Priyanka JainMobile : + 91 9657384481Email : priyanka.jain176@gmail.com

Seeking resourceful career in a reputed organization to expertise in analyzing, deploying and supporting Applications designs, To be Proficient and thoughtful in understanding Application architecture & latitude system design to Develop wide-ranging exposure with Technical Solution Architect & Business Requirement to ramp down Client’s System cost & avert Business loss.

8 years of experience in designing, developing & implementing of Siebel CRM for telecom giants. Acted as Onshore CRM Lead with giant telecom wherein handling team of around 20 resources & responsible for onsite –

offshore coordination, providing technical solution for the critical requirements, providing technical assistance to team, planning & tracking activities as well development of critical enhancement whenever required

Currently acting as solution designer wherein will be responsible for creation of low level technical solution design document. Onsite experience of different countries like Belgium, Dubai where in responsible for Onsite – Offshore coordination. Acted as technical architect wherein responsible for gathering & understanding requirements from client, creation of low

level technical solution design utilizing enterprise architecture standards including documenting all solution components and configurations as well development of critical requirements.

Primary Skill sets: Product configuration, Order Management, EAI (JMS Queues, Webservices, VBC, EBCs, iFrame), Siebel configuration, scripting, and workflows, TBUI.

Experience of Siebel 7.0, 7.8 eCommunications, 7.7 eChannel, and 7.0, 7.7, 7.8 Call Center applications, 8.1 Call Center, eCommunication & Tools.

Hands on experience on Assignment Manager, Siebel Remote, Smart Script, EIM, Siebel Open UI. Participation in recruitment activities, bidding program, proposal plan for new opportunities.

Strong communication skills & Ability to multi-task efficiently Excellent communications and interpersonal skills, multitasking skill with an ability to interact with a wide range of people. Thorough knowledge of Telecom domain. Leadership and project management skill

Siebel CRM Skills : Siebel Configuration , Siebel EAI, TBUI, Order Management, Product Configuration, EIM, Smartscipt, Workflows, eScripting, Siebel

Upgrade, Inbound, Outbound Webservices. Programming Languages : C++, JAVA, MATLAB,SIEBEL eScript, PL-SQL Procedures, Macros GUI and Database Tools : SQL, SOAP UI, Web page files, Web Templates Web Designing Tools : HTML, Applets, J script,.CSS Working Platforms : Windows 9X/2000/XP,AX

ATOS INDIA PVT. LTD. TEAM LEAD

MARCH 2012-TILL DATE Project 1 Project Name : Du Telecom.Client : Dubai Telecom Team Size : 17Skills used : Product Configurator, Order Management, EAI, Web Services, VBCs, JMS Queues,

EBCs, Workflows, EIM, Smartscript.Application used : Siebel 7.8, 8.1 eCommunication, Call CentreDomain : TelecomRole : Team Lead

Responsibilities:

Creation of LLD document grounded on SDD provided for Business requirement & Technical assessment & estimation of the Low Level Design documents

CR Development, deployment planning & tracking of deliverables, SLA reporting and preparing product validation sheet for OM+ system

Acting as CRM domain lead and managing team of 16 resources.

CAREER OBJECTIVE

SOFTWARE AND HARDWARE SKILLS

STRENGTHS

EMPLOYERS Details

KEY ACHIEVEMENTS

Providing technical assistance to CRM Configuration, Integration and product team. Analyze critical & complex requirements and provide technical solutions for same. Development of critical requirements/issues. Participation in audit program, recruitment drives. Supporting Production issue and providing quick solution/workaround within time.

Client Facing Role: Acquiring business and functional knowledge for developing design document for CRM development. Requirement gathering for BR and CR enhancements Onsite – Offshore Coordination. SPOC for production issue for CRM configuration, EAI and Product structure validation.

PERSISTENT SYSTEMS LIMITED, PUNE MODULE LEAD

APRIL’10–JAN’12

Project Name : Bridgestone Siebel Maintenance.Client : Bridgestone (April’10 – Jan’12)Team Size : 3Skills used : Configuration, eScripting, Workflows, EAI (SAP BAPI Integration), javascripts, ,

Siebel Remote, Assignment ManagerApplication used : Siebel 7.7.2.8 eChannel Application (Standard Interactive Mode), Siebel 7.7.2.8,

Call Center (High Interactive mode)Domain : SalesRole : Module Lead

Responsibilities: Handled the complete module as a first point of contact for client. Acted as technical architect wherein responsible for assessment of business requirements, creation of low level technical

design document utilizing enterprise architecture standards including documenting all solution components and configurations along with estimation for same.

Development of critical requirements. Functional Testing of different modules before release of any product. Analyze and provide fix for critical production issues.

Client Facing Role: Planning & tracking of business requirements. Gathering business requirement, creation of low level design document. User training to business users for new enhancements, functionality.

COGNIZANT TECHNOLOGY SOLUTIONS (ERSTWHILE T-SYSTEMS), PUNE TECHNICAL ANALYST SEPT’07–APRIL’10

Project Name : TSAM – Telecom Sales and Marketing.Client : T-Systems Enterprise Services GmbH (June’08 – April’10)Team Size : 6Skills used : Configuration, Siebel Configuration, eScripting, Order Management, Workflows,

JMS Queues, EIM, Smartscript, shell scripting.Application used : Siebel 7.0.5.6 eCommunication (German version), Siebel 7.0.5.6

Call Centre (German version)Domain : TelecomRole : Senior Developer. (Also played the role of offshore SME for

different modules like Service, Billing Account, Campaign, Smart Script)

Responsibilities: Analysis & Development of requirement. Effort estimation of requirement. Preparation of unit test cases. Acted as SPOC for different modules like Account Management, Campaign, SmartScript wherein responsible to develop the

end to end solution for all the requirements related to these modules. Mentor to junior resources.

Project Name : Telecom Products (Internal project)Client : T-Systems India.(Jan’08 – April’08)

Team Size : 3Skills used : Siebel Configuration, eScripting, Workflows, EIM, Smartscript.Application used : Siebel 7.8 Call CenterDomain : TelecomRole : Developer.

Responsibilities: Requirement Analysis & Development Preparation of Unit Test documents.

Siebel Configuration eScripting, Workflows, User Properties, Link, Pick list ,Workflow Polices, Task Based UI (TBUI)Run-Time & DVM, PersonalizationBusiness ServiceImport Object, Commands, Menu CustomizationCustomization of GUI ,Web -TemplatesRCR {Batch Job} and UNIX command.Client’s Customer Auto Asset Creation, Modification & TerminationWorkflow Process ManagerEIM

EAI Inbound & Outbound Web servicesIntegration ObjectData Map EditorSOAP UI tool.VBC – Virtual Business ComponentEBC - External Business ComponentEmail & SMS Triggering based on particular positionProxy Business Service & IO for Outbound InterfaceiFrameOutbound JMS Queue for Order submission

Products Product Configuration, Order Management

Siebel Applications: Siebel 7.0, 7.7, 7.8, 8.1 echannel, eCommunuication, Call Center.Siebel Admin Development Server Reboot for SRF and GenbscriptRelease Management Pre Post Process for Data Migration from Dev to SIT & UAT environment

Preparing PDN for the deployment processADM – Application Deployment Manager

Data Bases: Oracle (9i, 10g), MS SQL, PL-SQLSource Control: Visual Source Safe

Technical:

Siebel 8.1 Fundamentals & Configurations Siebel Workflows, Business Service Siebel Open UI Basics Siebel Assignment Manager Siebel EAI Siebel Performance Tuning Advance Siebel Scripting Siebel Performance Tuning Unix Basics PL SQL

Non-Technical: Team Development & Management Presentation Skills Negotiating Skills Project Management Planning & Tracking

Course College/University Year

SIEBEL Skills

TRAININGS PROGRAMS & CERTIFICATIONS

ACADEMIC DETAILS

B.E (I.T) Rajiv Gandhi College of Engineering Research and Technology 2007

Date of birth : 17th June, 1985Languages Known : English, Hindi and German (Beginners Level)Nationality : Indian

PERSONAL DETAILS