Workplace  Health  &  Safety    IN  HOTELS  

RESORTS   HOTELS   PUBS   Ross  Tims  

Workplace  Health  &  Safety    IN  HOTELS  

•  Overview  of  industry  

•  Status  of  WHS  

•  Workforce  demographic  

•  Risk  factors  

•  SoluEons  and  future  direcEons  

Workplace  Health  &  Safety    IN  HOTELS  

•  QHA  is  the  peak  industry  body  

•  Resorts,  accommodaEon  hotels  

and  pubs/taverns  

•  1300  hotels  in  Queensland  

•  50,000  employees  

Workplace  Health  &  Safety    IN  HOTELS  

•  Low  risk  industry  

•  Claims  history  =  median    

-­‐  8.9  claims  per  1000  (4500  claims)  

•  Two  Eer  situaEon  

-­‐  AccommodaEon  hotels,  pub  groups  

-­‐  SMEs  /  Mum  and  Dad  pubs  

•  Context  of  regulaEon  

Workplace  Health  &  Safety    IN  HOTELS  

•  Alcohol,  gaming  and  food  

•  Mandatory  training,  music  copyright  

•  Smoking,  security,  anE-­‐money  

laundering  

•  VLAD,  weights  and  measures,  by-­‐laws  

•  and  then  there’s  WHS  …  

Status  of  WHS  in  hotels  –  regulatory  burden:    

Workplace  Health  &  Safety    IN  HOTELS  

Hoteliers  =        Policies  /  Procedures  

         

Hoteliers  =        ImplemenEng    

       Policies  /  Procedures  

                                   

Status  of  WHS  in  hotels:    

Workplace  Health  &  Safety    IN  HOTELS  

•  60%  -­‐  70%  casual  employees  

•  50+%  young  persons  (under  30)  

•  High  turnover  rates  

•  Not  career-­‐oriented  

Workforce  demographic    

Workplace  Health  &  Safety    IN  HOTELS  

WorkCover  sta,s,cs  for  2013-­‐2014  financial  year  Accommoda,on  and  Food  Services    

New  claims  by  age  at  injury  

•  Under  20  years:  19.93%  

•  20-­‐29  years:  34.56%  

•  30-­‐39  years:  18.7%  

•  40-­‐49  years:  16.72%  

•  50-­‐59  years:  14.98%  

•  60-­‐69  years:  3.97%  

Workplace  Health  &  Safety    IN  HOTELS  

Hazards  and  risks    

Injuries  

•  General  manual  tasks  

           -­‐  Kegs,  cartons,  housekeeping  

•  Kitchen  

           -­‐  Cuts,  burns,  slips  

•  Cellar  

           -­‐  Chemical,  gas,  environment  

Workplace  Health  &  Safety    IN  HOTELS  

Injury  claims  –  Under  20  years:  19.93%  

Workplace  Health  &  Safety    IN  HOTELS  

Injury  claims  –  Between  20-­‐29  years:  34.56%  

Workplace  Health  &  Safety    IN  HOTELS  

•  Inexperience  

•  Lack  of  job  ownership  

•  Insufficient  maturity  

•  Shii  work,  night  economy  

•  Inadequate  training  

Young  Persons  –  Risk  Factors      

Workplace  Health  &  Safety    IN  HOTELS  

•  Safety  leadership    

•  Invest  in  training  

•  Tailored  inducEon  programs  

•  Mentoring  

•  Engagement  /  investment  

PotenEal  SoluEons    

Workplace  Health  &  Safety    IN  HOTELS  

•  Working  smarter  

•  Off-­‐premise    

•  Removing  risk  

-­‐  Policy  /  procedures  

-­‐  Improved  technology  

Future  Trends