resume_thu pham_1.2016_2
TRANSCRIPT
Thu Pham [email protected]
Orange, CA www.linkedin.com/in/thupham02 714-336-9009
SUMMARY
Conscientious and resourceful Administrative Professional with proven track record of success at a Fortune 500 company supporting various business departments including, Human Resources/Learning & Development, Retail Sales Operations, IT-EUS, and Customer Service Operations. Excellent oral and written communication skills with proven project management and team lead experience.
Meeting Planning and Coordination
Recruiting Travel Arrangement Procurement Effective Negotiator
Document Design Document Control Training & Mentoring PeopleSoft, Microsoft
Office Suite, Adobe Professional, and Visio
Strong Interpersonal Relationship and Customer Resolution Skills
Prioritizing Workload Skills
PROFESSIONAL EXPERIENCE
VERIZON WIRELESS, Irvine, CA 2008 – 2015 Executive Assistant – Exec Suppt. to Learning & Development Director
Provided administrative and project management support, day to day support of business leaders’ calendars’, travel plans, and meeting arrangements. Managed all office needs prioritizing and addressing escalated items accordingly. Analyzed and maintained data as directed for reports, presentations, and ad hoc projects.
Reconciled and managed all department expenses, resulting in on target budget spend and avoiding unnecessary spend/errors.
Coordinated conferences and meetings for team ranging from 10-400 and demonstrated effective project management roles and responsibilities, i.e., invitation process/planning/budgeting/hotel arrangements/catering/logistics. Consistently on budget.
Created and maintained concession accounts tracking spreadsheet, resulting in the deactivation clean-up of over 5,000 unknown or ineligible users’, with cost saving of several hundred thousands of dollars.
Implemented a process of scanning docs to email internal/external clients, leading to hundreds of dollars of annual cost savings in shipping charges.
Researched and set-up shared sites for document sharing and collaborations, increasing team productivity.
Assisted HR recruiting team with overflow workload to meet deadline, achieving teamwork and career enrichment experiences.
VERIZON WIRELESS, Irvine, CA 2006 – 2008 Coordinator-Administrative, Retail Sales/Sales Operations
Coordinated Retail New Hire and Retail Management 101 Training classes, including monthly coordination of training classes, scheduling, preparing agenda, preparing training docs, arranging reservations of lodging, and reconciling hotel charges.
Planned and coordinated annual high performers Winners Circle recognition and kick-off events for the SoCal sales team.
Supported new retail stores openings with timely ordering and supplying of all store/office supplies, employee badges, and miscellaneous items; created and maintained retail store location information and updating retail store hours.
Thu Pham [email protected]
714-336-9009 www.linkedin.com/in/thupham02
ADDITIONAL RELEVANT EXPERIENCE
VERIZON WIRELESS, Irvine, CA Coordinator-Administrative, IT-EUS
Collaborated closely with other administrative staff to ensure efficient best practices and effectively prioritized and managed escalated items.
Organized and coordinated the operation of the office, overseeing and managing the provisioning of supplies, equipment and services. Managed fleet vehicles and assignments.
AIRTOUCH CELLULAR/VERIZON WIRELESS, Irvine, CA Quality Assurance Coord/Coord-Lead Customer Service
Monitored performance of Customer Service Representatives and provided prompt feedback; facilitated calibration and training sessions and assisted with data gatherings and reports.
Worked closely with supervisors/managers regarding call center metrics and customer scorecard; supported and facilitated the development of others knowledge and skills, resulted in higher net performance scores.
Mentored Customer Service Representatives to high performance leading to career growth.
AIRTOUCH CELLULAR, Irvine, CA Customer Service Representative
Built customer loyalty by providing prompt resolution of customers concerns, billing inquiries, and customer service and support; assisted customers with over the phone programming and troubleshooting overflows.
Received numerous customer compliments for first call resolution. Contributed to the Prism to Vision billing system conversion project; identified several hundred
thousands of fraud accounts resulting in millions of dollars in cost savings.
CENTENNIAL THRIFT & LOAN, Fountain Valley, CA CSR/Loan Processor
Built Processed and analyzed loan applications; established and maintained new accounts; prepared, organized, and maintained insurance policies on accounts.
Accomplished efficiency and accuracy of loan processing, resulting in quick 24-hour turnaround time of responses.
Reconciled accounts payable and receivables and data input with 100% accuracy.
EDUCATION
California State University – Fullerton Bachelor of Arts – Psychology
PROFESSIONAL DEVELOPMENT
Career enrichment - HR in Recruiter role. Emotional Intelligence Training. Utilized webinars and in-house training of Microsoft Office Suites for continuous education.