UNIT NINE: TRAVEL & RECREATION

Selinas story

Selina We have booked a room.

What to do

Offering Package Information

Offering compensation

Dealing With Complaints

Offering Package

Information

What kinds of (/) would you recommend/have? I recommend Package A. It includes () . Are you interested in ()? No visit to () is complete without seeing ( ) .

Dealing With Complaints

I am sorry but (/). I am sorry for the inconvenience. There might be something wrong with ().

Offering compensation To compensate for the loss, we will offer you ().

Consumer Excuse meAttendant Yes, how can I help you?Consumer We have a reservation and would like to check in now.

Attendant Let me check for you. Please wait a second.(One minute later)Im sorry but I cant find your name on the reservation list. When did you make the reservation?

Consumer How could that be possible! We made it two weeks ago. We had paid the deposit, and here is the receipt. Can you give the reason why you didnt have the record?

Attendant Im really so sorry about that. Let me double check again. Wait a moment, please. (One minute later)OK, sir. I have checked your account, and now you can go into Room 206. This is your key.

Consumer But I chose the room on the fifth floor at that time.

Attendant Sorry! There might be something wrong with our booking system. All the rooms on the fifth floor are currently fully booked

Consumer I think I need some compensation because I did pay the deposit. This is your problem.

Attendant Let me ask my manager. Please wait a minute.

Consumer OK.Attendant Excuse me! My manager said that we can offer you one meal for free. Will that be fine for

you?Consumer Thats fine.Attendant Thank you very much. We hope to serve you again in the near future.

Tourist Hello. My husband and I plan to visit Peng Hu. Can I ask some details?

Receptionist Sure. Go ahead.

Tourist How can I get to Peng Hu?

Receptionist You can either take a plane or take a boat there. You can save a lot of time by plane, but it is more expensive.

Tourist So, how much is the fare?

Receptionist It is NT$1000 dollars one way, and 1950 roundtrip. You can use your Easycard.

Tourist How expensive is the lodging there?

Receptionist Actually, there are many guesthouses because people there are very nice. Lots of guesthouses provide customers with two or three day trips, and the expense will be much cheaper.

Tourist I see, but we are interested in seeing the scenery.

Receptionist If youd like to enjoy the scenery, you have to know that no visit to Peng Hu is complete without seeing Twin Heart Stone Weir. Its a wonderful spot.

Tourist It sounds great and we will definitely visit there. How about the food there?

Receptionist You can enjoy different kinds of seafood there because it is pretty fresh.

Tourist Got it. Thanks for giving us so much information.

Receptionist My pleasure. Good-bye.

Travel travel agency n. tour guide n. luggage n. itinerary n. package n. fully booked a. sold out ph. voucher n. morning call n. orientation n.

dell Phone, mobile Phonen.

local call n. long distance call n. overseas call n. international telephone call

n. collect call n. extension n. message n.

Tourist Attractions () ticket n. children n. adult n. information desk n. gift shop n. souvenir n. shuttle bus n.

theme park n. insect museum n. exhibition n. specimen n. collection n. sculpture n. botanic garden n. species n.