power wheels service center b2b website guide - … b2b guide v.5.pdf · 2 b2b website guide pwsc...

Power Wheels Service Center

B2B Website Guide

2 B2B Website Guide

PWSC Home Page

This screen will be displayed once you have logged in via the Mattel Partners B2B login screen. All Navigation buttons are on the left hand portion of the screen. The Search box gives you the ability to perform individual inquiries on the following: Parts Search – You can do this Search by either Part Number or by Description.

• Entering in a Part Number will search both the Part Num and Substitute Part and return those records that have that part.

• Entering a Description or a partial description such as ‘BATTERY’ will return all of those parts that have BATTERY as part of the description. Claim Number – Enter a claim number and the individual claim will be returned. PO / Case Number – Enter the Case number for the PO you wish to view.

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Message of the Day

This is a way for Fisher Price to communicate with all of the Service Centers.

Sorting

You have the ability to sort both the Claims and the Orders in whatever sequence you desire. If you wish to change the sort sequence simply place the cursor under the Description field you wish to sort by (the cursor will change to a HAND) and click the left mouse key.

Claim Status

All claims will be displayed here. Using the more>>> tab will display additional claims. Placing the cursor under any of these claims and clicking the left mouse key will bring that claim up. If the claim status is Open, any of the information on the summary or individual tickets can be maintained. If the status is not Open, you can still inquire on the claim but are restricted from performing any further maintenance. Any problems with a Submitted or Paid claim will have to be discussed with someone in Trade Financial Services.

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Order Status

All Open and the last 90 days worth of Closed orders will be displayed here. Using the more>>> tab will display additional orders. Placing the cursor under any of these orders and clicking the left mouse key will bring up the detail on the order showing all shipments and parts that are still left open to ship.

Other Fisher Price Sites

Links to both the Fisher-Price.Com and Powerwheels.Com sites have been provided at the bottom of the screen.

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New Warranty Claim

When New Claim is selected, the following screen will be displayed.

You are allowed to have only one OPEN Claim at anyone time. If you have an Open Claim and you select New Claim the Open claim will automatically be brought up, otherwise a new claim will be started.

NOTE The system will automatically generate a Claim number for each new claim entered.

You will notice that on New Claims the Claim Date will default to today’s date. As you enter Tickets, the number under tickets will automatically update. The Status will remain Open until you submit the Claim for payment. As long as the Claim is in an Open Status, you can maintain any of the data that pertains to the claim or any ticket within the claim. Once the claim is submitted for payment, the claim is frozen and can only be changed by someone in Trade Financial Services at Fisher Price.

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If approved shipping charges were incurred, this amount should be entered in the Shipping field. An explanation of these charges is required in the Charge Information field. This is limited to a maximum of 60 characters, so be brief, and note the consumer’s name for which these charges were incurred. If approved miscellaneous charges were incurred, this amount should be entered in the Misc. field. An explanation of these charges is required in the Charge Information field. Again, the space is limited, so be brief.

NOTE If information is entered on this screen you must click Save before adding or maintaining any tickets.

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Ticket Information

NOTE The system will automatically generate a ticket number for each new ticket entered.

Enter the actual date of the repair in the Repair Date field. Enter the consumer information in the following fields: First Name, Last Name, Address, City, State, Zip Code and Phone Number. After you enter the 1st ticket an additional Drop down box will appear (Copy Consumer Information From) on the new ticket screen that will allow you to click on a Consumers Name that is on another ticket. Choosing one of these Names will auto populate the Consumer Information. A valid product number is required in the Product field. If a product number is unobtainable, enter the appropriate default numbers indicated on the screen (PW-777, FP-750, Tyco-610 and Mattel-900). The date the Power Wheels was manufactured as indicated by the manufacture code (i.e. 010195A equates to 01/01/95) should be entered in the MFG Date field. However, the new manufacture codes will appear differently (i.e. 1000MU). This is a Julian date, and should be entered in the MFG Code field. Click on the Calculate button to obtain the actual month, day and year. The consumer should provide the date in which the toy was purchased. This information should be entered in the Purchase Date field. This is not a required field. However, it is important data to enter. The Type consists of a drop down that contains the different types of repair. This code along with the Labor Rate Codes that are associated with each part will determine the Labor or Exchange Rate that you receive for this Ticket. If there are no parts associated with this ticket, click on the appropriate Save tab and the Ticket information will be edited and any errors encountered will be displayed at the top of the screen. If there are parts associated with this ticket, enter the information in the Ticket Parts form (see below), and select appropriate Save tab. The Save tabs edit and save ticket information. Once the data is saved, you will be sent to different screens depending upon which tab you select. If there are no errors the tabs will function as follows:

SAVE Ticket Edits and saves the data, and returns the Ticket screen showing which Labor Rate has been selected. Also displays the Part Description, Price and Extended Price for each part entered. If you select an incorrect part, click on the Delete box next to the part you want to delete.

Add Another Ticket Edits and saves the data, and displays a blank ticket screen for you to enter the next ticket.

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Return to Claim Edits and saves the data, and returns you to the Claim Summary

screen.

Review for Payment Edits and saves the data, and returns you to the Review for Payment screen.

Delete Ticket Deletes the ticket from the claim and returns you to the Claim

Summary screen.

Cancel, Return to Claim

Returns you to the Claim Summary screen without saving any of the changes that were entered.

NOTE All Ticket information can be entered at once before Save is clicked. All edits

will be performed and all errors will appear at the top of the screen.

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Ticket Parts

The quantity of a specific part used should be entered in the Quantity field. The complete part number of the part used should be entered in the Part Number field. Please refer to the parts diagram for part numbers if necessary. Select the reason the service was preformed in the Reason field. It is important that the most accurate reason be selected, so please choose the most appropriate reason from the drop down menu in this field.

NOTE Please make sure that you use the correct Recall Reason when entering a splice kit number. For the 98 Recall use ‘PowerWheels Recall 10/98’. For the Scooter Recall use ‘MX3/Lightning PAC’03 Recall’

If there are more than three parts associated with this ticket, click on the Add More Parts button to display an additional three empty parts lines.

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Review for Payment

This screen is the system-calculated total of all labor rates, parts, handling, shipping and miscellaneous charges entered. At this point, the warranty claim can be submitted for payment by selecting the Submit for Payment button.

NOTE If any errors are detected when this screen is first displayed the tickets that have the errors will be displayed, with a link to the tickets, and the errors must be corrected before the claim can be submitted.

If any explanation/comments are necessary, please enter them in the Comments area. This information will be delivered with the submission of the warranty claim to the Warranty Claim Administrator.

NOTE This screen should be printed and retained with all the work order tickets for this specific warranty claim.


Price List

Sorting

You have the ability to sort both Price Lists in whatever sequence you desire. If you wish to change the sort sequence simply place the cursor under the Description field you wish to sort by (the cursor will change to a HAND) and click the left mouse key. The Price Lists tab displays all Parts that are available for the Service Centers to order. Parts that are “Not Available” should always have a Substitute Part number associated with them. If a part is Not Available and there is a substitute part, the ordering program will automatically take the substitute part number if it is available. This process continues until an available substitute is found or until there are no more substitutes, in which case you will get an error message. How to Find a Specific Part To find an individual part you can use the Search function in the upper left hand corner of the screen or do the following while in the parts lists. Once you are in either of the parts lists to find a specific part do the following: Hold down the Ctrl and F key together. The following dialog box will come up. Enter in the Part Number next to Find What: and click on Find Next.


Fast Moving Parts

This screen is displayed whenever you click on the Fast Moving Parts tab. The parts that appear in this list are controlled by the Manager of Small Shipments at Fisher Price.


Diagrams & Images and Service Bulletins

Both of these tabs display lists of Diagrams or Service Bulletins that can be displayed and /or printed. Placing the cursor under the Description (Cursor will change to a HAND) for the Diagram or Bulletin you wish to display and left clicking the mouse would bring up that Diagram or Bulletin.


Troubleshooting

When a Product Number is entered on this tab, any troubleshooting documents for this product will be displayed.


Order Sheet

This feature gives you the ability to build a shopping cart of parts and submit the order when you are finished. You may continue to add parts to your order for as long as you would like.

NOTE If any errors are detected the CHECK OUT box will not be displayed until all of the errors are corrected.

Select the Order Sheet tab to enter into the ordering option. You are given several options for ordering parts.

• Fast Moving Parts (This is the Default) • Free Form (You can switch to this method from the Fast Moving Parts Option)

In either option if there are any parts in the cart, they will be displayed as the first items on the screen regardless of whether you are on the Fast Moving Parts or the Free Form screen. The example below shows four parts already in the cart. Additional parts can be ordered by entering a Quantity next to any additional parts. There are blank lines at the bottom of the Fast Moving Parts screen that can be used to enter Quantities and Part Numbers if you so desire. Any errors encountered will be displayed between the Store and Shopping Cart boxes, and must be corrected before proceeding to Check Out. If any part is replaced with a substitute part number, a message will be displayed notifying you of the substitution.


Free Form

The Free Form screen displays all of the parts that are already in the cart, and provides additional blank areas to enter a Quantity and Part Number. Part Numbers will be edited by the system to ensure they are valid, and to make sure that the part is in either an Available or Backorder status. If a part is not available the system will automatically see if a substitute part is associated with the part you wanted to order. If there is a Substitute and the Substitute is available the part number will automatically be replaced with the substitute and a message will be displayed telling you it did this substitute. If all of the Substitutes are not available an error message will be displayed and will not allow you to order this part.


Check Out Screen

Click Check Out to complete your order. Enter your PO Number and select the method of Freight from the drop down window. If the order is complete, click Send My Order. The order will be sent and posted. You should be able to inquire on the order in Order Status tab within 30 minutes. If you wish to edit the order, click Edit Order to return to Ordering screens.


Order Status

Clicking on Order Status will display all orders whose date is within the last 90 days.


To display the Order Detail screen, place the cursor under the Case number (the cursor will turn to a HAND) you wish to inquire on and click the left mouse key.


This screen lists all parts that have been ordered, indicating whether or not they have been shipped. Generally, package shipments show the Package Tracking number and list all of the parts shipped in that package. However, there is one exception to this. If a part is shipped in more than one package on the same day, the original package will list the ENTIRE qty shipped and all of the remaining packages will show a NA as the quantity. In the example below, part number 0801-0336 was shipped in three different packages. Although only the first package lists a quantity for this part, there were actually three packages shipped on this day that contained the part. Placing the cursor over the N/A and clicking the mouse will bring up the following pop up box.

All unshipped parts will be displayed after the shipped products. The Total Amounts are for those quantities that were shipped, and do not contain the unshipped dollars.


Reference Material

This section contains documents that can be made available to all of the Service Centers by Fisher Price Management. Clicking on this tab will bring up a list of all of these documents that are available for you to view and print.

power wheels service center b2b website guide - … b2b guide v.5.pdf · 2 b2b website guide pwsc...

Documents