tuyendungns

8/14/2019 tuyendungNS

1/87

K NNG TUYN DNG NHN S


2/87

Khi nim Tuyn dng nhn s1. Khi nim

l qu trnh tm kim vla chn nhn s

tha mn nhu cu s dngca doanh nghip

v b sung lc lng lao ngcn thit

nhm thc hin mc tiu cadoanh nghip.


3/87

Khi nim

Tuyn dng nhn s gm hai khu: Tm kim nhn s v La chn nhns

Nhu cu s dng lao ng v b sunglclng lao ng cn thit c v s lng vcht lng lao ng

Tuyn dng nhn s l mt qu trnh

phc tp Tuyn dng nhn s c thc hin tt

ccc v tr trong doanh nghip

Tuyn dng nhn s phi c s thamgia ca cc b phn c nhu cu tuyn


4/87

dng, b phn ql nhn s v nh QTcp cao (nu l v tr quan trng).

TDNS l trch nhim ca tt c cc nhQT trong DN


5/87

ngun tuyn dng nhn s

1. Ngun bn trong doanh nghipL nhng lao ng ang lm victrong DN nhng li c nhu cu v c khnng thuyn chuyn m nhnmt cng vic khc

2. Ngu n bn ngoi doanh nghipL nhng lao ng ngoi doanh nghipc kh nng p ng yu cu ca v tr cn tuyn


6/87

NGUN BN TRONG u im: Sdng c hqu

hn ngun lc NShin c To c hi thng tin

choNS

To ra s thi ua tchcc

NS c kh nnghi nhp nhanh, clng trung thnh

Cph tuyn dngthp

Nhc im: Hn ch v s lng v

cht lng ng vin Gy xo trn vmt t chc

Gy hin tng xcng, gim tnh sngto

Hnh thnh nhmNS khng thnhcng, chn nn,biquan c hnhng tiu cc.


7/87

CC NGUN TUYN DNG BNNGOI

H thng cc c s o to Gii thiu ca ngi quen Cc cng ty,trung tm gii thiuvic lm

Ngi lao ng t np n

Th trng lao ng Nhn vin c ca cng ty


8/87

NGUN BN NGOI DOANH NGHIP

u im: Ngun ng vin

phong ph, a

dng Mi trng lm vic

mi m Ngi lao ng thun

nht hn, ngi s

dng lao ng ciu kin hunluyn t u

Ngi lao ng mic nhiu ng clm vic

Hn ch: Ngi lao ng cha

quen vi mi trng

lm vic mi Chi ph tuyn dng

cao hn Mt nhiu thi gian


9/87

Nhng hn ch v tch ccca

tuyn d ng n gc vin ni bsovi ng c vin bnngoi.
http://www.themegallery.com/http://www.themegallery.com/


10/87

9

Hnch

S n nang cng trong mt nh C ngi cho rng n lt mnh Cnh tranh khng lnh mnh Kh thu xp nhn lc cho b phn

cho chuyn


11/87


12/87

QUY TRNHtuyn dng nhn s trong DN

nh danh cng vic cn tuyn dng

Thng bo tuyn dng

Thu nhn v x l h s

T chc thi tuyn

nh gi ng vin

Quyt nh Tuyn dng

HI NHP NHN VIN MI


13/87

NH DANH CNG VIC CN TUYNDNG

Xc nh nhu cu nhn s v:S lngCht lngC cu

Xc nh nhu cu nhn s tuyndng:

Cng vic cn tuyn dng l lu di haythi v

i hi kin thc chuyn mn ntn?Ngi L c chc trch, nhim v g?Mi quan h vi cc v tr khc trong

doanh nghipCc tiu chun, yu cu cng vic


14/87

Thng bo tuyn dng

Ni dung: Xc nh ch cn thng tin (da vo ngun nh

tuyn) Trin khai thng bo tuyn dng: c thc hin vicc hnh thc

Trn cc phng tin thng tin i chng Ti tr s doanh nghip Cc trng o to chuyn ngnh Kt hp vi cc trung tm t vn, gii thiu vic

lm Trn mng Internet

ngha: Gip vic la chn nhn s thun li


15/87

Thu nhn v x l h s

Mc ch: Kim tra s ph hp v tiu chun ca

ccCV tham gia tuyn dng Loi b V khng ph hp, gim bt CFcho doanh nghip v CV


16/87

Thu nhn v x l h s

Ni dung: Nhn h s v ghi vo s xin vic, h s gm c:

n xin tuyn dng Bn khai l lch c xc nhn ca UBND a phng Giy chng nhn sc khe do c quan yt c thm

quyn cp Cc chng ch, vn bng tt nghip

Phn loi chi tit h s: c tin hnh theo tng v tr

tuyn dng, doanh nghip hnh thnh nhng b muh so thng nht ring cho tng loi CV: Nhn vin bn hng Nhn vin hnh chnh Nh qun tr


17/87

Thu nhn v x l h s

Ni du n g : Nghin cu v x l h s:

Nghin cu l lch, h s c nhn So snh vi bn tiu chun cng vic

nh gi tnh trung thc ca cc loi giy t Pht hin nhng im khng r rng, khng

nht qun;nhng du hiu c bit

Xy dng bo co phn tch v nh giCV da trn kqu nghin cu h s

Quyt nh danh sch CV tham gia thi tuyn


18/87

T chc thi tuyn

Mc ch: La chn nhn s tt nht cth m nhn cng vic c nhucu tuyn dng

Pht hin mu thun gia khnng thc ca UCV v h s


19/87

T chc thituyn

Ni dung: Hnh thc thi

tuyn: Thi vit di hnh thc trc nghim hoc t

lun

kim tra kin thcv: Ngoi ng

Kin thc x hi

Php lut


20/87


21/87

T chc thi tuyn

Ni dung: Hnh thc thi tuyn:

Thi vn p thng qua vic phng vn CV lcch gi cc cuc tip xc gia hai bn thng

qua hi p t ti s hiu bit ln nhaunhm: Kim tra li tt c cc d kin m CV cung cp nh gi trc tip phong cch, kh nng ng x ,

kh nng gioa tip, Lm r nhng du hiu cn lu khi nghin cu h

s Cc loi phng vn: pv trc tip, pv theo mu, pv

theo nhm, pv c nhn Kt hp c hai hnh thc


22/87

T chc thituyn

Ni dung: Yu cu khi t chc thi tuyn:

Ni dung thi tuyn phi c hoch nh trc Cu hi khng cng nhc,cn linh hot trc cu trli V Khng nn s dng cu hi buc th sinh tr li c

hoc khng Ghi li nhng ch v tng CV

To bu khng kh ci m trong thi tuyn Tn trng CV To c hi cho CV tranh lun S dng thng nht b cu hi vi cc CV Ni dung thi tuyn phi ph hp vi v tr tuyn dng


23/87

21

Phng vn l g ?

Qu trnh giao tip. Gip cho ng c vin khai khn, t tin nira nhng g h bit.

nh gi ng c vin c ph hp vi v tr phng vn khng. nh gi c tnh ca ng c vin c phhp vi mi trng lm vic ca b phnv cng ty khng.


24/87

22

Ti sao phng vn c hiu qu rt

quan trng ?


25/87

23

Ti sao phng vn c hiu qu rt

quan trng ? Nguyn liu tt th mi ch to ra csn phm tt

Khng ngng tr gi cho vic tuyn dngsai

Cho php ai c quyn tuyn dng mtnhn vin th khng khc nhiu vi viccho php ngi mua vi tr gi100,000 USD


26/87

24

Bt c khi no chng ta quyt nhtuyn mt nhn vin mi vo cng ty,

c hngta h yt t c u hi : Nhn vin mi c ph hp vi vn haca cng ty hay khng?

Nhn vin mi c th hin s mongmun ng gp cho s thnh cng cacng ty hay khng?

Nu khng th chng ta phi tr gi chotc thay th nhn vin ( cost of turnover)


27/87

Phn 2: Bn giai on ca quy trnh

phngvn

Giai on 1: Phn tch cng vic Giai on 2: Lp k hoch phng vn Giai on 3: Phng vn


28/87

26

Giai on 1: Phn tch cng vic Da trn bn m t cng vic Tiu chun thc hin cng vic Cc quy nh khc


29/87

27

Bn m t cng vic

Bn m t cng vic quy nh nhimv v trch nhim ca chc danh, quanh cp trn cp di (bo co cho ai, ai

bo co cho mnh) v cc chi tit khc cho ngi lao ng hiu r ton cnhv cng vic ca mnh.


30/87

28

Mc ch ca bn m t cng vic

M t nhim v ca cng vic Thc o s ph hp vi cng vic Nhn ra nhu cu v o to

ra nhng tiu chun t ra nhng cu hi


31/87

29

Kh nng lm vic (Competency)

Trong qu kh, chng ta m t cc hotng nhm hon thnh cng vic,ngy nay chng ta m t hiu qu u raca cc hot ng .

Chng ta s dng thut ng kh nnglm vic m t cng vic


32/87

30

Th no l kh nng lm vic ?

L kh nng thc hin cng vichay nhim v theo tiu chun ra. Bao gm kh nng cn thit

(essential competency) v khnng ao c (desirablecompetency).


33/87


34/87

32

a im phng vn

Thn mt v yn tnh Trnh s lm phin trong thi gian phng vn p dng nguyn tc Nghn dm/Thousand mile rule


35/87

33

Thi gian phng vn

Ph hp cho Ngi phng vn v Ngic phng vn Thu xp khong 1 ting 30 pht n 2ting phng vn


36/87

34

H s nhn s

c v nghin cu h s ng c vintrc khi phng vn Tm ra nhng im mnh, im yu vnhng im cha r trong h s ca ngc vin chun b cu hi trc


37/87

35

n mc

n tng ban u, rt quan trng i vi Ngi phng vn cng nh Ngi c phng vn n mc ca bn cng phn nh mt phntnh chuyn nghip ca cng ty


38/87

36

Chun b cu hi

Phn quan trng nht ca qutrnh lp k hoch phng vn lt ra cc cu hi thuc v cchc x (Behavioral questions) chott c cc k nng, yu cu cnthit.


39/87

37

Vai tr ca cu hi trong vic phngvn

Cu hi quyt nh hng ca phng vn Quyt nh vic nhn c nhn s phhp hay khng ph hp.

Da trn loi cu hi bn hi s nhnc loi cu tr li.


40/87

38

Bn thy s khc bit nh thnogia cc cu hisau:

Bn s lm g nu khch hng phn nnvi bn l phng ng ca h nh v igim gi, nhng bn khng c traoquyn.

Lm vic cho bn thn sc p hn, c phi khng? Hy k li cho chng ti bit kinhnghim c th ca bn lm vic vikhch kh tnh v khng c s h tr .


41/87

39

Loi cuhi

Thng thng c ba loi cu hi trongphng vn:

Cu hi c tnh cht gi nh(Hypothetical Questions) Cu hi c tnh cht hng dn (LeadingQuestions)

Cu hi thuc cch c x (BehavioralQuestions)


42/87

40

Cu hi c x & gi nh

Cu tr li cho cu hi gii nh nghe cv rt hay, nhng trong trng hp thct cha chc lm nh vy

Cu hi v cch c x thng c sdng hi nhng vic thc t xy ra N tp trung vo nhng kinh nghim,

kh nng, k nng v hnh vi ca ngic phng vn thc hin trong qu kh


43/87

41

Cu hi c x & gi nh

Cu hi c x gim thiu tnh ch quantrong vic quyt nh tuyn dng.

Cu hi c x thng thng l cu hing v nhng s vic trong qu kh. V d: Hy cho ti bit v mt trng

hp c th trong qu kh bn thnhcng trong vic gii quyt phn nn vikhch hng kh tnh.


44/87

42

t cu hi c x (Behavioralquestions)

Da trn Bn chi tit tiu chun cn tuyn(Person Specification profile) t cu hi

c x cho cc k nng v kin thc cn thit(essential).


45/87

43

Giai on 3: Tin hnh phng vn

Bc 1: Thit lp mi quan h banu v thng tin ban u

Bc 2: Khai thc v nm btcc thng tin Bc 3: M t v tr cn tuyn Bc 4: Gii thiu v cng ty Bc 5 : Kt thc cuc phng vn


46/87

44

Bc 1: Thit lp mi quan h ban u vthng tin ban u

Thit lp mi quan h ban u l rt cnthit, gip cho Ngi c phng vn t

tin, tha mi ni ra ht nhng g mnh bit V d: Khi c CV phn s thch ca Ngi c phng vn thch bng , cth hi v i h thch.

Chia s vi h cch bn tin hnh phngvn


47/87

45

Bc 2: Khai thc v nm bt thng tin

a ra cc cu hi c x chunb trc nh gi Ngi c

phng vn c k

nng cn thit haykhng


48/87

46

Khai thc v nm bt thng tin

S dng m hnh Ngi sao (STARtechnique) tm kim bng chng

v kinh nghim c x trong qukh.


49/87

47

Ghi chp trong khi phng vn

Ghi chp khi phng vn l rt cnthit, nhm phc v cho vic ktlun sau ny.

Thng thng vit ngay sau cu hi chun b.


50/87

48

Cu hi thm d (probing questions)

Dng hi chi tit hn nhnghnh vi v c x. Cu hi v suy

ngh, cm tng, u ra ca tnhhung V d: + Bn ngh nh th no lcxy ra?

+Bn phn ng nh th no lc ?+ Thc t lc bn lm g?


51/87

49

Im lng v ni nhiu trong qutrnh phng vn

S im lng gia cc cu hi c x lbnh thng, c bit l i vingi t kinh nghim.

Chng ta hy nhc li cu hi v hih c hiu cu hi khng.

Nu ai ni qu nhiu th chng ta

phi la thi im kt thc hayli vo trng tm Trnh khng c ngt h ang ni.


52/87

50

Im lng v ni nhiu trong qutrnh phng vn

Nu h c tnh mun trnh by htth chng ta ni vi h l nu cnthi gian cui gi th h c th trnhby tip.


53/87

51

Bc 3: M t v tr cn tuyn

M t nhim v, trch nhim. a ra mt s v d c th Vn ho b phn/ Cng ty


54/87

52

M t v tr cn tuyn

Hy m t ng mc v tr cng vic, pdng nguyn tc Ngn tay ci Rule

of thumb, c ngha l khng nn m tsai s thc. cho Ngi c trng tuyn sau nykhng tht vng v vic h phi lm.


55/87

53

Bc 4: Gii thiu v cng ty

Mt ln na p dng nguyn tc Ngntay ci Rule of thumb, c ngha l

khng nn m t sai s thc. cho Ngi c trng tuyn sau nykhng tht vng v cng ty h lm


56/87

54

Bc 5 : Kt thc cuc phng vn

C hai vic cn lm: Xc nh s quan tm ca ng c vinsau phng vn

Thng bo bc tip theo mnh s tinhnh


57/87

55

Kt thc cuc phng vn

Cui cng cm n ng c vin v thigian ca h n phng vn v cho h

bit khi no bn lin h vi h thng bo v kt qu. Bo m rng bn tr li h ng theothi gian ha.


58/87

nh gi cc ng vin

Mc ch:nh gi V mt cch chnh xcv

khch quan trn tt c ccmt

Chuyn mno c l tng Th lc


59/87

nh gi cc ng vin

Ni dung Xy dng cc tiu thc nh gi

Xc nh thang im cho tng tiuthc nh gi V theo tng tiu thc v Xcnh tng s im ca mi V

So snh v la chn V


60/87

58

nh gi ng c vin

n gin p dng 3 bc:1. c li nh ngha v cc k

nng, tiu chun cn c cho vtr tuyn dng2. c li li ghi chp3. So snh gia tiu chun v kinh

nghip thc t ca ngi phngvn


61/87

59

Nhng iu cn trnh trong nh gi

Nhng iu thng gp trong nh gi: Tc ng ca ho quang (Thehalo effect) Tc ng tng phn (Thecontrast effect) Sai st nhn bn (Clone error) S rp khun (Stereotyping)


62/87

60

Tc ng ca ho quang (The halo effect)

Khi mt c im hay/ hnh vi ca ngc vin ln t ton b hay hu ht cc

c im khc trong u bn V d:Mt ng c vin n mc rt pro th bn nh gi nhng c im khc cngrt pro v cho rng ng c vin rt pro.


63/87

61

Tc ng tng phn (The contrast effect)

Chng ta nh gi ng c vinny bng cch so snh vi ng c

vic khc V d: Chng ta nh gi mt ng cvin trung bnh l xut sc nu ng cvin trc km v cht lng


64/87

62

Sai st nhn bn (Clone error)

Chng ta chn ng c vinging chng ta V d: Chng ta c bng Thc s vkinh t, c hai con, thch nh golf .Sally, ngi c phng vn cng c bng Thc s v kinh t, c hai con,thch nh golf . Chng ta nh gicao v Sally.


65/87

63

S rp khun(Stereoty ping)

Khi chng ta cho rng tnh cchcon ngi da trn ging ni, tui,gii tnh, s thch hoc ngh

nghip. V d: Sally, ngi phng vn lngi gi qu . Nhng ngi gi quthng trm lng, cn thn v sn sngip ngi khc. H thch trnh t vngn np . Ti khng cn phi hi


66/87

64

nhiu cu hi. Ti bit tt c v ngigi qu.


67/87

65

nh gi ng c vin

iu quan trng l nh gi ng c vinda trn s so snh vi nhng tiu chun t ra.


68/87

Quyt nh tuyn dng

Mc ch: Nhm ra quyt nh chnh thc Tuyn dng hay loi b V Ra quyt nh bng vn bn


69/87

Quyt nh tuyndng

Ni dung: quyt nh TD chnh xc cn ch:

Xem xt mt cch h thng cc thng tinv V

Pht trin bn tm tt v V Cch thc ra quyt nh TD:

Ra quyt nh kiu n gin Ra quyt nh kiu thng k cho im


70/87

Hi nhp nhn vin mi

Mc ch: Gip ngi c tuyn dng nhanh

chng tip cn cng vic Gip ngi c TD ho nhp vi tp

th


71/87

Hi nhp nhn vin mi

Ni dung: Hi nhp vi DN kch thch lng t hov DN nhn vin mi bng cch gii thiu

cho h v: Lch s hnh thnh v pht trin DN Cc gi tr vn ha tinh thn ca doanh

nghip Cc truyn thngca doanh nghip

Cc c s hot ng Cc chnh sch, quy tc, th tc iu kin lm vic,


72/87

Hi nhp nhn vin mi

Ni dung: Hi nhp vi cng vic:

Mc ch: To c hi cho nhn vin mi th sc v bc

l ht kh nng Bc l u im, nhc im t dp

i tnh t mn Ny sinh tinh thn ng i gia NV mi v

NV c Cch thc hin: Phn cng nhng ngic kinh nghim gip , du dt nhnvin mi


73/87

70

Gi ca tc thay th nhnvin(cost of turnover)


74/87

71

Chi ph cho tc thay th nhnvin(cost of turnover)

Chi ph tuyn dng Chi ph la chn Chi ph hnh chnh Lng tr cho nhn vin Chi ph khc


75/87

72

Chi ph tuyn dng

Son tho thng bo tuyn dng Chi ph qung co Lin h vi c quan tuyn dng Xem xt h s Thu xp phng vn


76/87

73

Chi ph la chn

Phng vn ln th nht, phng Nhn s Phng vn ln th hai, cc b phn Kim tra vi cc c quan lm vic trcy


77/87

74

Chi ph hnh chnh

Thi gian gii thiu lm quen H s nhn s D liu vo my


78/87

75

Tr lng cho nhn vin

Thi gian lm quen Thi gian o to


79/87

76

Cc chi ph khc

Lng tr cho ngi hng dn, o to Tr cp thi vic


80/87

77

C bao gi bn chn sai ngi khng?V sao?


81/87

78

L do

Khng thi gian chun bphng vn

Thi gian b tr phng vn gp Khng c nhiu s la chn Qung co cha Thiu kinh nghim phng vn


82/87

79

Cu hi v tr li


83/87

Phng vn v ph plut


84/87

81

Tuyn dng v php lut

Khi ra to d thng kin hay thuakin th vn mang ting khng tt cho

doanh nghip Khi a ra to th tn km v thigian, tin bc, nhn lc


85/87

82

Nguyn nhn dn n phi hu ta

Phng vn khng ng, bt cng Phng vn khng lin quan n cng

vic Phng vn mang tnh cht phn bit


86/87

83

Nhng li thng mc trong phngvn

Tui, ngy thng nm sinh c im ngoi hnh, khuyt tt Gii tnh, tnh trng hn nhn Quc tch, dn tc Ti chnh


87/87

G hi n h trnh phn nn, kin tng; iu ttnht l bo m khi phng vn phi tun

theo cc quy nh ca php lut, trnhmi phn bit, i x khng cng bngv lun t tr li trc khi t cu hiliu vic mnh hi c lin quan n cngvic ca ngi cn tuyn khng.

tuyendungns

Documents