6772 S High St., Centennial, CO 80122 | (850) 603-9319 | samuelroysmith@gmail.comSAMUEL ROY SMITH

EXCELLENCE | INTEGRITY | TRUST Result-driven professional with proven success in customer service, management, and leadership Excellent negotiation, interpersonal, and communication skills Strong analytical, planning, and administrative acumen, coupled with a keen eye on enhancement Able to sustain subordination and follow established policies and procedures Demonstrated tenacious attitude and an unyielding drive to achieve and exceed assigned goals Easily built collaborative relations with key decision makers and personnel across all levels Quick learner; maintain sound judgment, tact, and professionalism in a fast paced setting Hold valid Merchant Guard Cards for Denver (both armed & un-armed)

LEADERSHIP EXPERIENCEGENERAL MANAGER/MANAGERBabes Show Club 2012 - 2013Shooters Country Club 2000 - 2006

Managed multiple concurrent events, steering the performance and allocating job tasks among 100 employees

Enforced strict compliance with security policies and safety requirements, as well as applicable legal and federal regulations

Performed all decision making related to staff recruitment, inventory, payroll, budget control, and loss prevention; instituted customer service standards and worked to ensure proper execution at all times; fostered a client-centered environment to maximize satisfaction and raise retention

Resourcefully cooperated with executive leadership to develop and integrate innovative marketing campaigns and advertising initiatives

Streamlined and expedited the resolution of client issues; managed top liquor and admission sales

MILITARY SERVICEU.S. Marine Corps 1982-1987

Polished leadership skills within a fast-paced, high-pressure setting; recognized for strong sense of personal integrity and good work ethics; deployed superb multitasking skills to accomplish assigned tasks on time

Made quick educated decisions in stressful situations Followed and enforced adherence to all security procedures, performance requirements, and

protective measures as they related to the assigned scope of accountability Served as an 0351 Anti-tank Assault man; Honorably Discharged

OTHER EXPERIENCETEAM MEMBERWhole Foods Market Grocery, Colorado Blvd., Glendale, CO 2013 - 2015

Received multiple Customer Service Awards: April 2014 Customer Service of the Month Award and Perfect Secret Shopper Report

Assisted grocery team leadership with new team members training; recognized for exceptional ability to motivate and coach

ADDITIONAL EMPLOYMENTLEAD DJBabes Show Club/Coconuts Comedy Club | 1993 – 2000/2006 – 2012/2015 – Present

STANDUP COMEDIANUnited States & Canada | 1986 – 1993

EDUCATIONBroward Community College & Florida International University, General Classes