nbui412@gmail.com 10 Mcleod Road, St Albans, VIC, 3021 0413 423 473

EXPERIENCE OVERVIEW 5 years face-to-face customer service experience

4 ½ years experience with currency handling

3 ½ years in customer service in call centres

CHARACTERISTIC OVERVIEW High attention to detail & accuracy

Ability to work in an face paced environment

Highly developed interpersonal & communication skills

Ability to multi-task & set priorities

Intermediate skills with Microsoft Word, Excel & Outlook.

Ability to understand & explain complex information in a simplistic manner.

EXPERIENCE

Cushman & Wakefield Facilities Administrator/Coordinator : August 2013 – Current

Currently on Department of Education & Training contract. (Worked on accounts such as Westpac, Caltex & NAB Property Resource for NAB “Loving Our Stores” Program).

Facilitate with Hygienists, Asbestos Removalists and other trade services contractors.

Ensure contractors attend/complete works within KPI’s and provide documentation for records/audits. (SOP, Control plans, clearance certificates, Certificate of disposal, Incident reports, ASB 1& 2 forms, Electrical & Trade warranties, etc)

Exposure to working with database systems such as JDE E1, Zeacom, Maximo, Lotus Notes & SAP.

Processing Invoices for payment through Converga System, ensuring costs/quotes are within schedule of rates & monitoring & gaining department approval for major projects.

Overdue work order reporting, creating pivot tables & spreadsheets.

Organisation of repair/maintenance of faulty components within building properties.

Identifying severities of issues, assigning appropriate priority & scheduling projects with all parties (site & contractors) to complete works via phone/email/online.

Investigate & confirm if works were conducted within KPI’s & to a satisfactory level.

Completion of C&W Training Courses “Communication Skills” & “Effective Business Writing”.

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Crown Casino & Entertainment Complex Croupier: December 2008 – May 2013

Kept accurate records of monetary exchanges, authorisation forms & transaction reimbursements.

Exchange of money, credit & casino chips for patrons.

Ensure appropriate changes were enforced to resolve customer’s complaint/or issue.

Interaction & engaging customers to ensure their experience is enjoying, while still maintaining a professional manner.

Australian Red Cross Blood Bank Pathology Technician: February 2008 – November 2008

Operate, calibrate & maintain equipment used.

Monitored quality assurance programs & procedures to ensure accuracy of laboratory results.

Clean & test sterility of medical laboratory equipment.

Conducted blood count & tests for transfusion purposes for hospitals.

Salmat Salesforce Telstra Sales Consultant: February 2008 – September 2008

Engaging new & existing customers to discuss what new products & services can better personalise their needs.

Answering & resolving customer queries about product, services, prices, term & conditions, etc.

Informing customers of product features/capabilities/limitations in a simplistic manner without technical jargon.

Maintaining customer detail records being up to date & amending products by looking at usage.

Prepare contracts for orders that have been obtained & submit for processing.

Collaborate with other colleagues to exchange information & tips to work coherently as a team.

Attend sales/trade meetings/read related publications in order to obtain information about market conditions, business trends & industry developments.

Dun & Bradstreet

BankWest Collections Officer: January 2007 - February 2008

Arrange debt repayment schedules based on customers financial situation.

Advise customers of necessary actions & viable options for debt repayments.

Determine valid reasons for overdue payments & review terms of service & credit contracts.

Locate/monitor/follow-up on overdue accounts.

Notify credit departments, order property repossession, service disconnection & supply of records & documentation to attorneys when customers fail to respond to collection attempts.

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EDUCATION

RMIT University Completed in 2007 Diploma of Laboratory Testing (Pathology)

St Joseph’s College VCE Completed in 2004

Simonds Catholic College Completed in 2002 Years 7-10

REFERENCES

Alana Vaitohi Cushman & Wakefield – Training Coordinator Work Mobile: 0424 103 868

Sandra Ince Cushman & Wakefield – Team Leader Work Mobile: 0415 255 506

Jacinta Monk Cushman & Wakefield – Team Leader Work Mobile: 0429 386 685

Brad Hooker Cushman & Wakefield – Facility Manager Work Mobile: 0400 187 626

Shannon O’Connor Cushman & Wakefield – Regional Facility Manager Work Mobile: 0408 405 992