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TRAINING MODULE

TABLE OF CONTENTS

Title Page No.

Maintenance Resource Management 4 2

Curriculum Approval Date:4 - 2

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Course Syllabus

Module Title: MAINTENANCE RESOURCE MANAGEMENT

Module Code: N/A

Duration: 16 hours (Off-Job)

Module Purpose: The course provides theory instruction covering the properdirective, doctrine and procedure in conducting themaintenance resource management.

Pre-Requisites And/OrCo-Requisites: Nil

Content Summary: This module covers the following training sessions:

Course Introduction

Introduction to Maintenance Resource Management:

Human Error

Human Factor Element

Chain of Event

Norm

Safety Nets

Human Information Processing - Human Factor Element

CultureSituation Awareness

Workload Management

Case Study

Stress

Fatigue/sleep

Effective communication (shift turnover & feedback)

Decision Making

Risk Management

Team Dynamics, Leadership and Conflict Management

Threat and Error ManagementCourse Evaluation

Course Conclusion

Delivery Strategy: Delivery of this module will be via face-to-face instructionand discussion designed to develop competentMaintenance Resource Management.

Resource Requirements: Human: Qualified Training Provider guest lecturers.

Physical: Standard classroom and equipment asdetailed in Section three.


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Assessment Condition: No assessment in this course.

Resources necessary are to be provided.

Assessment Methods: All Learning Outcomes do not have a formative orsummative performance assessment:

Knowledge Assessment - Nil

Performance Assessment - Nil

Attitude Assessment - Nil.

Assessment Conditions: Standard classroom. All resources are provided.

References: AC 120-72 - Maintenance Resource ManagementTraining

Maintenance Resource Management Manual

Unit References(Issued to each student):

Handout will be issued. Maintenance Resource Management Course Note.


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Maintenance Resource Management Course

MRM Training Goals:

1. To understand what human factors and maintenance resource management principles are.

2. To increase the awareness of how human factors and MRM principles impact human

performance.

3. To understand how MRM and Human Factors principles can promote a safe and error free

workplace.

4. To examine the human role in the maintenance operations in relation to chain of events.

5. To provide human factors and MRM techniques and skills that will help you interact with

others.

6. To develop an understanding of available Human Factors and MRM resources, internally and

externally to your company.

Training Objectives:

1. To recognize and identify the Human Factors elements2. To understand human error and recognize contributing causes

3. To identify the chain of event in an accident

4. To develop safety nets or link busters

5. To identify and recognize norms

6. To be aware of individuals differences and behavioral styles

7. To develop just and safe culture

8. To develop effective communication skills

9. To develop team situational awareness in aviation maintenance environment

10. To develop workload management skills

11. To develop effective stress management

12. To develop effective fatigue management

13. To establish a reasonable moral framework for making maintenance-related decisions14. To ensure risks associated with hazards to maintenance are systematically and formally

identified, assessed, and managed within acceptable safety levels.

15. To create a highly effective, cohesive and integrated teamwork


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LEARNINGOUTCOMES

AT THE END OF THE SESSION, PARTICIPANTS WILL BEABLE TO:

Learning Outcome 1:

HF Element

To recognize and identify Human Information Processing and Human

Factors elements

Assessment Criteria: 1.1 To understand Human Information Processing system and

Human Factors.

1.2 To identify Human Factors elements.

1.3 To understand that the maintenance operation as a system

1.4 Identifying and understanding basic Human Factors issues.

1.5 To recognizing contributing causes to human errors.

Learning Outcome 2:Mod 2 H Error

To understand human error and recognize contributing causes

Assessment Criteria: 2.1 To understand human error and recognize contributing causes2.2 To be aware of how errors can impact human performance

3. 2.3 To identify human error types

Learning Outcome 3:Chains of Events

To identify the chain of events in an accident

Assessment Criteria: 3.1 To understand an accident chain of events.3.2 To be aware of how Human Factors elements contribute to each

link of the chain.

3.3 To understand what a safety net is and how it can break the

chain of events.

Learning Outcome 4:Safety Nets

To develop safety nets or link busters.

Assessment Criteria: 4.1 To understand what a safety net is.4.2 To develop safety nets to break the accident chain.

Learning Outcome 5:Norms

To identify and recognize norms

Assessment Criteria:5.1. To understand norms

5.2. To recognize norms

3. 5.3 To develop safety nets to break norms-

5.3.1 Always work as per the instructions or have the

instructions changed.

5.3.2 Be aware that "norms" don't make it right.

Learning Outcome 6:Effective

Comunication

To be aware of how written communication can reduce human

error


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Assessment Criteria: 6.1 To understand how written communication can lead to thereduction of human errors

6.2 To understand the importance of written communication

especially written shift turnover document.

6.3 To recognize examples of poor written communication.

6.4 To understand how we communicate

6.5 How to write effectively.

6.6 To understand the importance of a written turnover

6.4 To recognize the value of feedback

Learning Outcome 7:Culture

To develop just and safe culture

7.1 To understand on setting standards and expectations andproviding resources to meet them.

7.2 Know how to developing and enforcing standards that

emphasize safe work practice.

7.3 Know how to set up meaningful incentive programs that reward

safe and reliable behavior either monetarily or through other

means such as days off, or awards of recognition for a job well

done.

Learning Outcome 8:Situational Awareness

To develop team situational awareness in aviation maintenance

environment.

Assessment Criteria:8.1 Able to identify common problems that can be linked to

situational awareness failures.

8.2 Able to check to see if your work will conflict with an existing

modification or repair.

8.3 Able to ask others if they can see any problem with the work

done.

8.4 Able to understand the team situational awareness relating to

maintaining a collective awareness of important job-related

conditions and events

Learning Outcome 9:Workload Management

To develop workload management skills

Assessment Criteria: 9.1 To understand human factor concept on workload9.2 To recognise mental workload also affects ones ability to payattention leading to reduce attention and/or selective focus.

9.3 To carry out workload management in aviation maintenance

environment

Learning Outcome 10:Stress Management

To develop effective stress management

10.1 Be aware of how stress can affect your work.


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Assessment Criteria: 10.2 Able to st-op and look rationally at the problem.10.3 Able to determine a rational course of action and follow it.

10.4 Take time off or at least have a short break.

10.5 Able to discuss stress with someone.

10.6 To understand how to ask fellow workers to monitor your

work.

10.7 To understand the need to exercise your body to reduce

vulnerability to stress.

Learning Outcome 11:Fatigue Management To develop effective fatigue management

Assessment Criteria:11.1 To understand concept of fatigue management:

a. Causes and consequences of fatigue.

b. Strategies to manage fatigue

c. Maintaining a healthy balanced life

11.2 Able to set working hour limits for aviation mechanics and

support staff based on fatigue research, circadian rhythms, and

sleep and rest requirements.

11.3 Understand how to develop a fatigue awareness andcountermeasures training program for aviation mechanics and

those who schedule them for duty.

11.4 Able to develop guidance for supervisors/crew chiefs to

establish fatigue management systems, including a methodology

that will continually assess the effectiveness of these systems.

Learning Outcome 13:Risk Management

To ensure risks associated with hazards to maintenance are

systematically and formally identified, assessed, and managed

within acceptable safety levels.

Assessment Criteria:13.1 Able to identify hazards (hazard identification) of undesired

or adverse events that can lead to the occurrence of a hazard

and the analysis of mechanisms by which these events may

occur and cause harm.

13.2 Able to assess identified hazards (risk assessment) in terms

of criticality of their harmful effect and ranked in order of their

risk-bearing potential.

13.3 Able to provide control measures (risk mitigation) to fortify

and increase the level of defenses against that unacceptable risk

or to avoid or remove the risk, if this is economically feasible.


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Learning Outcome 14:Team Work

To create a highly effective, cohesive and integrated teamwork

Assessment Criteria:14.1 To be able to discuss what, who and how a job is to be done.

14.2 To be sure that everyone understands and agrees.

14.3 To be able to describe 10 characteristics of a highly effectiveteam

14.4 To be able to impart healthy norms among team members.

Learning Outcome 15:Threat Error

Management

To provide aviation maintenance personnel with sufficient

knowledge to develop a TEM program within their respective

organizations

Assessment Criteria:15.1 Able to understand in Maintenance environment

15.2 Able to understand errors in Maintenance

15.3 Able to identify types of threat and errors in Maintenance

15.4 Able to understand situation of undesired state

15.5 Able to provide threat and error countermeasures in

Maintenance activities.

Learning Outcome 12:Decision making

To establish a reasonable moral framework for making

maintenance-related decisions

Assessment Criteria:12.1 Able to recognize factors contribute to effective decision

making

12.2 Able to structure process of decision making in special

situation

12.3 Able to identify barriers to good decision making

12.4Able to ascertain that decisions made have inculcate

everything possible to minimize the foreseeable bad outcome

and made every effort to identify all of the bad outcomes


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MODULE

Number of students: 20

IND Training SessionsAssessment

Criteria

Instructor/Student

Ratio

Duration(Hours)

InstructorHours

Mustering/Specialisation

0. Course Introduction N/A 1(1/20) 1 1 Guest

1.Introduction MRM

1.1 1.5 1(1/20) 2 2 Guest

2.Human InformationProcessing

2.1 2.2 1(1/20) 2 2 Guest

3. Culture 3.1 3.3 1(1/20) 2 2 Guest

4. Situation Awareness 4.1 4.2 1(1/20) 2 2 Guest

5. Workload Management 5.1 5.3 1(1/20) 2 2 Guest

6. Stress 6.1 6.3 1(1/20) 2 2 Guest

7. Fatgue/Sleep 7.1 7.4 1(1/20) 2 2 Guest

8. Effective Communication N/A 1(1/20) 0.5 0.5 Guest

9. Decision Making N/A 1(1/20) 0.5 0.5 Guest

10. Risk Management

11. Team Dynamic 3.1 3.3 1(1/20) 2 2 Guest

12.Threat and ErrorManagement

4.1 4.2 1(1/20) 2 2 Guest

13. Course Evaluation N/A 1(1/20) 0.5 0.5 Guest

14. Course Conclusion N/A 1(1/20) 0.5 0.5 Guest


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Total 16 16


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