Content Management & Portal Management

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The advancement in ICT risk leaving some people behindthose who are not computer literate and those without access to a broadband connection or a PCwidening the digital divide. As more services and information move online, the challenge will become increasingly acute. It is important to ensure that those who have the greatest need receive the most help and those who are most able to help themselves have the opportunities and means to do so.13

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The distinguishing characteristic of the whole-of-government approach is that government ministries, departments and directorates share objectives across organizational boundaries, as opposed to working solely within an organization. A strategic approach emphasizes consensus building so that all stakeholders agree upon the future direction and the priorities for content management and portal management.14

The most important stakeholders of an e-governance portal are the users. The users must be consulted widely and regularly as needs change; and do not forget to involve the marginalized groups. By consulting with these users, there is a higher chance of e-governance uptake and use of the e-governance portal.

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10 Content management and portal management cut across these ten components. For example, citizens need to be aware of the e-services and have the skills to use them. An e-government portal requires a common and integrated architecture framework that allows different ministries, departments and local authorities to share and exchange data. And a monitoring and evaluation system needs to be in place to assess citizen satisfaction and changing needs.22

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: Any portal management and content management initiatives should be aligned with the National e-Governance Strategy.

These priorities are important in determining the schedule for the type of content that will be made available on the e-governance portal.27

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HTTP, SOAP, SMTP/MIME, POP3, IMAP, LDAP, TCP, IPv4 / IPv6, IEEE 802.11 2.

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ISO/IEC 27001, ISO/IEC 24762, TLS, S/MIME, (WS-I)

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One of the most challenging aspects of e-governance is the integration of information systems in a way that different agencies suitably interact with each other by sharing activities, processes and services.

Shared services is a business approach and an ICT architecture designed to allow agencies to share key parts of their infrastructure, applications and business processes within their own organization, with other agencies and with the general public.62 :

( ePay) (mDubai) (eSurvey) (SYNC) (GESS) (eHost) ( AskDubai)

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There are many versions of the content life cycle. Recognizing a content lifecycle means recognizing that the process of creating and publishing content follows a predefined repeatable process with activities and decisions assigned throughout the cycle.

The success of a lifecycle is directly related to the effort put into planning the content strategy that creates the blueprint by which designers, writers and developers can build a successful model for creating and delivering content.67

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Transparency and accountability need each other and can be mutually reinforcing. Together they enable citizens to have a say about issues that matter to them and a chance to influence decision-making and hold those making decisions to account.

Each concept is part of a strategy used for and by citizens to have the means, resources and opportunities to influence decision-making and affect development outcomes.

Source: http://www.transparency-initiative.org/about/definitions76 . /

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The more things are interconnected, the broader and more serious is the potential impact of security threats. Protection against these threats is critical in building citizens trust.

Privacy breaches can shatter public trust in e-governance. Online privacy issues are major concerns for citizens. They include spam, unauthorized tracking and data collection, and sharing of information with third parties.

Generally, there must also be a strong emphasis on a legal framework that embodies elements of trustworthiness, traceability, security and privacy of citizens data.77/

As security must be implemented to ensure privacy, lets look at some security measures.

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For example:Users need to be able to access the site before it can be usedUsers need to trust the site before it is usedA robust IT infrastructure is needed to ensure availability of e-governance servicesA content strategy is needed to ensure that content is relevant to usersA sound governance model and strong leadership contributes to successful implementation80: (: Smart Cube )

Portal management involves the complex undertaking of managing the national e-governance portal and its linkages.

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The mechanism for regular monitoring of progress and independent evaluation should be planned from the very beginning. 86

As the national e-governance strategy emphasizes a citizen-centric approach, It is important to regularly monitor and analyse citizens feedback to highlight weaknesses and then use it in performance management, decision-making and strategic planning to drive improvements in service delivery.Tools for monitoring and evaluating e-governance portals and websites are discussed in Module 3.89 (/ ) ( )

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