Business teams for executing projects.

Managing CAPTIVA,DOCUMENTUM,TALISMA CRM , QMS implementation, development and support team for Citibank India.

Understanding of business requirements and acted as techno functional consultant for development and functional team of Citibank.

Analyzing and improving operations, which increase productivity. Collaborating with multiple vendors to bring new technology in-house. Complete projects ahead of schedule and under budget. Establishing records of high performance standards, including attentions to schedules, deadlines, budget and

quality work. Perform Audit function of Problem Management. Experience in manual testing on both client and web based applications. Experience in design and execution of Test cases.

SKILL SETTECHNICAL

Operating System : Unix and Windows Programming Languages : JAVA CORE, C, .NET, ORACLE, SQL. Markup Languages : HTML BPM Products : Documentum RDBMS : Oracle10g, SQL Server Application Servers : Apache Tomcat CRM Tools : Talisma 8.5 sp4

Documentum ToolsCaptiva-InputAccel 6.X , eInput 2.X , DFC 6.X , Dispatcher 6.X , Documentum 6.X

FUNCTIONAL Handled Development, Enhancement, Maintenance and Support projects for various customers. Expertise in EMC Documentum product installation and upgrade process. Exposure in implementing IT Infrastructure for Documentum product. Expertise in understanding business requirements and converting it to DOCUMENTUM object model and

workflow for banking domain. Involved in people care including performance feedback, assessments, performance improvement

planning/oversight, and administration for individuals allocated to the project. Good working knowledge in CMM Quality Procedures and Methodologies Good exposure in change management and batch scheduling process & tools (Documentum

Administrator) Actively involved in resolving technical and operational issues for the team members Involved in the transition of operations of applications from Onsite to offshore. (Transition of applications)

EMPLOYMENT SKETCH

Major Projects

Duration: AUG 2010 To Till date Deliverable : Application Enhancement, support & maintenance of CAPTIVA.

Description: InputAccel is a web-based, global input management system that converts business critical information from paper or electronic sources into digital content and delivers it to back-end systems.

Immediate access to indexed information promotes expedient business decisions and efficient transactions. InputAccel is a scalable solution that uses multiple servers to manage all available resources and processes at the batch, document, or page level. When one server shuts down, the other servers continue batch processing. Since pages can proceed to the next task without waiting for the entire batch to finish processing, InputAccel decreases processing time and increases throughput to back-end systems. Role: Software Support and Manager Team Size : 3-4

KRA- Created new Document Capture Process using EMC Captiva, Einput, Dispatcher.- Understand requirement from customer and executed in process flow using CAPTIVA.- Carry out Functional and Integration testing and assist system users with user testing. - Modify the existing Captiva flow Process for any enhancement required or to fix any issue that

were faced during production. - Performed Installation of Captiva in cluster environment with scale server technology.- Performed webservice deployment.- Performed complete administration of Captiva.- Performed documentation related to Captiva project.

Duration: AUG 2010 To Till date Deliverable : Application Enhancement, support & maintenance of Documentum Description: Captiva is an Image capturing system, It process the digital image and send to

Documentum to store the same in repository. Documentum as a unified enterprise content management (ECM) platform for storing a virtually unlimited range of content types within a shared repository.

Role: Delivery-Asst. Project manager Team Size : 3-4

KRA- Monitoring, Controlling & Reviewing Project risks regularly- Helping and guiding the team on preparing the Function Point Estimation for the Fixed Price

projects.- Project Sizing and Plan using MPP and getting approval from clients.- Approving the Service Order created by client for the monthly Invoices.- Preparing T&M Offer for Time & Material projects for the customer need.- Weekly status meeting with the entire client Mangers in Nets for all projects.- Bi-monthly Overall status meeting with level 3/4 Manager in Nets.- Resource loading & Utilization reports.- Knowledge Build-up Process along with projects execution. - SMR with Monthly metrics action plan (MAP) with Delivery Head.- Prepared PMP & Process Handbook and reviewing them and updating it for the process changes.- Setting objectives, conducting Half yearly & annual appraisal and providing feedback periodically

to the team

Deliverable : OPTIQ Application maintenance & Support Description: OPTIQ is an Intellvision Product which is a Queue Management System machine. It will

generate the tokens with respected average waiting time. Based on that customer will wait for their turns and visit the respective counters for their query resolution.

Role: Project Manager (PMO)/Application Manager Team Size : 5 Duration: Jan 2011 TO TILL DATE

KRA:- Helped in Installation of OPTIQ machine in branches.- Managing server related connections with help of DBA and Support teams.- Preparing, reviewing the Metrics, root causes are found for the variances, implementing the

action item to avoid the same. - Guiding the team on preparing the estimation. - Prepared the road map for support activities for the team. - Implementation of changes required end to end.

Deliverable : TALISMA CRM : Application Support, Enhancement & Maintenance

Description: Talisma offers powerful, integrated, and easy-to-use, multi-channel relationship management solutions across the full spectrum of service, sales, and marketing activities. From self service and assisted service to proactive services, Talisma CRM enables a wide range of services that enhance customer satisfaction and cater to specific customer requirements. Featuring advanced product features and enhanced usability, Talisma’s CRM solutions integrate the power of email, phone, chat, SMS text messaging, print, portal, and web self-service with a robust and mature web services platform, comprehensive analytics, and a system-wide knowledgebase. Offering enterprises a 360 ̊ view of customers and multi-channel support on a single platform, Talisma CRM optimizes operational efficiencies and delivers an exceptional customer experience.

Role: Project Manager Team Size : 5 Duration: Jan 2011 to Till Date

KRA- Monitoring, Controlling & Reviewing Project risks regularly- Helping and guiding the team on preparing the Function Point Estimation for the Fixed Price

projects.- Project Sizing and Plan using MPP and getting approval from clients.- Preparing T&M Offer for Time & Material projects for the customer need.- Weekly status meeting with the entire client Mangers in Nets for all projects.- Bi-monthly Overall status meeting with level 3/4 Manager in Nets.- Resource loading & Utilization reports.- Knowledge Build-up Process along with projects execution. - Prepared PMP & Process Handbook and reviewing them and updating it for the process changes.- Enhance the system with new Changes for better productivity.

SCHOLASTICS

Bachelor of Technology - Hindustan College, Mathura.

PERSONAL DOSSIER

Date of Birth: 04th Sep 1987Marital Status: MarriedPassport Details: Valid till 20-May-2018Present Address:New No. 18, Old 51, 1st Street, Pycroft Road, Royapettah, Chennai-600014References: Available upon request