meeting the needs of a rapidly changing workforce: the learning organization of the 21st century
DESCRIPTION
Automation will change the nature of jobs and the training needs of our workforce will change along with them. Technology hasn't just defined how we consume information, it's changing how we learn. It's time to rethink learning at your company starting with re-examining how learning can happen with new attitudes, tools, & technologies..TRANSCRIPT
Building the Learning Organization of Tomorrow
Workplace that meets the needs of today’s fast changing market
Informal Learning
Accessible Resources
Just in Time Learning
Mentoring & Peer Support
Development Plans
Real time feedback
Culture of “Know How”
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Learner Generated Content
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The robots (and automation) are coming…
Good news is they can’t replace:• Decision making requiring
emotional intelligence or empathy
• Work that requires creativity and ability to think on the fly
“For workers to win the race… they will
have to acquire creative & social
skills.”
31995 2003 2007 2015 > 2015
Let’s do a little time travel….
Former limitations of digital & mobile are disappearing
How has technology changed how we take in information & share it with others?
4Evolve, adapt, change…
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The simple equation
Learning Culture
Learning Environment
Lifelong Learners
Workplace &
Employees Needed Today
Can handle rapid change
Proactively able to handle a quickly changing market
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The simple equation
Learning culture
Learning environment
Lifelong learners
Workplace &
Employees Needed Today
Can handle rapid change
Proactively able to handle a quickly changing market
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What can we do to build a rich learning culture?
Leaders from the top model lifelong learning and providing and accepting real-time feedback
Support informal work integrated learning
Make job roles clear and organizational structure transparent so people will know whom to turn to for process, info, knowledge
Facilitate better learning interactions
Help staff identify buddies or mentors
Reinforce message that everyone is both a potential teacher & student (managers & peers alike)
Learning CultureIs NOW!
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Learning Paradigm Shift: Informal Learning
I’m informal learningI’m formal training
Materials based
Location based
Static online courses
Learner driven
Easy access to resources
Hands on
On the job
Includes situations where the process, location, purpose and content are all determined by the learner and may not even be aware that instruction has occurred
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Learning Spectrum
Certification programs
Credit classes, F2F, web-based
Mentoring & coaching programs. Planned on-the-job training
Training curriculum self selected
Self-initiated experiences using resources available
Situational learning from new assignments & experiences
Unanticipated experiences & encounters that result in incidental learning
Formal Informal
From Stern & Sommerlad Research
50-90% of learning in the workplace happens here
But this learning cannot happen without some formal elements in place.
If you’re looking for examples between the formal & informal:
Make content & tools easer & faster to access for on the spot learning/mentoring!
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The simple equation
Learning culture
Learning environment
Lifelong learners
Workplace &
Employees Needed Today
Can handle rapid change
Proactively able to handle a quickly changing market
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Learning Technologies for a Robust Learning Organization
Typical Technologies
Electronic docs (.pdf, doc.)
Document repositories
Podcasts
Databases
Online courses
Images
Simulations
Videos
Collaborative Technologies
Blogs
Wikis (Online Collaboration)
Virtual Classrooms/Meeting Space
Discussion boards (searchable)
User Generated Video/Audio
User Generated Screen Capture
Social networking
Social Bookmarking
Are you encouraging your people to use these technologies?
Don’t forget… we need an intranet with Search Engine Optimization
that blows away our expectations & robust content management
capabilitiesMobile Enabled!
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The simple equation
Learning culture
Learning environment
Lifelong learners
Workplace &
Employees Needed Today
Can handle rapid change
Proactively able to handle a quickly changing market
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Lame!
My desk smells funny
This environment was NOT built to grow as many lifelong learners as possible
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Things we need to be
the best lifelong learners
Permission
A plan (IDP)
Environment Mentoring
Support
Online & in person that allows us to search for answers & ask questions of our peers & leaders
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Jane as a lifelong learner
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Evaluating our learning culture & environment - questions
– Is it okay to ask questions?– Is it easy to get the information I need to do my
job?– Am I given support to learn procedures and skills
needed to do my job?– Am I pointed to others who can help me
understand the environment & job better?– Do I have an open space for collaboration of
ideas?– Am I given permission to share these ideas?
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Help employees develop independent research skills
Foster collaborative working skills & the
proliferation of ideas
Be prepared to assume new learner/mentor roles
Give employees the connective technology
they need
Encourage & nurture lifelong
learning attitudes
Our Learning Organization
The road we travel
Make content & tools for learning easily accessible.Stop making it too hard to
find!!!!
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Share more with me & connect
• @nlkilkenny on Twitter– https://twitter.com/nlkilkenny
• Blog: Design for Learning– http://nkilkenny.wordpress.com/