15_syed_ali_hassan_bokhari.ppt

8/14/2019 15_syed_ali_hassan_bokhari.ppt

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Use of EFQM, BNQA and ISO9001 in Higher Education:APractitioners Approach

Syed Ali Hassan BokhariHead of Quality Assurance

Emirates College of Technology,Abu Dhabi, UAE


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Should Higher EducationInstitutions Use EFQM,

BNQA and ISO 9000Models to Achieve

Academic Excellence?


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Achieving Academic Excellence

at Institutional LevelNeeds Combined Deployment of:

1. Successful Pedagogical Models;

2. Internationally Recognized HEQuality Standards; and,

3. Effective Management Methodology


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Features of the Needed

Management MethodologyShould provide HEIs with aFramework

having the following elements: Leadership Policy and Strategy Focus on Students and other Stakeholders Focus on Faculty and Staff

Effective Deployment of Resources Focus on Processes Performance Measurement/Assessment Continuous Learning and Improvement

Institutional Performance Results


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EFQM, BNQA and ISO 9000Models Have the Potentialto Provide HEIs With the

NeededManagementMethodologyto achieveAcademic Excellence at

Institutional level


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A Quick Review ofApplication of ISO 9000,

BNQA and EFQM Modelsin Higher Education.


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ISO 9001 Model and

Higher Education Many HE Institutions

have adapted ISO 9001Model to address theissue of quality in

teaching and learning.

ISO 9001 Modelpromotes efficienteducational processes(Mrozek et. al., 1997)

Several Institutions ofHE in various countrieshave successfullyimplemented ISO 9001model. Malaysia offers

prominent examples.


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BNQA and Higher Education


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BNQA and Higher Education

"The Baldrige National Quality Award program is apowerful management system because it

challenges organizations to identify andrecognize existing systems within theirorganization.Systems encompass everyaspect of any organization from studentrecruitment to delivery of instruction, from

planning to human resource management.Once systems are documented, work can begin incontinuous improvement on an organization-widescale. (Sorenson et. al., 2005)


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EFQM Excellence Model

Policy &

StrategyLeadership Processes

Key

Performance

Results

People

Partnerships &

Resources

People Results

Customer

Results

Society

Results

ENABLERS RESULTS

INNOVATION & LEARNING


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Adaptation of EFQM in HE

Policy &Strategy

HigherEducationLeadership

HigherEducationProcesses

KeyInstitutionalPerformance

Results

Faculty &Other Staff

Partnerships &Resources

Faculty & StaffResults

StudentResults

SocietyResults

ENABLERS RESULTS

INNOVATION & LEARNING

Higher Education Excellence Model


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EFQM and Higher Education

According to Zink and Schmidt (1995),for all institutions of higher

education in all over Europe, theEFQM Excellence Model should bethe first choice.It provides abasis for benchmarking and its

validity for higher educationinstitutions in particular hasalready been demonstrated.


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Special Features of EFQM

EFQM Model is the most value-added InstitutionalExcellence Model in the World.

It stimulates organizational learning and innovation.

It provides with a powerful tool of self-assessment whichcan help HEIs to establish a permanent learning cycle forcontinuous improvement, ultimately leading to thetransformation of HEIs into learning institutions.

It is a recommended management methodology servingthe core purposes of Higher Education. (The UKUniversities Consortium for Excellence in HigherEducation.)

It is wholly compatible with the U.N. World Declaration onpurposes of HE.


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Conclusion and

Recommendations EFQM, BNQA and ISO 9000 models have thenecessary potential to provide an effectivemanagement framework to achieve academicexcellence at institutional level.

The models can be used in combination withvarious pedagogical models and internationallyrecognized quality standards of HE to achieveexcellence in teaching, learning, research and

scholarship.

An AnnualAcademic Excellence Award,based onEFQM model, should be introduced in Pakistan topromote a culture of academic excellence in HE

institutions in the country.

15_syed_ali_hassan_bokhari.ppt

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