Shawn J. McKenzie (210) 540-3823 shawn.mckenzie210@yahoo.com

Shawn J. McKenzie1116 Albany Drive Fort Worth, Texas 76131 (210) 540-3823 shawn.mckenzie210@yahoo.com

Security Clearance Status: Cleared

Professional Summary

Solid technical professional with over 10 years’ experience in leadership and radio communication repair seeking to add value to an organization. Reputation for utilizing innovative approaches while maintaining efficiency in problem solving; while also leading cross-functional teams in a fast paced environment. Strong communication and analytical skills, positive end result driven, detail orientated and able to work under stressful conditions and within allotted times to meet deadlines.

Professional Skills

Leadership: Supervisory Installation of Fiber Optics Cables / CAT5 Blueprints & Schematics Reports Management Quality Assurance/Control Research & Tracking Install Software/ Hardware SharePoint

Customer Service Focused Internet Protocol Help Desk Troubleshooting Policy & Procedures Employee Evaluations Fault Isolation System Imaging Remote Access Microsoft Exchange Admin

Router Networking WAN (Wireless Access Network) Testing, Diagnostic & Inspections Inventory Control Process Improvements Network Protocols Knowledge of Python Software Windows XP, 7, 8.1 & 10 Knowledge of Dell Computers Active Directory

Professional Work Experience

MKS2 (Sub-contracted to the Dept. of Veteran Affairs, Arlington, Texas 04/2016 to 01/2017 Security Analyst (Tier II) Conducts audits of Dept. of Veteran Affairs (VA) computers for security weaknesses. Uses government verified remote desktop software to manually push patches of security vulnerabilities that are discovered by Team Lead. Operates software to digitally push Microsoft Knowledge Based (KB) article patches to over 400+ machines at once. Verifies the installation of all security patches from list of machines as directed by Team Lead. Uses Desktop Baseline Assessment Tool to install VA verified software on systems to bring them to baseline. Troubleshoots failed update/ patch installations by using Microsoft TechNet to come up with fixes and solutions to installation problems. Leads audits on individual systems using VA specified Tool Kit software to ensure all systems are within the Dept. of Veteran Affairs standards. Conducts extensive research to find a verified solution if Microsoft Knowledge Based article patches cannot be applied to a set of machines. Created process documentation to help fellow team members in their troubleshooting efforts.

MS Energy Services, Fort Worth, Texas 04/2014 to 11/2015Computer Technician/ IT Specialist Setup and installed Samsung VOIP phones in an office environment.  Installed over 300 ft. of new CAT5 cable for new office building start up.  Inspects laptops for physical damage from field use. 

Shawn J. McKenzie (210) 540-3823 shawn.mckenzie210@yahoo.com

Installed Windows 7 operating system (OS) on over 200 Dell Laptops (currently upgrading to Windows 10).  Used Sys Prep to preconfigure out-of-box experience on HDDs. Set-up and installed office printers using the latest Windows drivers and troubleshooting techniques. Used BOMGAR Representative Console to remote into customer computers to help troubleshoot and resolve issues. Uses Fresh Desk trouble ticketing system to track and solve IT related issues.  Uses Exchange Management Console to create and delete emails and distribution groups.  Uses Wasp Barcode Technology to track and manage all computers within the organization.  Navigates through Active Directory (AD) to add/ remove users from the Domain server. Converts Windows 7 laptops to Windows 10 using Windows installation software

CTDI, Flower Mound, Texas 02/2014 to 03/2014Section Head Monitored daily repair of electronic circuit boards of over 8 technicians. Created spreadsheets using Microsoft Excel for the purpose of tracking daily production and yield of each individual personnel. Tracked inbound and outbound products using enterprise systems such as ETOS to determine daily priorities. Reviewed customer needs and ensured that all technicians understood the daily objective. Established a tracking system to monitor defective inventory that has moved onto the production/ repair floor. Tracked sections parts and balanced them off of production / loss report

Flextronics, Fort Worth, Texas 09/2013 to 02/2014Production Team Lead Supervised the production and assembly of cell phones and electronic components, and ensure that 18 direct labor contractors adhere to all policies set forth by the client. Conducted quality inspections to ensure accurate assembly of product and all lines are within 5S standards. Prepares shipping labels and checks for product accuracy according to FedEx standards. Ensured all direct labor personnel adhered to the Electronic Work Instructions that the company established Responsible for the daily output quality and the overall quality of the products.

Senior Radio Communications Security Repairer U.S. Army, Fort Hood, Texas Feb 2012- Oct 2013 Properly instructed and trained 5 subordinate soldiers that came from Advanced Individual Training (AIT) on how to perform their military occupational specialty within the Electronic Equipment Maintenance Shop. Used a working knowledge of Excel spreadsheets to keep accountability of shop stock and inventory for the Radio Communications section. Supervised and mentored over 10 soldiers within the Communications and Electronics section. Concluded final inspections on all equipment and ensured they were in compliance with Quality Assurance/ Control, and operating procedure standards. Wrote over 50 performance/ event-oriented counseling’s for 8 subordinate soldiers.

Radio Communications Security Repairer U.S. Army, Fort Detrick, Maryland Feb 2011- Feb 2012 Properly built and tested Fiber Optic cables using Corning Crimp and Hot Melt methods in accordance to 3M standards. Trained 3 subordinates in the use and utilization of the Standard Army Maintenance System (SAMS-1E). Assisted in establishing the Non-classified Internet Protocol (IP) Router Network (NIPRNET) LAN and upgraded the connectivity of the Supply Security System for Logistics Department (S-4) operations. Terminated, tested, and secured 24 lines of fiber optic cable in excess of 24,000 feet.

Senior Radio Communications Security Repairer U.S. Army, Fort Drum, New York Jun 2010- Jan 2011 Ensured the proper accountability of all Communications and Electronics Sections equipment was thoroughly inventoried during Left behind Equipment (LBE) draw. Adjusted, aligned, and replaced defective components and boards. Performed bench equipment tests to verify operability of repaired equipment and used computer automated diagnostic tests to isolate faults within equipment.

Shawn J. McKenzie (210) 540-3823 shawn.mckenzie210@yahoo.com

Assisted in establishing a standard operating procedure for Production Control, Quality Assurance/ Control, and shop operations within the Communications and Electronics shop.

Senior Radio Communications Security Repairer U.S. Army, Joint Base Balad, Iraq Jul 2009- May 2010 Inspected and determined the serviceability and proper disposal procedures of over 1,000 pieces of COMSEC equipment for 4 battalions in support of Operation Clean Sweep, during Operation Iraqi Freedom 09-10.Utilized leadership abilities to supervise and mentor 8 subordinate soldiers of the Clean Sweep Team (Mobile) who were given the responsibility to inspect and determine the serviceability of COMSEC equipment for supported units with the theater of operations. Processed and redistributed over 230 pieces of communications and electronics equipment.

Senior Radio Communications Security Repairer U.S. Army, Fort Drum, New York Dec 2008- Jul 2009 Supervised the operation and proper use of Test, Measurement, and Diagnostic Equipment (TMDE). Ensured all equipment was within QA/QC standards before returning to customer. Controlled and accounted for Communication Security/ Controlled Cryptographic Items within the repair facility. Performed daily / quarterly inventories on all essential and non-essential equipment. Used spreadsheets to keep proper accountability on all shop and bench stock parts. Logged all maintenance activity in accordance with The Army Maintenance Management System. Instructed over 100 personnel on the proper use of Single Channel Ground Airborne Radio Systems (SINCGARS), AN/CYZ-10 Data Transfer Device, and other related equipment before their units deployed in support of Operation Iraqi / Enduring Freedom.

Training Non-Commissioned Officer U.S. Army, Fort Polk, Louisiana May 2008- Oct 2008 Planned and resourced all unit level training events. Developed and implemented a Physical Fitness program for overweight and Army Physical Fitness Test failures, and ensured that the soldiers were actively involved in the program daily. Ensured 100 % of the company qualified on assigned weapons, and all personnel received Combat Lifesaver Certification.

Detainee Operations Specialist U.S. Army, Camp Bucca, Iraq Feb 2007-May 2008 Monitored the perimeter of five compounds for passive and active intelligence. Demonstrated agility by continuously altering the environment, by providing security on Detainee Operations while moving between 3 different compounds and transferring over 4,000 detainees inside the military’s largest Theater Internment Facility. Searched over 10,000 detainee’s ensuring that they didn’t bring any contraband into the compound. Intercepted two unauthorized mailings between compounds, which potentially saved the life of a detainee and provided unlimited intelligence to higher commands for use in the war on terrorism. Conducted over 170 Pre Combat Checks/ Inspections prior to shift change; ensuring that all 16 subordinate soldiers were in the right Protective Posture Equipment at all times. Trained in the usage of Biometrics Automated Toolset System. Radio Communication Security Repairer U.S. Army, Camp Castle, Korea Jan 2006-Jan 2007 Served as Section Chief for the Communications and Electronics Section as a junior enlisted soldier. Trained and mentored 3 soldiers on proper handling procedures of Chemical Agent Monitors and other hazardous materials. Implemented standard operating procedures to help work production flow more fluidly within the communications and electronic shop. Maintained 100% accountability of the sections test maintenance and diagnostic equipment, tools, and vehicles worth $573,574.00 resulting in zero losses. Supported 5 different Brigade elements while reporting over 150 jobs with a 2 to 3 week turn around rate.

Shawn J. McKenzie (210) 540-3823 shawn.mckenzie210@yahoo.com

Education & Certification

Trident University International, Cypress, California Graduate (03/06/16)Bachelor of Science in Information Technology Management (Information Security)

Basic Electronics Course - certificateBasic Electronics Course II - certificateRadio Communications Security Repairer Course - certificateWarrior Leaders Course (Noncommissioned Officer) - certificateTechnical Transportation of Hazardous Material - certificateAdvanced Individual Training (Radio Communications Security Repairer) – certificateForce XXI Battle Command Brigade and Below (FBCB2) Operators Course, 2012Oleoresin Capsicum (OC) Level I certification, 2007

Security Clearance: Previously held TS w/ SCI access (inactive since 22 October 2015)Additional Knowledge: Uses multi-meters, oscilloscopes, waveform generators, and spectrum analyzers to troubleshoot and repair radio communications systems equipment and subassemblies. Willing to relocate for position if necessary.