9 способов повысить эффективность финансовых...

Download 9 способов повысить эффективность финансовых организаций при помощи FAST Search

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Маркетинг, исследования и продуктовые инновации Исследования рынков и клиентов Разработка новых продуктов Поиск в интранет информации и экспертов Governance, Risk Management, Compliance (GRC) Соответствие требованиям регуляторов (152ФЗ…) Ускорение подготовки ответов для разных органов Объединение разрозненных информационных архивов Улучшение клиентского обслуживания Единая версия правды о клиентах (know your client) Повышение эффективности многоканального обслуживания Поиск результатов бизнес-анализа

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  • 1. devbusiness.ru/mkozloff

2. devbusiness.ru/mkozloff - (ROI)20 VDEL, Trend Micro, VMware, Microsoft, V6, CARANA,Cognitive Technologies 3. ? FAST Search ROI 4. Microsoft FAST 57 Search ROI = 30%396% 1000 500% FAST = 3% Search 4 5. 5 6. 20% ,40,000 3500 0 105 145080%, 1870 1947GIGABYTES 1950Internet (DARPA) 1960s 1993 7. . . ? ? . , , , . 8. 5 3 1046 79 2,98Gb2 10 20 8 9. 9,5 (IDC) + 9 10. ? , ... ? 11. 12 12. : : 03 2010 . 23:12: ID:0046773 >: info@transxxxbank.ru----------------------------------------------------------------! (. , .,15) . , , ., , . 13. : : 09 2010 . 09:42 ! (ID:0046773 03.02.2010). , -. , Call- ( . , ).: 14633 14. : : 23 2010 . 10:12 , ! 0563/-4 17.08.2010 Call- . ID:0046773 23 . 423 32 . ( ) 298 324,34 , 15. (, ,) 16. 17. 18 18. [ FAST Search] . John Michael Simpson, CTO, MDOT 19. LOB ERPHR CRM (TCO) 20. , , 21. ERPFinance Inventory CRM Operations??? Other Partners & Customers 22. - 45 80+ 23. 24. () 25. , ACLs FAST Smart Connectors + Security Access Module 26. http://www.devbusiness.ru/mkozloff/2011/02/02/-roi---/ 27. 33 28. ; (CRM, , .); . , http://www.cnews.ru/reviews/free/banks2010/int/vtb/ 34 34 29. eCommerce: / Cross sale / / , 30. FAST Search GRC ( ) 31. Call Center CRM - Business Intelligence Real Time Bank-end 32. , , 33. ,Governance, Risk management, ComplianceCIOLOB ERP HR CRM 34. , Governance, (152)Risk Management,Compliance (GRC) (know your client) - 35. , Governance, Risk management, Compliance 36. ?" 17,60% 44,10%29,80% 7,30% 0,80% 0,30% 60% , . Source: Accenture Innovation Survey, 2007-8 37. = 50% IP 38. FAST Search Server2010 for SharePoint, , . . Michelle Check, R&D Systems Leader, General Mills 39. - Reuters Dow Jones Citibank FAST Search 40. Reuters 2004 Reuters 2,5 , 440,000 18 . = 5.5 . 200 , 3 300 OTC. 8,000 , 23,000 , 200 . , , . FAST ESP- . 7 FAST 41. CitiDirect BEWhite labeling Citi (EBAM) Microsoft Citi + Microsoft SharePoint FASTCiti has opened a new global research,development, innovation and learningcentre in Dublin today. The new centre will workclosely with many leading technology companiesincluding Microsoft and Cisco. http://www.rte.ie/business/2009/0930/citi.html 42. Reuters, Factiva, Bloomberg, -,, , , 43. ROI , , , : , , , 44. DnB NOR . NOK 1200. 60% 300 .: The Bottom Line:: Timely Knowledge is Money . , FAST: , : ., : , : .DnB NOR Markets 54 45. . [ FAST]. 46. FAST 2500 . : , , .: 700,000 FAST: . 47. ( ) : , , .() , FAST. , .. 700,000 , .Diane Schueneman,Head of Infrastructure,Merrill Lynch 48. 7 400 . 150% , FAST .ROI 49. FAST Search : % 5959 50. http://technet.microsoft.com/ru-ru/enterprisesearch/ff727944.aspx 51. Time to Market 61 52. , (, , BI, ) KPIs 53. , 54. Barclaycard Barclays 10000 (3000) SharePoint Fast ESP 55. FAST Search, . . , , , - Sony Electronics 56. Largest financial services group in FinlandOko Bank is the largest financial services groupin Finland. With over 4 million customers, OKOare leading their market with innovative use oftechnology to achieve excellence in E-bankingand self-service.Challenge: Create uniformity in data infrastructures,processes and tools for superior dataaccess.Solution: Seamless integration of Intranet, Internet and CMS(Tridion) information Full search platform support through the BEA portalfor intranet and CMS content including automaticclassification & categorization to create taxonomies Results with FAST: Metatdata support for content providers : Superior presentation of unstructured content Content-dependent relevancy for different views , AD security adapter to the OKO Bank Infrastructure 67 57. Fidelity Investments $1 300 . 40 . : . .: Investment Advisor and Analyst (FIIS Results with FAST:) FAST for Internet. 70 : . 30,000 . : : 58. 59. , Governance, Risk Management, Compliance72 60. PCI DSS 152 ISO/IEC 27001:2005 .Sarbanes-BASEL IIOxley , 61. 3 21- 1000 1000 100 000 100 000 () 4 44 4, 3 33 2, 2 ,32 1 , 1, , , , 1 11 1, , 62. 63. !FAST - 1: 2: FAST , TrustAccess LOB ERP CRM ??? 64. FAST FAST : , + ID FAST 150 000 65. TrustAccess: (): Security Studio Endpoint ProtectionSecretNet (): : Trust Access +Security Studio Suite 66. METRO Group AGROI METRO Group Legal Archiving Policy - ( 147 AO). 150+ (SAP) FAST 25 67. 100000 1 1000 (, , ) (3). 68. (-, 58 ..) 1 1/3: / , 69. TrustAccess TrustAccess-S 2 4 2 2 1 1 1 ( 1 ( ) ): http://www.securitycode.ru/products/trustaccess/ 70. (SOX) ( ..) ()KPIs - 71. : (SharePoint), Enterprise Search (FAST)LOB ERPHR CRM 72. IMSharePoint ERP CRM 73. http://edrm.net/ 74. 75. . FAST Documentum, Lotus Notes, 100 StratifyROI 7 0.5 , 10 . Documentum 76. (, ) - () 77. (CRM, ERP, ) KPIs - 78. 1 2CRM 1 CRM 2 1 2 1 2 FAST EnterpriseSearch ( , ) (, ) ( ) 79. , ? 80. FAST Enterprise Search 1 1 2 2 3 81. ABU BUK UKA KAB ABL BLA LAN AN, N, , KKH KHA HAL ALI LID ID D HHU HUS USS SSE SEI EIN IN N OOC OCE CEA EAN AN N BBL BLV LVDABUKABLAN, KHALID HUSSEIN OCEAN BLVD 33062 POMPANO BEACHKAB ABL BLA LAN AN, N, , KKH KHA HAL ALI LID ID D HHU HUS USESEI EIN IN N OOC OCE CEA EAN AN N BBUL ULE LEV EVA VAR ARD KABLAN, KHALID HUSEIN OCEAN BULEVARD POMPANO BEACH FAST 82. 1. CRM 2. 3. 83. . , >3000 NOK (US$ 500).KOKRIMQueries Oracle Results, , Alerts FAST ESP, , Firewall Firewall : FAST ESP , - . 10TB . , FAST RDBMS Oracle, 3-5 . 84. : (CRM) ( ) , (ERP),compliance - 85. 50 ~2 : 1 500 . ~100 86. 87. () (, ) - 88. , Governance, Risk Management, Compliance 89. 1. - (bad customer experience).2. .3. .Customer Experience Is An International ChallengeDissatisfaction Varies Across Countries, As Do The Business ConsequencesForrester, November 15, 2010 90. 1. - (bad customer experience).2. - , .3. .4. .Poor Customer Experience Hurts The Bottom Line For Financial Services CompaniesCompared With Other Industries, The Frustration Is Higher And The Consequences GreaterForrester, October 22, 2010 91. 9 10 ( 1 10) ?? Poor Customer Experience Hurts The Bottom Line For Financial Services Companies Compared With Other Industries, The Frustration Is Higher And The Consequences Greater Forrester, October 22, 2010 92. 9 10 ( 1 10) Poor Customer Experience Hurts The Bottom Line For Financial Services Companies Compared With Other Industries, The Frustration Is Higher And The Consequences Greater Forrester, October 22, 2010 93. 117 94. We feel that the integration of FASTs software has enhanced the overall search experience on Dell.com Susan Sheskey VP, I/T Sales and Marketing Services, DellDELL -- FAST Search , 6% b2b, 1 TRV (TotalRevenue per Visit) - 27% 5,5 1 . TMV (Total Margin per Visit) ($40+) 5 ( ) 95. 3d l: . 96. 97. 98. Samsung.com 60 ., . Omnia, BlackJack FAST Samsung , FAST for Internet , , ROI . CTR 20% , -- Jang Woo-suk, Engineer, Samsung SDS 99. Poor Customer Experience Hurts The Bottom Line For Financial Services CompaniesCompared With Other Industries, The Frustration Is Higher And The Consequences GreaterForrester, October 22, 2010 100. 1. . -, , , .2. 3. Customer Experience Is An International ChallengeDissatisfaction Varies Across Countries, As Do The Business ConsequencesForrester, November 15, 2010 101. KPI BI Poor Customer Experience Hurts The Bottom Line For Financial Services CompaniesCompared With Other Industries, The Frustration Is Higher And The Consequences GreaterForrester, October 22, 2010 102. CTR (click-through rate) ()e-Commerce >> (> ) (averageorder value AOV) (% ) 130 103. ! 104. 105. 106. Cross Sales 107. Samsung.ru, Nordstrom.com, BestBuy.com 136

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