Generated by Jive on 2014-11-04-08:00 1 Export Work Info Attachments... Tom NameToUpdate14 posts since May 4, 2009 Export Work Info Attachments 'automatically' Sep 28, 2011 5:25 AM Hi, we're using ARS 7.5.00 Patch 007 / ITSM 7.5.00 Patch 001. We use Oracle 10G and have a dedicated tablespace for CLOB objects. We're wondering if there is a way to export all the attachments related to Work Infos from Remedy (or directly from database), keeping the information of the Incident/Work Info on which they where related. Thanks for your help, Laurent Matheo10,347 posts since Sep 14, 2010Export Work Info Attachments 'automatically' Sep 28, 2011 6:43 AM Exporting the "BXXX" tables handling the files? You should have a "BXXX" which have the filenames which are stored in "BXXXYYYYYY" where YYYYY is the attachment fieldid (or something). XXX beeing the form ID. For example to get the schemaid for "HPD:Help Desk": select schemaid from arschema where name='HPD:Help Desk' TXXX would contain data and "BXXX" would have the attached files. You would need to look for all the workinfo tables (for Incident and so on)? Misi Mladoniczky1,896 postssince Nov 7, 2007Export Work Info Attachments 'automatically' Sep 28, 2011 7:01 AM Hi, You can export this with the runmacro-utility, or you can do so with this small RRR|Chive config: source_server = prod source_user = Demo source_password = target_dir = worklogattachments splitsearch = YES multipleforms = HPD:WorkLog transfertype = SYNCTOTARGET
