STEVE SMITH cell # 951-581-5058

5185 Belmore Manor Court, Suwanee GA 30024

SENIOR VICE PRESIDENT/OPERATIONS EXECUTIVEDynamic results driven professional, with a proven history of increasing profit while reducing delinquency in; including Operations, Subprime Direct, Indirect Auto, Consumer, BHPH, LHPH, Third Partyt, Loan Servicing, Strategic Planning and Forecasting, and Business Development. A driver of positive change, with a reputation to troubleshoot and problem solve. Entrepreneur & visionary business leader, with superior operational skills for managing 350+ employees.

5 straight months averaging a reduction of 3% in delinquency with negative growth. Reducing delinquency from 18.50% to 10.25% in the same 5 months. (subprime indirect auto)

Transformed a collection portfolio from 17% to 5% delinquency at Peoples Commerce, establishing a #1 ranking in delinquency reduction. (subprime direct/indirect auto, bhph-lhph)

Developed, wrote, and maintained the company’s Underwriting & Credit Risk Guidelines and Operating Procedures.

Assisted in the development of the credit modeling and scoring system. Increased funding from $650,000 (per month) to over 4.5MM while keeping within

guidelines and maintaining loss ratios of under 5.00% for the portfolio. Opened, established and managed the day-to-day operations for a Loan Servicing

company at Apex Processing Services. Integrated new underwriting guidelines, losses were reduced to under 3%. Instrumental in doubling the gross volume, from 250MM to 750mm. Developed Due Diligence parameters, set credit lines and parameters for portfolio

management. Reduced Loan Servicing delinquencies from 10.33% to 2.97% at American Business

Financial Services in less than a year. Responsible for the leadership, strategic planning, and management for a $50 billion plus

Loan Servicing Department. Successfully managed multiple locations with a staff of more than 350 + people at

ContiMortgage. First Executive to be promoted from Regional to Branch Manager in less than a year at

ITT Financial Services. Recognized for ability to lead, motivate people & create a positive work environment.

20 plus years of consumer finance with a heavy emphasis on Subprime Automotive Direct and Indirect portfolios.

Career History & Selected Accomplishments

Vice President of Operations/Servicing, Dealer Funding, 2015 to present (company is closing in September 2016) (subprime indirect auto)

Responsible for directing, coordinating, and developing operations in support of the company’s growth while creating goals that positively impact our organization’s bottom line. Formulating policies and strategic plans for future growth, and managing daily operations of personnel, administration and other departments. Improved operational efficiency in targeted areas, such as customer engagement and online payments. Monitor revenue margins for employee productivity, and developing guidelines for personnel evaluations, staff advancement and recruitment procedures.

5 straight months averaging a reduction of 3% in delinquency with negative growth. Re-ducing delinquency from 18.50% to 10.25% in the same 5 months.

Vice President of Collections, Peoples Commerce, 2009 to 2015 (subprime direct, bhph, lhph)

Responsible for directing, coordinating, and developing operations in support of the company’s growth while creating goals that positively impact our organization’s bottom line. Formulating policies and strategic plans for future growth, and managing daily operations of personnel, administration and other departments. Improved operational efficiency in targeted areas, such as customer engagement and online payments. Monitor revenue margins for employee productivity, and developing guidelines for personnel evaluations, staff advancement and recruitment procedures.

Developed, wrote, and maintained the company’s Underwriting & Credit Risk Guidelines and Operating Procedures.

Assisted in the development of the credit modeling and scoring system. Increased fundings from $650,000 (per month) to over 4.5MM while keeping within

guidelines and maintaining loss ratios of under 5.00% for the portfolio. Transformed a collection portfolio from 17% to 5% delinquency at Peoples’ Commerce,

establishing a #1 ranking in delinquency reduction. (subprime direct/indirect auto)

Founder/CEO, Apex Processing Services, 2001-2009 (consumer, subprime auto, mortgage, third-party)

Directed and managed the loan servicing operation for subprime auto, mortgage, third party, and consumer portfolios. Instituted delinquent loss reduction strategies, introduced new customer contact technologies, reduced the cost-to-collection ratio, improved processes to maximize collection effectiveness, analyzed business intelligence and updated collection policies to ensure portfolio profitability. Negotiated incremental financing and credit lines. Acquired/integrated and serviced more than $740 million in auto, mortgage and consumer loans. Oversaw capacity planning and scheduling for a 200 plus people in Loan Servicing. This included a dialer team that managed early and late stage delinquencies.

Integrated new underwriting guidelines, losses were reduced to under 3%.

Instrumental in doubling the gross volume, from 250MM to 750mm. Developed Due Diligence parameters, set credit lines and parameters for portfolio

management.

Senior Vice President, American Business Financial Services, 1997-2001

Senior Executive with full strategic responsibility for the strategic planning, development, operations, for the over $920 million in Mortgage and Lease loan portfolios. Maintained autonomous decision-making for a 200+ employee organization. Built and empowered cohesive teams with entrepreneurial spirit and a drive for performance excellence to support company objectives. Created and implemented all of the company policies and procedures.

Reduced loan servicing delinquencies from 10.33% to 2.97%.

Director of Collections, Conti-Mortgage Corporation, 1996-1997

Responsible for the leadership, strategic planning, and management for a $50 billion plus Loan Servicing Department. Oversaw Collections, Loss Mitigation, and REO departments. Through effective identification of trending, strategies, and forecasting tools, transformed the division from a 30.12% delinquency rate to 6.32%. Streamlined workflow to ensure effective and timely follow-up on loans. Assisted in the implementation of a 100 seat Auto Dialer System. Created individual and group training for the managers and the support staff.

Successfully managed multiple locations with a staff of more than 350 people

Vice President, Royal Thrift and Loan, 1992-1996

Directed strategic/operational planning, forecasting, budgeting, treasury, cash management, risk management, receivables, credit lines and closing reporting. Managed $175 million in total receivables in mortgage portfolios. – 75 + people including all operations. Restructured the Loan Servicing Department to become more efficient and effective. Recognized for having one of the lowest delinquency numbers across the nation.

Improved the overall Loan Servicing department at Royal Thrift and Loan.

Regional Branch Manager, ITT Financial Services, 1988-1992

Promoted to the Regional Manager position within the first seven months of employment. Managed and directed Loan Servicing including operations including auto, consumer, and mortgage, sales, marketing, and collections for 15 offices with a total staff of 105 people with a portfolio of $12 million in total receivables. Recognized for ability to lead and motivate people. Lead a team of branch operations including mortgage, sales, marketing, and collections for 15 offices with a total staff of 105 people with a portfolio of $122 million in total receivables. 

Promoted from Branch to Regional Manager faster than any other person in the Western Region.

Education 1988 - B.A. - Business Management, University of California State Fullerton