abhimanyu_singh_resume
TRANSCRIPT
ABHIMANYU SINGHNo# 13/2
10th A Cross, 16th MainBTM 2nd Stage, Bangalore
PIN- 560076 Contact no. +91 7676311347, 7839927293
Email ID- [email protected]
Career Objective
To possess a rewarding career in a progressive company with an environment, where in my initiative for personal and professional development will contribute to achieve the goals of the organization
Career AccomplishmentsI started my career with Citrix R&D. I am in networking field in this organization supporting NetScaler.My main work here is related to troubleshoot issues related to networking architecture and virtualization. In Parallel I have also gained knowledge of administering different versions of Windows Server. At the outset I can say that I have gained substantial amount of knowledge in layer 2 to layer 7 protocols.I also imbibed troubleshooting skills in Citrix Virtualization products such as XenApp & XenDesktop for their integration with NetScaler.Speaking more of virtualization, I got the chance here to learn deploying and setting up customer’s environment on different hypervisors as well such as Xenserver, HyperV and VMware.Having proficiency in the above skills, I got an opportunity to learn technologies like WAN optimization and WAN virtualization while working on Cloudbridge , where my role was to assist customers and help sales team in POCs to achieve their goals as well.
During my above tenure of more than 2 years, I have been handling customers from different GEO say APAC, EMEA and North America.
Educational Qualification B.Tech in Computer Science & Engineering, Invertis University, Bareilly. Batch(2009-2013) 12th (Intermediate), ATL School, Pratapgarh. (Year 2008). 10th (High School), John Milton Public School, Agra. (Year 2006).
Technologies Worked On DHCP Server, DNS, Active Directory Different authentication mechanisms such as Kerberos, LDAP(basic and digest), Client Certificate,
Negotiate and Radius SSL VPN and the key parameters involved in troubleshooting these using Wireshark and other network
tools. SYSLOG,SNMP and other reporting mechanism Load balancing of servers based on different load balancing algorithms such as round robin, least
connection, etc. HTTP features such as compression, caching, front end optimization of webpages, web proxy, browser
specific policies based on user-agents and analysis of different HTTP methods. Troubleshooting of different TCP related issues. NetScaler High Availability and Global Server Load Balancing. Application Firewall on NetScaler: Mitigation of cross site scripting, SQL injection, buffer overflow,
form field consistency, etc.
Basic knowledge of routing protocols OSPF, EIGRP, RIP and RIP V2 on Cisco routers
HSRP, VRRP, GLBP, STP, RSTP, PVST on Cisco switch. Configuration of WAN protocols: PPP, HDLC and Frame Relay on Cisco switches Configuration of standard and extended access control lists on both Cisco routers and on NetScaler.
Key Responsibilities To provide Level 2 support for NetScaler, NetScaler Gateway, WAN Virtualization, Command Center,
NetScaler SDX (Using base XenServer hypervisor) , Reporting products like Insight Center. Interact with Customer technical engineers to ensure that the requirements are understood and deliver
the solution up to the customer satisfaction. Assisting the customer on live priority issues on the network configurations, packet-level analysis and
diagnostic work. Reproduce, verify and test in LAB environments and work towards the solution after thorough
understanding of the customer’s requirement and problem observed in the customer’s service provider or enterprise network environment.
Assist customer in their maintenance window with activities like NetScaler upgrade, Hypervisor upgrades, configurations, hardware replacement etc.
Gain access to customer network and remotely help customer to troubleshoot live critical network issues.
Recreate customer reported issues in lab, analyze & if required file a bug accordingly and later co-ordinate with Engineering for resolution of it in upcoming NetScaler releases. Then to test the fix provided by engineering in lab & provide the tested solution to customer.
Maintain a healthy relation with Customer and ensure the high targeted CSAT ratings. Write Knowledge Base, internal docs on various NetScaler related implementations.
Awards & Honour Got a Kudos awards in Q4 2014 and Q3 2015 and got a Performance awards in Q2 2015
Certifications Pursued Citrix Certified Administrator of Netscaler 9.3, 10.1 and Netscaler Gateway Citrix Certified Associate –Implementation of NetScaler Gateway with XenApp and XenDesktop
Personal Details Date of Birth : 15/11/1990 Permanent Address : 84, Jail Road Achalpur Poorvi Sahodarpur Pratapgarh(U.P)-230001 Email Address : [email protected] Contact No. : +91 7676311347, 7839927293
DeclarationI hereby declare that the information stated above is true to the best of my knowledge.
ABHIMANYU SINGH