miten_dabhi__cv.doc

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Miten D Dabhi SpecialisationFinance, I.T. &

Marketing

TCS APPLICATION # EP2012IR179543

Assignments in Operations, I.T., Process and (/or) Relationship Management with organisation(s) of repute.

Ease Contact Emai! mitenda!hi"rediffmail.com M"bie! #$% $&'&&&* /#$% ''+'$%-

Address /*%, MRI01, 2rishti 2ector 3 , Mira Road (4), 5istrict6 Thane. PI76 %%.

ProfessionalSynopsis

Neain$ 9 8ears in the financial sector with aptitude in Process Impro9ement, OperationsManagement, Team Management and :ualit8 Management.

;ommerce graduate with Master<s degree in ;omputers and Mar=eting. % m"nth& &e'"n(mentin )*+ gaining a profound understanding of Relationship Management > MI2.

Proficient and resourceful in managing > leading teams for smooth process operations withe?perience of de9eloping procedures, ser9ice standards for !usiness e?cellence.

Admira!le interpersonal, communication and organi@ational s=ills with pro9en a!ilities in I.T.,Training > 5e9elopment, Relationship Management and Planning.

ProficiencyForte

Process Improvement:

Mapping sta=eholder reuirements andcoordinating in de9eloping and implementing

processes in line with pre+set guidelines.

Monitoring the o9erall functioning of processes,

identif8ing impro9ement areas and implementingadeuate measures to ma?imi@e efficienc8.

7um!er crunching and reparing 9arious reportswith a 9iew to apprise management of the processand assist in critical decision+ma=ing process.

Quality Compliance:

2etting out ualit8 standards for 9arious

operational areas, ensuring a high+ualit8customer e?perience, while adhering to the 2BA<sand wor= processes.

;reating awareness for dri9ing the processimpro9ement strateg8 > methodolog8C ensuringma?imum operational efficienc8.

Operations & Project Management:

ProDect planning, e?ecution andmonitoring s=ills with a!ilit8 to support

multiple simultaneous proDects.

Managing relationships internall8 and

e?ternall8 for rendering and achie9ingualit8 outputsC ensuring minimum TAT.

Assessing the sta=eholder feed!ac=,e9aluating areas of impro9ements,pro9iding critical feed!ac= onimpro9ements and achie9ing highercustomer satisfaction matrices.

Team Management:

Beading, training > monitoringperformance of the team mem!ers for

maintaining e?cellence in the ser9iceoperations.

;reating and fostering a health8en9ironment that facilitates high teamperformance and accomplishments of

organi@ational goals.

EducationQualification

,ea De$ee-Di."ma In&tit/te Pe"man'e

'& M.E.A. 7.B. 5almia (Mum!ai Fni9ersit8) Ist ;lass

'* M.;.M. IEMR (Pune Fni9ersit8) Ist ;lass

'% E. ;om G.4.2 ;ollege IInd ;lass

%$$& H.2.;. 2t. rancis 5<Assissi IInd ;lass

%$$- 2.2.;. 2.J.P Jid8ala8a IInd ;lass

AdditionalQualification

' 8ear Higher 5iploma in 2oftware 4ngineering (H524) form Aptech.

* months !asic Ms+Office ;ourse from ;AT ;omputers.

TechnicalSkills

O.eatin$ S&tem 6 Kindows+ $L ,Kindows 7T, Kindows '

"nt En( 6 Jisual Easic, a9a

a' En(- D 6 M2+ Access, Oracle+&.

I* T* 6 HTMB, 5HTMB, 2P, A2P

mailto:[email protected]

mailto:[email protected]



PersonalDetails

Date " ith ! April %th %$&%.

Lan$/a$e& ! 4nglish / Hindi / 0uaDarati / Marathi.

Professional

Experience(exceeding 7

!rs"

NOM)RA In(ia 6A&&i&tant Mana$e 6 an807 ti Date*

Net" :" Reati"n&hi.; Mana$ement! (Accounta!ilit8)

Beading and running 4M4A<s e?ternal !an=ing relationships for the firm with a team of Anal8sts.

7egotiate fee arrangements and trac= fees paid to the irmNs securities and cash clearing ser9icepro9idersC ensure that the irm recei9es the highest ualit8 ser9ice at the most competiti9e price.

Perform 5ue 5iligence > RP<s (Reuest for Proposal). Attending !an= meetings to discuss ser9icele9el issues.

4sta!lish clearance and custod8 arrangements and ser9ice le9el agreements to support the irmNsglo!al !usiness needs. Fphold documentation associated with mar=et profiles and !an= ser9ices.

Act as a central point of escalation for the firm to resol9e issues with custodian !an=s. 4nsure allser9ices and accounts are documented in accordance with regulator8 and ta? reuirements.

Handle all facets of !an= account administration including dialogue with funding, operations,

accounting, ta?, regulator8 groups and others depending on the nature of the !usiness.

Prepare > circulate monthl8, wee=l8 and uarterl8 MI2 and Reconciliation reports to sta=eholders

and !usinesses depicting the general health of the firm (Achie9ement, 2a9es > Total 2pend).

;ontri!ute to process re9iews, documents and / or assist in the documentation of an8 reuiredalterations or additions to current procedures.

P/'ha&e Re<ie P"'e&& :E=Lehman;! (Accounta!ilit8)

Ris= Anal8sis and Auditing of mortgage loan files in the Mortgage ;orrespondent ;hannel forappro9ing mortgage loans in purchase and funding to the !orrowers.

Mentoring new Doiners in the team and performing :ualitati9e chec=s on their dail8 acti9ities.

S.e'ia A&&i$nment&! :MSA''e&& Databa&e " "ntEn( an( a'En(;

One was solel8 responsi!le for programming, software development & analysis as per

user specification with normali@ation of the fields for the s8stems mentioned !elow. ollowed !8flow chart designing and appro9al from the end user !efore software de9elopment6

Knowledge Management System: O! System" #M$ & Pricing System:

Archi9ing a process/procedure updaterecei9ed for future references.

The s8stem also allows users to

search the updates archi9ed, !asedon a =e8word.

The s8stem was programmed to autogenerate e+mails for sign+offs to the!usiness.

;oordinating with Top Management across wor=+streams of Transitions, Operations and Mortgage;apital for de9eloping an automated s8stem.

Automate s8stems to deri9e accurate results withrespect to audits performed under the Home Mortgage5isclosure Act reuirement of the F.2. 0o9ernment.

Eeing in s8nc with the team and 2uper9isors (on+shoreand off+shore) for s8stem reuirements to simplif8EAF, which aids in getting accurate and timel8 reports.

Implementation, ollow+up and 4nhancement Anal8sis of the a!o9e mentioned software s8stems.

Citi$"/. >"ba Se<i'e& Lt( 6P"'e&&in$ Oi'e? /803 @ an07Ten/e6 * rs -months.

PPR P"'e&&! Kor=ing in Pre+Purchase Re9iew process, which in9ol9es auditing and processing ofloan files, appro9ing loans for purchase and funding as appropriate.



S/&.en&e B P/'ha&e A/(it&! Trac=ing loan files audited from the PPR wor= stream, anddecisioning the mortgage loan<s status !ased on feed!ac= from correspondent.

MDA A/(it&! 4?amination of a !orrower and/or co+!orrower<s critical information under theHome Mortgage 5isclosure Act of the F.2 0o9ernment.

E=.ie( L"an Maintenan'e! ;ustomer<s Boan Maintenance > 4?piring from 5ata!ase.

Pro#ects in$%C%$%

1; St"e Mana$ement S&tem!C"m.an 6 2ampat Infotech + Par=ruti Eldg 2rishti 2ector+, Mira Road (4), Thane, PI7+%%.D/ati"n 6 5ec '' to Mar '*.

2; A&&et Mana$ement S&tem!C"m.an 6 4psilon Technologies + Hemendra Eldg, ;hendani Goliwada, 5atta Mandir Rd, Thane '.D/ati"n 6 Ma8 '' to ul8 ''

Tools used for !oth the a!o9e proDects are6

Pat"m! Kindows+$&. "nt En(! Jisual Easic. a' En(! M2+ Access.

Pro#ect in$%&%A%

Off shoring/ Outsourcing A Ka8 Ahead1 3 Anal8sis of outsourcing segment EPO/ GPO/ TPO.

2KOT Anal8sis1 and Porter<s force Model1 Anal8sis on the EPO industr8. uture of theOutsourcing Industr8.

Achie'eents and A)ards

E(/'ati"na!

&th ran= holder at the institute in Masters 5egree in ;omputer Management.

*rd ran= holder at the institute in Master 5egree in Eusiness Administration.

P"e&&i"na!

I; NOM)RA!

A 2econdment1 to Bondon, Fnited Gingdom.

Re9iewed > Implemented new reporting methods that impro9ed functional efficienc8.

II; Lehman "the&!

Awarded as the Eest Performer of the :uarter for une 3 August< , for softwarede9elopment in M2+Access which was highl8 regarded !8 the 4?ecuti9e Management;ommittee.

Awarded the Eest Performer of the Month for Mar< for automation in M2+4?cel.

Awarded the Eest Performer of the Month for Ma8< & for automation that lead to a time andheadcount sa9e largel8.

III; Citi$"/. >"ba Se<i'e& Lt(!

Awarded thrice as the Eest Performer of the Month.

Awarded once as the Eest Performer of the :uarter.

Awarded as the Team of the :uarter at an annual town hall.

*o++y,-nterests

Reading, Music > 2noo=er.

.eferences

Mr. An=it 5i?it 3 Manager (Treasur8)

Ms. Eernadette Rodrigues 3 Manager (Operations).

Prof. P. B. Ar8a, 5irector + 7.B. 5almia Institute of Management 2tudies > Research.

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