bringing a culture of wellbeing to nonprofit workplaces

How to Raise More Money without Burning Out

Beth Kanter, Master Trainer, Speaker, Author

@kanterwww.bethkanter.org

Beth Kanter: Master Trainer, Speaker, Author and Nonprofit Thought Leader

• Nonprofit Professionals• Understanding Burnout and Self-‐Care• Creating A Self-‐Care Plan• Avoiding Collaboration Overload

• Nonprofit Organizations• Leadership and Employee Engagement• Culture Change• Nonprofit Case Studies

What I’m going to talk about …..

Beth

399

Beth’s Story: Why A Book on Self-‐Care

Healthy Range

>150

Test Results

Too Much of This …

Too Much of That

A Little Bit of That

Way Too Much of This ….

Working nights and weekendsSleep deprivationNo vacation or down time

Test Results

150

Where do you find the time in your

work day?

Allen Kwabena FrompongBlack Lives MatterNYC

Happy Healthy Nonprofit Book

http://bit.ly/happyhealthynpbook

We-‐Care

Self-‐Care

Burnout is a state of emotional, mental, and physical exhaustion that occurs when we feel overwhelmed by too many demands, too few resources, and too little recovery time.

The Symptoms of Burnout

Emotional Exhaustion Cynicism DetachmentFatigue Loss of enjoymentInsomnia

PessimismForgetfulnessImpaired concentration IsolationDetachmentIncreased illnessLoss of appetite Lack of Accomplishment

Anxiety ApathyHopelessnessDepression Increased irritabilityAnger Lack of productivity Poor performance

And burnout is sneaky!

The 4 Stages of Nonprofit Burnout

Passion Driven

Passion Waning

Passion Challenged

Passion Depleted

Take Assessment: http://bit.ly/np-‐burnout

What is your stress trigger? How do you react?

What’s Your Personal Craziness Index?

Self-‐Care: Many Ways To Put On Oxygen Mask

Self-‐Care is about revitalization. It includes any deliberate and consistent habits you create to enhance your overall well being.

Tip: Protect Your Sleep

Sitting Is New Smoking

Beverly Trayner-‐Wenger

List of Standing Desk Resourceshttp://bethkanter.wikispaces.com/walk

Stand Up At Work

Tip: Walk More

We have no downtime52% of smartphone owners check their phonesa few times an hour or more.

Behavior Addiction

Tip: Unplug regularly & often

TIP: Schedule Quiet Time

Tip: Take Real Vacations

• What is one self-‐care habit you want to build into your work/life starting this week?

Mindful Moment

From Self-Care to WE-Care

● Culture ● Employee Engagement● Programs and Activities● Nudges and Cues● Policies, Strategy

Changing An Organizational Culture That Eats French Fries for Breakfast

Organizational leaders model self-‐care and don’t ridicule it, ignore it, or give lip service

When employees are engaged in creating a culture of we-‐care or else there will be either a steak and scotch rebellion or frequent self-‐care abusers

Not a quick fix with tactics or activities, requires patience

Avoid Quick Fixes

Wellbeing Is Embedded in the Culture

Crisis Response Network:Listen and Engage Employees to Shift the Culture

1: FunctioningDo people have what they need to do their job?

2: FeelingsDo people feel appreciated and respected?

3: FriendshipDo people feel connected to one another?

4: ForwardDo people feel like they have opportunities for growth?

5: FulfillmentDo people feel like they are inspired and working towards a higher purpose?

Laura Putnam – 5 F’s Framework

United Way in South Dakota: Moving Together

• Twice daily all staff walk or movement

• Started with listening and engaging with employees

• Wellness coaching and experiment 10 years ago

• Now part of culture

Hazon: Leverage Staff Champions

Wednesday Afternoon Weekly Walk-‐After lunch for 20 minutes to energize and build community

Building A Movement Inside Your Organization

This is bunch of woo woo

What’s the ROI of Happy and Healthy?

Your Executive Director

Communal Meals: Crockpot Mondays

• Fewer absences and sick days• Lower healthcare costs• Higher employee work satisfaction and

retention • Ability to attract top talent when recruiting for

jobs• Higher productivity• Greater ability to handle stressful situations• Ability to meet and exceed milestones• Motivated, resilient workers• Better brand ambassadors• Responsive and engaged staff

Return on Investment

Get Started Now!

• Be open about self-care.• Staff meeting to do

assessments and create self-care plans

• Accountability buddies• Make small changes and

offer reward/praise• Does not have to cost a

lot of money

The Happy Healthy Nonprofithttp://bit.ly/happyhealthynpbook

• Does your organization’s culture amplify stress or nurture well-‐being? How can you do more of the latter?

Mindful Moment

Summary• Self-‐care is not just about kale smoothies and massages, it is part of doing the work• Bringing well being into the workplace is all about culture change• A culture of well being requires leadership and employee engagement• Quick fixes don’t work• Benefits include recruiting top talent, retention, reduced health costs, and more• Start practicing self-‐care and start the discussion in your workplace

Technology Wellness in the Nonprofit Workplace

Collaborative Tech Overload

● Burnout from too many e-‐mails, meetings, and collaborative tech tools that limits our ability to get stuff done

● More connectivity externally and more collaboration internally is positive, but can lead to being “overwhelmed”

● Research shows that today’s office worker spends 90% of their time engaged in tasks with other people.

Research Source: Rob Cross, Adam Grant

● 15% of organization time is spent in meetings

● Four hours a week for status update meetings

● There are an estimated 11 millions a day in America

● US businesses waste more than $37 billion year in unproductive meetings

Source: NY Times, “Meeting is Murder”2/28/16Fuze Infographic on Meetings

Is this familiar?

• Long work week• Come home to realize you didn’t get stuff done

• You start doing solo work in evenings and weekends

• You don’t do it because you are too exhausted

Take the Assessment

Planning People

Priorities Present

Solution: The Four P’s

Planning People

Priorities Present

Planning: Structure and RitualsAssessment

1. Our team has a clear sense of what’s ahead each month2. We stick to deadlines and commitments and rarely let things fall through the cracks3. My team or organization has a clear policy about sending after hours emails4. My team uses cloud software for collaboration and has a well mapped out workflow

and training for all users0-‐8

What’s your score? 0=No, 1=Sometimes 2=YesAdd it up your answers

Tips to Improve Planning

● Make Solo Time Part of Your Team Culture● Use Look-‐Ahead Rituals

Tips to Improve Planning

● Clearly Define Workflow for Online Collaboration Platforms and Training

● Adopt Formal Practices Around Team Emails

People: How You Relate To OthersAssessment

1. I am comfortable saying no, negotiating requests, and making requests of others.2. I stay away from gossip, office politics, and drama3. Our team communicates precisely via email and online collaboration tools4. Our team has an effective approach to integrating remote and on-‐site staff for

meetings and collaboration


0-‐8

Tips to Improve

● Set a Statute of Limitations on People Frustrations● Say NO, But Enforce Boundaries With Grace

Tips to Improve People

● Write emails that are precise● Create a remote working charter for your team

Subjects w/Keywords [ACTION] [SIGN][DECISION] [CORD][INFO]Bottom Line Up Front (BLUF)Fewer WordsLink to Attachments

Priorities: How You Spend Your Time

1. We spend time working on key priorities and goals that move the needle for our organization, our team, or my own performance and growth.

2. I complete tasks even when I don’t want to do them.3. My organization or team has clear rationales for how we use our time4. I understand and accept the trade-‐offs that I make when choosing how to spend my

time.


0-‐8

Tips to Improve

● Do A Trend-‐Line View Reflection with Your Team● Rethink Status Updates Meetings

Tips to Improve

● Don’t schedule hour meetings by default

Being Present: How You Focus and Pay Attention

1. Our team schedules work according energy levels2. Our team is focused and engaged in meetings and not multi-‐tasking3. We have distraction free environment and time needed to complete the things that

require focus or strategic thinking.4. When I have free time, I know how to use it productively or restoratively.


0-‐8

Tips to Improve

● Team wide analysis of most productive times during day● Have explicit team or organization policy about white space or

maker time

Tips to Improve

● Device free zones in your workplace● Meeting policy about use of devices to avoid “technoference”

Thank you!

www.bethkanter.org

The Happy Healthy Nonprofithttp://bit.ly/happyhealthynpbook

bringing a culture of wellbeing to nonprofit workplaces

Government & Nonprofit