icicibank.docx

8/13/2019 icicibank.docx

1/65

R.A College Washim Page 1

Project ReportOn

CUSTOMER SATISFACTION

CORPORATE GUIDE FACULTY GUIDE

Submitted in Partial Fulfillment of the requirement of

Submitted ByYashvant Mehata

B.Com ( English - III )Batch- 2011 - 2012

R.A. College Washim Tq. Dist.Washim


2/65


Acknowledgements

If words are considered to be signs of gratitude then let these words Convey the

very same My sincere gratitude to ICICI BANK for providing me with an

opportunity to work with BANK and giving necessary directions on doing this

project to the best of my abilities.

I am highly indebted to , Branch Manager and

. (RM) company project guide, who has provided me with

the necessary information and also for the support extended out to me in the

completion of this report and his valuable suggestion and comments on bringing

out this report in the best way possible.

I also thank Prof . (HOD) , who has sincerely supported me

with the valuable insights into the completion of this project.

I am grateful to all faculty members of C-Mat and my friends who have helped me

in the successful completion of this project.


3/65


CONTENTS

Sr. No. Subject Covered Page No.

1 Acknowledgements

2 Executive Summary

3 My Project Objective

4 Banking Structure in India

5 Introduction

6 History of Banking in India

7 Bank In India

8 Fact Files of Banks in India

9 Indian Banking Industries10 ICICI Bank

11 ICICI Group

12 Technology used in ICICI Bank

13 Product and Customer segments

11 Product

14 SWOT Analysis

15 Research Methodology


4/65


16Company Efforts To Ensure CustomerSatisfaction

17 Data Analysis

18 Comparison With SBI

19 SWOT Analysis(comparative)

20 Questionnaire

21 Finding

22 Suggestion

23 Conclusion

24 Bibliography


5/65


EXECUTIVE SUMMARY

Private banking is a concept which is new and fast emerging in the world of banking where changes have become a necessity in order for banks to survive in

this competitive environment vis--vis not only from the public and private sector

banks but also from the foreign banks. The objective of the research is to explore

the various products, which a private banker deals into and the systematic process

involved to match client requirements with the right kind of product.

Through this research one of the main objectives is to explore the reason why most

of the banks are injecting private banking as business profile to their set of service

offerings.

Though private banking evolved in late 80s in Asia, in India its not more than 5

years old. ICICI started it in Aug 2002 and since then it has been a remarkable

success. Today there are enormous solutions to cater client needs but what suits

best to a client is where private banking fits in. Every client will have different

needs, liking and preferences. So a customized portfolio for every client is the need

of the day.

This research will highlight more on the product portfolio of ICICI Private

Banking, how they have changed or innovatively structured to be attractive andcompetitive.


6/65


Research objective

1. To draw the comparative analysis of ICICI BANK Ltd with SBI etc.

2. To identify the major attributes of customer satisfaction.

3. To study customer perception about ICICI BANK Ltd.

4. To identify and study the various ways of ensuring customer satisfaction

adopted by ICICI BANK Vs HDFC & SBI.


7/65


BANKING STRUCTURE IN INDIA

Scheduled Banks in India

(A) Scheduled Commercial Banks

Public sectorBanks

Private sectorBanks

Foreign Banksin India

Regional RuralBank

(28) (27) (29) (102) Nationalized

Bank Other Public

Sector Banks(IDBI)

SBI and itsAssociates

Old PrivateBanks

New PrivateBanks

(B) Scheduled Cooperative Banks

Scheduled Urban CooperativeBanks (55)

Scheduled State CooperativeBanks (31)

Here we more concerned about private sector banks and competition among them.

Today, there are 27 private sector banks in the banking sector: 19 old private sector

banks and 8 new private sector banks.These new banks have brought in state-of-the-art technology and aggressively marketed their products. The Public sector banks are

facing a stiff competition from the new private sector banks.

The banks which have been setup in the 1990s under the guidelines of the

Narasimham Committee are referred to as NEW PRIVATE SECTOR BANKS.


8/65


INTRODUCTION

The banking section will navigate through all the aspects of the Banking System inIndia. It will discuss upon the matters with the birth of the banking concept in the

country to new players adding their names in the industry in coming few years.

The banker of all banks, Reserve Bank of India (RBI), the Indian Banks

Association (IBA) and top 20 banks like IDBI, HSBC, ICICI, ABN AMRO, etc.

has been well defined under three separate heads with one page dedicated to each

bank. However, in the introduction part of the entire banking cosmos, the past has

been well explained under three different heads namely:

History of Banking in India

Nationalization of Banks in India

Scheduled Commercial Banks in India

The first deals with the history part since the dawn of banking system in India.

Government took major step in the 1969 to put the banking sector into systems and

it nationalized 14 private banks in the mentioned year. This has been elaborated in

Nationalization Banks in India. The last but not the least explains about the

scheduled and unscheduled banks in India. Section 42 (6) (a) of RBI Act 1934 lays

down the condition of scheduled commercial banks. The descriptions along with a

list of scheduled commercial banks are given on this page.


9/65


HISTORY OF BANKING IN INDIA

Without a sound and effective banking system in India it cannot have a healthy

economy. The banking system of India should not only be hassle free but it should

be able to meet new challenges posed by the technology and any other external and

internal factors.

For the past three decades India's banking system has several outstanding

achievements to its credit. The most striking is its extensive reach. It is no longer

confined to only metropolitans or cosmopolitans in India. In fact, Indian banking

system has reached even to the remote corners of the country. This is one of the

main reasons of India's growth process. The government's regular policy for Indian

bank since 1969 has paid rich dividends with the nationalization of 14 major

private banks of India. Not long ago, an account holder had to wait for hours at the

bank counters for getting a draft or for withdrawing his own money. Today, he has

a choice. Gone are days when the most efficient bank transferred money from one branch to other in two days. Now it is simple as instant messaging or dial a pizza.

Money have become the order of the day.

The first bank in India, though conservative, was established in 1786. From 1786

till today, the journey of Indian Banking System can be segregated into three

distinct phases. They are as mentioned below:

Early phase from 1786 to 1969 of Indian Banks

Nationalization of Indian Banks and up to 1991 prior to Indian banking

sector Reforms.


10/65


New phase of Indian Banking System with the advent of Indian Financial &

Banking Sector Reforms after 1991. To make this write-up more

explanatory, I prefix the scenario as Phase I, Phase II and Phase III.

Phase I

The General Bank of India was set up in the year 1786. Next came Bank of

Hindustan and Bengal Bank. The East India Company established Bank of Bengal

(1809), Bank of Bombay (1840) and Bank of Madras (1843) as independent units

and called it Presidency Banks. These three banks were amalgamated in 1920 and

Imperial Bank of India was established which started as private shareholders

banks, mostly Europeans shareholders.

In 1865 Allahabad Bank was established and first time exclusively by Indians,

Punjab National Bank Ltd. was set up in 1894 with headquarters at Lahore.

Between 1906 and 1913, Bank of India, Central Bank of India, Bank of Baroda,

Canara Bank, Indian Bank, and Bank of Mysore were set up. Reserve Bank ofIndia came in 1935.

During the first phase the growth was very slow and banks also experienced

periodic failures between 1913 and 1948. There were approximately 1100 banks,

mostly small. To streamline the functioning and activities of commercial banks, the

Government of India came up with The Banking Companies Act, 1949 which was

later changed to Banking Regulation Act 1949 as per amending Act of 1965 (Act

No. 23 of 1965). Reserve Bank of India was vested with extensive powers for the

supervision of banking in India as the Central Banking Authority.


11/65


During those days public has lesser confidence in the banks. As an aftermath

deposit mobilization was slow. Abreast of it the savings bank facility provided by

the Postal department was comparatively safer. Moreover, funds were largely

given to traders.

Phase II

Government took major steps in this Indian Banking Sector Reform after

independence. In 1955, it nationalized Imperial Bank of India with extensive

banking facilities on a large scale especially in rural and semi-urban areas. It

formed State Bank of India to act as the principal agent of RBI and to handle

banking transactions of the Union and State Governments all over the

country.Seven banks forming subsidiary of State Bank of India was nationalized in

1960 on 19th July, 1969, major process of nationalization was carried out. It was

the effort of the then Prime Minister of India, Mrs. Indira Gandhi. 14 major

commercial banks in the country was nationalized.

BANKS IN INDIA

In India the banks are being segregated in different groups. Each group has their

own benefits and limitations in operating in India. Each has their own dedicated

target market. Few of them only work in rural sector while others in both rural as

well as urban. Many even are only catering in cities. Some are of Indian origin and

some are foreign players.All these details and many more is discussed over here.

The banks and its relation with the customers, their mode of operation, the names

of banks under different groups and other such useful informations are talked


12/65


about. One more section has been taken note of is the upcoming foreign banks in

India. The RBI has shown certain interest to involve more of foreign banks than

the existing one recently. This step has paved a way for few more foreign banks to

start business in India.

Major Banks in India

ABN-AMRO Bank Abu Dhabi Commercial Bank American Express Bank

Andhra Bank Allahabad Bank Bank of Baroda Bank of India Bank of Maharastra Bank of Punjab Bank of Rajasthan

Bank of Ceylon BNP Paribas Bank Canara Bank Catholic Syrian Bank Central Bank of India Centurion Bank China Trust Commercial Bank

Citi Bank City Union Bank Corporation Bank

Indian Overseas Bank IndusInd Bank ING Vysya Bank

Jammu & Kashmir Bank JPMorgan Chase Bank Karnataka Bank Karur Vysya Bank Laxmi Vilas Bank Oriental Bank of Commerce Punjab National Bank

Punjab & Sind Bank Scotia Bank South Indian Bank Standard Chartered Bank State Bank of India (SBI) State Bank of Bikaner &

Jaipur

State Bank of Hyderabad State Bank of Indore State Bank of Mysore State Bank of Saurastra
http://finance.indiamart.com/investment_in_india/abn_amro.htmlhttp://finance.indiamart.com/investment_in_india/abn_amro.htmlhttp://finance.indiamart.com/investment_in_india/abu_dhabi_commercial_bank.htmlhttp://finance.indiamart.com/investment_in_india/abu_dhabi_commercial_bank.htmlhttp://finance.indiamart.com/investment_in_india/amex_bank.htmlhttp://finance.indiamart.com/investment_in_india/amex_bank.htmlhttp://finance.indiamart.com/investment_in_india/andhra_bank.htmlhttp://finance.indiamart.com/investment_in_india/andhra_bank.htmlhttp://finance.indiamart.com/investment_in_india/allahabad_bank.htmlhttp://finance.indiamart.com/investment_in_india/allahabad_bank.htmlhttp://finance.indiamart.com/investment_in_india/bank_of_baroda.htmlhttp://finance.indiamart.com/investment_in_india/bank_of_baroda.htmlhttp://finance.indiamart.com/investment_in_india/bank_of_india.htmlhttp://finance.indiamart.com/investment_in_india/bank_of_india.htmlhttp://finance.indiamart.com/investment_in_india/bank_of_maharastra.htmlhttp://finance.indiamart.com/investment_in_india/bank_of_maharastra.htmlhttp://finance.indiamart.com/investment_in_india/bank_of_punjab.htmlhttp://finance.indiamart.com/investment_in_india/bank_of_punjab.htmlhttp://finance.indiamart.com/investment_in_india/bank_of_rajasthan.htmlhttp://finance.indiamart.com/investment_in_india/bank_of_rajasthan.htmlhttp://finance.indiamart.com/investment_in_india/bank_of_ceylon.htmlhttp://finance.indiamart.com/investment_in_india/bank_of_ceylon.htmlhttp://finance.indiamart.com/investment_in_india/bnp_paribas_bank.htmlhttp://finance.indiamart.com/investment_in_india/bnp_paribas_bank.htmlhttp://finance.indiamart.com/investment_in_india/canara_bank.htmlhttp://finance.indiamart.com/investment_in_india/canara_bank.htmlhttp://finance.indiamart.com/investment_in_india/catholic_syrian_bank.htmlhttp://finance.indiamart.com/investment_in_india/catholic_syrian_bank.htmlhttp://finance.indiamart.com/investment_in_india/central_bank_india.htmlhttp://finance.indiamart.com/investment_in_india/central_bank_india.htmlhttp://finance.indiamart.com/investment_in_india/centurion_bank.htmlhttp://finance.indiamart.com/investment_in_india/centurion_bank.htmlhttp://finance.indiamart.com/investment_in_india/china_trust_commercial_bank.htmlhttp://finance.indiamart.com/investment_in_india/china_trust_commercial_bank.htmlhttp://finance.indiamart.com/investment_in_india/citi_bank.htmlhttp://finance.indiamart.com/investment_in_india/citi_bank.htmlhttp://finance.indiamart.com/investment_in_india/city_union_bank.htmlhttp://finance.indiamart.com/investment_in_india/city_union_bank.htmlhttp://finance.indiamart.com/investment_in_india/corporation_bank.htmlhttp://finance.indiamart.com/investment_in_india/corporation_bank.htmlhttp://finance.indiamart.com/investment_in_india/indian_overseas_bank.htmlhttp://finance.indiamart.com/investment_in_india/indian_overseas_bank.htmlhttp://finance.indiamart.com/investment_in_india/indusind_bank.htmlhttp://finance.indiamart.com/investment_in_india/indusind_bank.htmlhttp://finance.indiamart.com/investment_in_india/ing_vysya_bank.htmlhttp://finance.indiamart.com/investment_in_india/jammu_and_kashmir_bank.htmlhttp://finance.indiamart.com/investment_in_india/jammu_and_kashmir_bank.htmlhttp://finance.indiamart.com/investment_in_india/jpmorgan_chase_bank.htmlhttp://finance.indiamart.com/investment_in_india/jpmorgan_chase_bank.htmlhttp://finance.indiamart.com/investment_in_india/karnataka_bank.htmlhttp://finance.indiamart.com/investment_in_india/karnataka_bank.htmlhttp://finance.indiamart.com/investment_in_india/karur_vysya_bank.htmlhttp://finance.indiamart.com/investment_in_india/karur_vysya_bank.htmlhttp://finance.indiamart.com/investment_in_india/laxmi_vilas_bank.htmlhttp://finance.indiamart.com/investment_in_india/laxmi_vilas_bank.htmlhttp://finance.indiamart.com/investment_in_india/oriental_bank_commerce.htmlhttp://finance.indiamart.com/investment_in_india/oriental_bank_commerce.htmlhttp://finance.indiamart.com/investment_in_india/punjab_national_bank.htmlhttp://finance.indiamart.com/investment_in_india/punjab_national_bank.htmlhttp://finance.indiamart.com/investment_in_india/punjab_sind_bank.htmlhttp://finance.indiamart.com/investment_in_india/punjab_sind_bank.htmlhttp://finance.indiamart.com/investment_in_india/scotia_bank.htmlhttp://finance.indiamart.com/investment_in_india/scotia_bank.htmlhttp://finance.indiamart.com/investment_in_india/south_indian_bank.htmlhttp://finance.indiamart.com/investment_in_india/south_indian_bank.htmlhttp://finance.indiamart.com/investment_in_india/standard_chartered_bank.htmlhttp://finance.indiamart.com/investment_in_india/standard_chartered_bank.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_india.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_india.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_bikaner_and_jaipur.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_bikaner_and_jaipur.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_bikaner_and_jaipur.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_bikaner_and_jaipur.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_bikaner_and_jaipur.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_of_hyderabad.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_of_hyderabad.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_of_indore.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_of_indore.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_of_mysore.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_of_mysore.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_of_saurastra.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_of_saurastra.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_of_saurastra.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_of_mysore.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_of_indore.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_of_hyderabad.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_bikaner_and_jaipur.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_bikaner_and_jaipur.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_india.htmlhttp://finance.indiamart.com/investment_in_india/standard_chartered_bank.htmlhttp://finance.indiamart.com/investment_in_india/south_indian_bank.htmlhttp://finance.indiamart.com/investment_in_india/scotia_bank.htmlhttp://finance.indiamart.com/investment_in_india/punjab_sind_bank.htmlhttp://finance.indiamart.com/investment_in_india/punjab_national_bank.htmlhttp://finance.indiamart.com/investment_in_india/oriental_bank_commerce.htmlhttp://finance.indiamart.com/investment_in_india/laxmi_vilas_bank.htmlhttp://finance.indiamart.com/investment_in_india/karur_vysya_bank.htmlhttp://finance.indiamart.com/investment_in_india/karnataka_bank.htmlhttp://finance.indiamart.com/investment_in_india/jpmorgan_chase_bank.htmlhttp://finance.indiamart.com/investment_in_india/jammu_and_kashmir_bank.htmlhttp://finance.indiamart.com/investment_in_india/ing_vysya_bank.htmlhttp://finance.indiamart.com/investment_in_india/indusind_bank.htmlhttp://finance.indiamart.com/investment_in_india/indian_overseas_bank.htmlhttp://finance.indiamart.com/investment_in_india/corporation_bank.htmlhttp://finance.indiamart.com/investment_in_india/city_union_bank.htmlhttp://finance.indiamart.com/investment_in_india/citi_bank.htmlhttp://finance.indiamart.com/investment_in_india/china_trust_commercial_bank.htmlhttp://finance.indiamart.com/investment_in_india/centurion_bank.htmlhttp://finance.indiamart.com/investment_in_india/central_bank_india.htmlhttp://finance.indiamart.com/investment_in_india/catholic_syrian_bank.htmlhttp://finance.indiamart.com/investment_in_india/canara_bank.htmlhttp://finance.indiamart.com/investment_in_india/bnp_paribas_bank.htmlhttp://finance.indiamart.com/investment_in_india/bank_of_ceylon.htmlhttp://finance.indiamart.com/investment_in_india/bank_of_rajasthan.htmlhttp://finance.indiamart.com/investment_in_india/bank_of_punjab.htmlhttp://finance.indiamart.com/investment_in_india/bank_of_maharastra.htmlhttp://finance.indiamart.com/investment_in_india/bank_of_india.htmlhttp://finance.indiamart.com/investment_in_india/bank_of_baroda.htmlhttp://finance.indiamart.com/investment_in_india/allahabad_bank.htmlhttp://finance.indiamart.com/investment_in_india/andhra_bank.htmlhttp://finance.indiamart.com/investment_in_india/amex_bank.htmlhttp://finance.indiamart.com/investment_in_india/abu_dhabi_commercial_bank.htmlhttp://finance.indiamart.com/investment_in_india/abn_amro.html


13/65


Fact Files of Banks in India

The first, the oldest, the largest, the biggest, get all such types of informations

about Banking in India in this section.

Bank of India was founded in 1906 in Mumbai. It became the first Indian bank to

open a branch outside India in London in 1946 and the first to open a branch in

continental Europe at Paris in 1974.

PUBLIC SECTOR BANKS

Among the Public Sector Banks in India, United Bank of India is one of the 14

major banks, which were nationalized on July 19, 1969. Its predecessor, in the

Public Sector Banks, the United Bank of India Ltd., was formed in 1950 with the

amalgamation of four banks viz. Camilla Banking Corporation Ltd. (1914), Bengal

Central Bank Ltd. (1918), Camilla Union Bank Ltd. (1922) and Hooghly Bank

Ltd.(1932).

Oriental Bank of Commerce (OBC), Government of India Undertaking offersDomestic, NRI and Commercial banking services. OBC is implementing a

GRAMEEN PROJECT in Dehradun District (UP) and Hanumangarh District

(Rajasthan) disbursing small loans. This Public Sector Bank India has implemented

14 point action plan for strengthening of credit delivery to women and has

designated 5 branches as specialized branches for women entrepreneurs.

The following are the list of Public Sector Banks in India

Allahabad Bank

Andhra Bank
http://finance.indiamart.com/investment_in_india/allahabad_bank.htmlhttp://finance.indiamart.com/investment_in_india/allahabad_bank.htmlhttp://finance.indiamart.com/investment_in_india/andhra_bank.htmlhttp://finance.indiamart.com/investment_in_india/andhra_bank.htmlhttp://finance.indiamart.com/investment_in_india/andhra_bank.htmlhttp://finance.indiamart.com/investment_in_india/allahabad_bank.html


14/65


Bank of Baroda

Bank of India

Bank of Maharastra Canara Bank

Central Bank of India

Corporation Bank

List of State Bank of India and its subsidiary, a Public Sector Banks

State Bank of India

o State Bank of Bikaner & Jaipur

o State Bank of Hyderabad

o State Bank of Indore

o State Bank of Mysore

o State Bank of Saurastra

o State Bank of Travancore

PRIVATE SECTOR BANKS:

Private banking in India was practiced since the beginning of banking system in

India. The first private bank in India to be set up in Private Sector Banks in Indiawas IndusInd Bank. It is one of the fastest growing Bank Private Sector Banks in

India. IDBI ranks the tenth largest development bank in the world as Private Banks

in India and has promoted world class institutions in India.

The first Private Bank in India to receive an in principle approval from the Reserve
http://finance.indiamart.com/investment_in_india/bank_of_baroda.htmlhttp://finance.indiamart.com/investment_in_india/bank_of_baroda.htmlhttp://finance.indiamart.com/investment_in_india/bank_of_india.htmlhttp://finance.indiamart.com/investment_in_india/bank_of_india.htmlhttp://finance.indiamart.com/investment_in_india/bank_of_maharastra.htmlhttp://finance.indiamart.com/investment_in_india/bank_of_maharastra.htmlhttp://finance.indiamart.com/investment_in_india/canara_bank.htmlhttp://finance.indiamart.com/investment_in_india/canara_bank.htmlhttp://finance.indiamart.com/investment_in_india/central_bank_india.htmlhttp://finance.indiamart.com/investment_in_india/central_bank_india.htmlhttp://finance.indiamart.com/investment_in_india/corporation_bank.htmlhttp://finance.indiamart.com/investment_in_india/corporation_bank.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_india.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_india.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_bikaner_and_jaipur.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_bikaner_and_jaipur.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_of_hyderabad.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_of_hyderabad.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_of_indore.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_of_indore.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_of_mysore.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_of_mysore.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_of_saurastra.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_of_saurastra.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_of_travancore.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_of_travancore.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_of_travancore.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_of_saurastra.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_of_mysore.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_of_indore.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_of_hyderabad.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_bikaner_and_jaipur.htmlhttp://finance.indiamart.com/investment_in_india/state_bank_india.htmlhttp://finance.indiamart.com/investment_in_india/corporation_bank.htmlhttp://finance.indiamart.com/investment_in_india/central_bank_india.htmlhttp://finance.indiamart.com/investment_in_india/canara_bank.htmlhttp://finance.indiamart.com/investment_in_india/bank_of_maharastra.htmlhttp://finance.indiamart.com/investment_in_india/bank_of_india.htmlhttp://finance.indiamart.com/investment_in_india/bank_of_baroda.html


15/65


Bank of India was Housing Development Finance Corporation Limited, to set up a

bank in the private sector banks in India as part of the RBI's liberalization of the

Indian Banking Industry. It was incorporated in August 1994 as HDFC Bank

Limited with registered office in Mumbai and commenced operations as ScheduledCommercial Bank in January 1995.

ING Vysya, yet another Private Bank of India was incorporated in the year 1930.

Bangalore has a pride of place for having the first branch inception in the year

1934. With successive years of patronage and constantly setting new standards in

banking, ING Vysya Bank has many credits to its account.


16/65


INDIAN BANKING INDUSTRY

The Indian banking market is growing at an astonishing rate, with Assets

expected to reach US$1 trillion by 2010. An expanding economy, middle class,and technological innovations are all contributing to this growth.

The countrys middle class accounts for over 320 million People. In correlation

with the growth of the economy, rising income levels, increased standard of living,

and affordability of banking products are promising factors for continued

expansion. The Indian banking market is growing at an astonishing rate, with

Assets expected to reach US$1 trillion by 2010. An expanding economy, middle

class, and technological innovations are all contributing to this growth.

The Indian banking Industry is in the middle of an IT revolution, Focusing

on the expansion of retail and rural banking. Players are becoming

increasingly customer - centric in their approach, which has resulted ininnovative methods of offering new banking products and services. Banks are

now realizing the importance of being a big player and are beginning to

focus their attention on mergers and acquisitions to take advantage of

economies of scale and/or comply with Basel II re gulation.Indian banking


17/65


industry assets are expected to reach US$1 trillion by 2010 and are poised to

receive a greater infusion of foreign capital, says Prathima Rajan , analyst in

Celent's banking group and author of the report. The banking industry should

focus on having a small number of large players that can compete globally ratherthan having a large number of fragmented players."

Type Private, BSE & NSE, NYSE

Founded1955 (as Industrial credit andInvestment corporation ofIndia)

Headquarters

ICICI Bank Ltd.,ICICI Bank Towers,Bandra KurlaMumbai, India

Key people N Vaghul, K.V. Kamath, Chanda Kochhar, VVaidyanathan, Madhabi Puri

Industry

BankingInsuranceCapital Markets and alliedindustries

ProductsLoans, Credit Cards, Savings, Investment vehicles,
http://www.celent.com/bios/PRajan.htmhttp://www.celent.com/bios/PRajan.htmhttp://en.wikipedia.org/wiki/K.V._Kamathhttp://en.wikipedia.org/wiki/Chanda_Kochharhttp://en.wikipedia.org/wiki/Bankinghttp://en.wikipedia.org/wiki/Insurancehttp://en.wikipedia.org/wiki/Capital_Marketshttp://en.wikipedia.org/wiki/Credit_Cardhttp://en.wikipedia.org/wiki/Credit_Cardhttp://en.wikipedia.org/wiki/Capital_Marketshttp://en.wikipedia.org/wiki/Insurancehttp://en.wikipedia.org/wiki/Bankinghttp://en.wikipedia.org/wiki/Chanda_Kochharhttp://en.wikipedia.org/wiki/K.V._Kamathhttp://www.celent.com/bios/PRajan.htm


18/65


Insurance etc.

Revenue USD 5.79 billion

Total assetsRs. 3,997.95 billion (US$100 billion) at March 31,2008.

OVERVIEW

ICICI Bank (formerly Industrial Credit and Investment Corporation of

India). ICICI Limited was established in 1955 by the World Bank, the

Government of India and the Indian Industry, for the promotion of industrial

development in India by giving project and corporate finance to the industries in

India. ICICI Bank has grown from a development bank to a financial conglomerate

and has become one of the largest public financial institutions in India. ICICI Bank

has financed all the major sectors of the economy, covering 6,848 companies and

16,851 projects. As of March 31, 2000, ICICI had disbursed a total of Rs.1,13,070

crores, since inception.

ICICI Bank Fact Files:

Total assets: Rs.146,214 crore (December 31, 2004)

Network: 530 branches

ATMs: Over 1,880

Abroad Subsidiaries: United Kingdom and Canada

Abroad branches: Singapore and Bahrain

Representative offices: United States, China, United Arab Emirates, and

Bangladesh and South Africa.
http://en.wikipedia.org/wiki/Revenuehttp://en.wikipedia.org/wiki/USDhttp://en.wikipedia.org/wiki/USDhttp://en.wikipedia.org/wiki/Assetshttp://en.wikipedia.org/wiki/Assetshttp://en.wikipedia.org/wiki/USDhttp://en.wikipedia.org/wiki/Revenue


19/65


ICICI Bank currently has subsidiaries in the United Kingdom, Russia and

Canada, branches in Singapore, Bahrain, Hong Kong, Sri Lanka and Dubai

International Finance Center and representative offices in the United States, UnitedArab Emirates, China, South Africa and Bangladesh. Our UK subsidiary has

established a branch in Belgium. ICICI Bank is the most valuable bank in India in

terms of market capitalization.

BUSINESS OBJECTIVES

Vision

To be the leading provider of financial services in India and a major global bank.

Mission

We will leverage our people, technology, speed and financial capital to: be the banker of first choice for our customers by delivering high quality,

world-classservice. Expand the frontiers of our business globally.

Play a proactive role in the full realisation of Indias potential. maintain a healthy financial profile and diversify our earnings across businesses andgeographies.

Maintain high standards of governance and ethics.
http://en.wikipedia.org/wiki/File:Icici-bandra_kurla_complex.jpg


20/65


Contribute positively to the various countries and markets in which weoperate.

Create value for our stakeholders.

Product and Services

Service and banking of ICICI bank categorized in to personal banking, business banking and NRI banking services.

Personal banking- Deposit in form of saving, recurring, term deposit, seniorcitizen deposit and children depository account are there for individual customercan also avail of their housing, automobile, farm equipment, business or personalloan scheme. Personal client can also invest in mutual funds and participate in

stock trading through ICICI bank.

Business banking Business banking services of ICICI Bank are exhaustive.Project financing, deal assessment, and land evaluation are investment banking

services offered to corporate clients. Global trade and cash managementtransaction services facilitate remittances and receipts across important cities.Capital market and custodial services enable business houses to participate in

equity trading and transfer across major stock markets of world.

Customer

ICICI bank targets all segment of customer with various types of products and

services. I interacted with a a lot of customers and collect their feedback on the

given services of company, and feedback are positive response from all point of

view. Customers are beneficiary from both sides monetary as well as non

monetary. The bank targets to add nearly 500,000 customers under the new scheme

in the next one year and plans to offer auto loans through the new online channel in

the future, ICICI Bank's Executive Director, V Vaidyanathan, said here. As of

now, nearly 24 per cent of our customer transactions are happening through

internet. We are primarily targeting our urban customers, who constitute nearly 70

per cent of our total customer-base," Vaidyanathan said.


21/65


Conform to legal requirements or comply with legal process; Protect and defend ICICI bank's or its affiliates rights, interests or property; Enforce the terms and conditions of the products or services; or

Act to protect the interests of ICICI bank, its affiliates, or its members,constituents or of other persons .

Competitor

The main competitor of is ICICI bank is SBI because this bank is totally taken by

government after this bank HDFC bank is the main competitor of ICICI bank

.There are different types of segment operation semment, investment and services,

demat and NRI services.The competitor from the operation segment are State Bank

of India(SBI), Axis, Housing Development and Financial corporation(HDFC)

etc.From the investment And service sector HDFC standard life insurance

corporation, Bharati Axa life insurance ,Reliance Life Insurance Corporation, Max

new work life insurance SBI Life insurance,Life Insurance Corporation of India.In

demat section India bull,Anangram,SBI,HDFC,India Infoline are the main

competitor of ICICI bank.In the NRI service section the Western Union bank is the

main competitor of ICICI bank.There are some other company who also compete

with the ICICI bank After the SBI the HDFC bank is the main competitor of ICICI

bank.

HDFC Bank Ltd . is a commercial bank of India, incorporated in August 1994,

after the Reserve Bank of India allowed establishing private sector banks. The

Bank was promoted by the Housing Development Finance Corporation, a premier

housing finance company (set up in 1977) of India. HDFC Bank has 1,500

branches and over 2,890 ATMs, in 530 cities in India, and all branches of the bank
http://en.wikipedia.org/wiki/Commercial_bankhttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Reserve_Bank_of_Indiahttp://en.wikipedia.org/wiki/Housing_Development_Finance_Corporationhttp://en.wikipedia.org/wiki/Housing_Development_Finance_Corporationhttp://en.wikipedia.org/wiki/Reserve_Bank_of_Indiahttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Commercial_bank


22/65


are linked on an online real-time basis. As of September 30, 2008 the bank had

total assets of INR 1006.82 billion.

State Bank of India is the largest bank in India. It is also, measured by the

number of branch offices and employees, the second largest bank in the

world. [citation needed] The bank traces its ancestry back through the Imperial

Bank of India to the founding in 1806 of the Bank of Calcutta, making it the oldest

commercial bank in the Indian Subcontinent. There are some other banks which

gives challenging some how in the banking and service sectorthey are:

Allahabad Bank Andhra Bank Bank of Baroda Bank of India Bank of Maharashtra

Canara Bank Central Bank of India Corporation Bank Dena Bank IDBI Bank Indian Bank

Indian Overseas Bank Oriental Bank of Commerce Punjab & Sind Bank Punjab National Bank Syndicate Bank
http://en.wikipedia.org/wiki/Assetshttp://en.wikipedia.org/wiki/Bankhttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Wikipedia:Citation_neededhttp://en.wikipedia.org/wiki/Bank_of_Calcuttahttp://en.wikipedia.org/wiki/Indian_Subcontinenthttp://en.wikipedia.org/wiki/Allahabad_Bankhttp://en.wikipedia.org/wiki/Andhra_Bankhttp://en.wikipedia.org/wiki/Bank_of_Barodahttp://en.wikipedia.org/wiki/Bank_of_Indiahttp://en.wikipedia.org/wiki/Bank_of_Maharashtrahttp://en.wikipedia.org/wiki/Canara_Bankhttp://en.wikipedia.org/wiki/Central_Bank_of_Indiahttp://en.wikipedia.org/wiki/Corporation_Bankhttp://en.wikipedia.org/wiki/Dena_Bankhttp://en.wikipedia.org/wiki/IDBI_Bankhttp://en.wikipedia.org/wiki/Indian_Bankhttp://en.wikipedia.org/wiki/Indian_Overseas_Bankhttp://en.wikipedia.org/wiki/Oriental_Bank_of_Commercehttp://en.wikipedia.org/wiki/Punjab_%26_Sind_Bankhttp://en.wikipedia.org/wiki/Punjab_National_Bankhttp://en.wikipedia.org/wiki/Syndicate_Bankhttp://en.wikipedia.org/wiki/Syndicate_Bankhttp://en.wikipedia.org/wiki/Punjab_National_Bankhttp://en.wikipedia.org/wiki/Punjab_%26_Sind_Bankhttp://en.wikipedia.org/wiki/Oriental_Bank_of_Commercehttp://en.wikipedia.org/wiki/Indian_Overseas_Bankhttp://en.wikipedia.org/wiki/Indian_Bankhttp://en.wikipedia.org/wiki/IDBI_Bankhttp://en.wikipedia.org/wiki/Dena_Bankhttp://en.wikipedia.org/wiki/Corporation_Bankhttp://en.wikipedia.org/wiki/Central_Bank_of_Indiahttp://en.wikipedia.org/wiki/Canara_Bankhttp://en.wikipedia.org/wiki/Bank_of_Maharashtrahttp://en.wikipedia.org/wiki/Bank_of_Indiahttp://en.wikipedia.org/wiki/Bank_of_Barodahttp://en.wikipedia.org/wiki/Andhra_Bankhttp://en.wikipedia.org/wiki/Allahabad_Bankhttp://en.wikipedia.org/wiki/Indian_Subcontinenthttp://en.wikipedia.org/wiki/Bank_of_Calcuttahttp://en.wikipedia.org/wiki/Wikipedia:Citation_neededhttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Bankhttp://en.wikipedia.org/wiki/Assets


23/65


UCO Bank Union Bank of India United Bank of India

Vijaya Bank

Environment

An employer the bank extends a lot of authority along with justified accountability

to you. The working culture is very collaborative in nature. It can be owed to the

fact that the bank is highly segmented with a lot of overlapping and mostly distinct

roles and responsibility.ICICI Bank has established itself as a one stop solution

(Universal Bank) for all financial need of individuals and institutions alike. The

credit for the same can be attributed to its vast network, probably the largest among

private sector banks.This makes the life of an employee a lot easier, especially for

those who face the external customers. You do not have to justify your

organization, it is only the product that has to be pitched. As far as employee

benefits are concerned, ICICI Bank offers a lot of financial benefits ranging from

your family health insurance to your kids school donations. The organization is

sensitive to the needs of its employees as this quality is one of the building blocks

(DNA) of the organizational culture. The organization will be giving you enough

flexibility to innovate and come-up with new ideas. It will also exhibit its in terms

of well laid systems, processes and infrastructure.

BUSINESS OBJECTIVES:

VisionTo be the leading provider of financial services in India and a major global bank.Mission

We will leverage our people, technology, speed and financial capital to: be the banker of first choice for our customers by delivering high quality,

world-class service.
http://en.wikipedia.org/wiki/UCO_Bankhttp://en.wikipedia.org/wiki/Union_Bank_of_Indiahttp://en.wikipedia.org/wiki/United_Bank_of_Indiahttp://en.wikipedia.org/wiki/Vijaya_Bankhttp://en.wikipedia.org/wiki/Vijaya_Bankhttp://en.wikipedia.org/wiki/United_Bank_of_Indiahttp://en.wikipedia.org/wiki/Union_Bank_of_Indiahttp://en.wikipedia.org/wiki/UCO_Bank


24/65


expand the frontiers of our business globally. play a proactive role in the full realisation of Indias potential. maintain a healthy financial profile and diversify our earnings across businesses and geographies. maintain high standards of governance and ethics. contribute positively to the various countries and markets in which we

operate. create value for our stakeholders.

USTOMER

ICICI bank targets all segment of customer with various types of products andservices. I interacted with a a lot of customers and collect their feedback on the

given services of company, and feedback are positive response from all point ofview. Customers are beneficiary from both sides monetary as well as nonmonetary. The bank targets to add nearly 500,000 customers under the new schemein the next one year and plans to offer auto loans through the new online channel inthe future, ICICI Bank's Executive Director, V Vaidyanathan, said here.

"As of now, nearly 24 per cent of our customer transactions are happening throughinternet. We are primarily targeting our urban customers, who constitute nearly 70

per cent of our total customer-base," Vaidyanathan said.

Customers, opting for the service can also benefit from the quantum optimafacility, wherein if the balance exceeds Rs 5,000, the money will automatically betransferred to a fixed deposit scheme, he said. The facility, which also enablecustomers to transact between an ICICI Bank account and accounts in other banks,is being offered free of cost, he said ICICI bank, presently, has above 2 crorecustomers. The lender opened nearly 470 branches in the last fiscal. The lender hasalso plans to launch 'SMS n Cash' scheme later this week under which ICICIaccount holders can transfer funds to those who do not have a bank account.

ICICI bank undertakes not to disclose the information provided by thecustomers to any person, unless such action is necessary to:

Conform to legal requirements or comply with legal process; Protect and defend ICICI bank's or its affiliates rights, interests or property; Enforce the terms and conditions of the products or services; or Act to protect the interests of ICICI bank, its affiliates, or its members,

constituents or of other persons .


25/65


OMPETITOR

The main competitor of is ICICI bank is SBI because this bank is totally taken bygovernment after this bank HDFC bank is the main competitor of ICICI bank.There are different types of segment operation semment, investment and services,demat and NRI services.The competitor from the operation segment are State Bankof India(SBI), Axis, Housing Development and Financial corporation(HDFC)etc.From the investment And service sector HDFC standard life insurancecorporation, Bharati Axa life insurance ,Reliance Life Insurance Corporation, Maxnew work life insurance SBI Life insurance,Life Insurance Corporation of India.Indemat section India bull,Anangram,SBI,HDFC,India Infoline are the maincompetitor of ICICI bank.In the NRI service section the Western Union bank is themain competitor of ICICI bank.

HDFC Bank Ltd . is a commercial bank of India, incorporated in August 1994,after the Reserve Bank of India allowed establishing private sector banks. TheBank was promoted by the Housing Development Finance Corporation, a premierhousing finance company (set up in 1977) of India. HDFC Bank has 1,500

branches and over 2,890 ATMs, in 530 cities in India, and all branches of the bankare linked on an online real-time basis. As of September 30, 2008 the bank hadtotal assets of INR 1006.82 billion.

ENVIRONMENT

An employer the bank extends a lot of authority along with justified accountabilityto you. The working culture is very collaborative in nature. It can be owed to thefact that the bank is highly segmented with a lot of overlapping and mostly distinctroles and responsibility.ICICI Bank has established itself as a one stop solution(Universal Bank) for all financial need of individuals and institutions alike. Thecredit for the same can be attributed to its vast network, probably the largest among

private sector banks.This makes the life of an employee a lot easier, especially forthose who face the external customers. You do not have to justify yourorganization, it is only the product that has to be pitched. As far as employee

benefits are concerned, ICICI Bank offers a lot of financial benefits ranging fromyour family health insurance to your kids school donations. The organization issensitive to the needs of its employees as this quality is one of the building blocks(DNA) of the organizational culture. The organization will be giving you enoughflexibility to innovate and come-up with new ideas. It will also exhibit its in termsof well laid systems, processes and infrastructure. It will extend a fast track growthfor those with extraordinary talent at the same time offer stability to those who are
http://en.wikipedia.org/wiki/Commercial_bankhttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Reserve_Bank_of_Indiahttp://en.wikipedia.org/wiki/Housing_Development_Finance_Corporationhttp://en.wikipedia.org/wiki/Assetshttp://en.wikipedia.org/wiki/Assetshttp://en.wikipedia.org/wiki/Housing_Development_Finance_Corporationhttp://en.wikipedia.org/wiki/Reserve_Bank_of_Indiahttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Commercial_bank


26/65


able to deliver satisfactorily.Overall, I would say its a lifetime experience to workwith such a behemoth organization. It might not be the best paymaster but itdefinitely will impress you with its capability as the head master (Principal) of

banking industry.there are huge competition between the eployee to achieve theogoal.

TE HNOLOGY

ICICI use many type of advance technological software like Pinnacle 7.0 andPinnacle7.016.Among from this software ICICI bank uses the e-banking, core

banking, mobile banking electronic display sy ICICI Bank was using Teradata forits data warehouse. However, due to its proprietary hardware, the cost of

procurement, upgrades and administration was soaring. The closed boxarchitecture of Teradata imposed restrictions on scalability. Secondly, querying

and loading could not happen simultaneously. Queries could only be run during business hours because the loading of data had to take place during off-businesshours. This meant that the refresh rate of EDW was delayed, so queries may notreflect the most current data. ICICI Bank was also dependent on Teradata forsupport and other activities: The bank was completely tied down to that solution.

ERP Systems IntegrationPinnacle Software Solutions has the expertise and experience to assist you withyour enterprise systems integration. From developing your strategy, throughimplementation and support, we bring the right combination of resources,management skillsets, and technical know-how. We will help you successfullyintegrate your Enterprise Resource Planning (ERP) systems into your overall

business and technology infrastructure.

Whether you are planning an upgrade of an existing ERP system, or a completereplacement of a legacy application and platform, we can help you improve yourfinancial, human resources, electronic mail, and other business systems. We workwith the leading ERP systems, including the latest versions of the Oracle andPeopleSoft applications:

General Ledger Project CostingHuman Resources

Accounts Receivable PayrollBenefitsCompensation


27/65


ICICI Prudential Life Insurance Company Limited

ICICI Prudential life Insurance Company Limited was incorporated on 20th July2000.The authorized capital of the company is Rs.2300 million and the paid upcapital is Rs.1500 million. The company is joint venture of ICICI (74%) and UK

based company Prudential Plc (26%). The company was granted certificate ofregistration for carrying business, by Insurance Regulatory and DevelopmentAuthority on 24 th November 2000. It commenced commercial operation from 19 th December 2000 and becoming a leading private sector life insurance company.

Vision and Mission

Their vision is to make ICICI Prudential Life Insurance Company the dominantnew insurer in the life insurance industry. This they hope to achieve through their

commitment to excellence, focus on service, speed and innovation, and leveragingour technological expertise.

Board of Directors

The ICICI Prudential Life Insurance Company Limited Board comprises reputed people from the finance industry both from India and abroad.

Shri K.V. Kamath, Chairman

Mr. Mark TuckerSmt. Lalita D. GupteMr. Danny BardinMrs. Kalpana MorpariaShri M.P. ModiMr. John CaouetteShri S.P.Subhedar, (Alternate Director to Mr. Danny Bardin)Mr. Derek Stott, (Alternate Director to Mr. Mark Tucker)Smt. Shikha Sharma, Managing DirectorManagement TeamMs. Shikha Sharma, Managing DirectorMr. Kevin Wright, Executive Vice President - Sales & DistributionMs. Madhavi Soman, Chief - Strategic InitiativesMr. V. Rajagopalan, Appointed ActuaryMr. Sandeep Batra, Chief Financial Officer & Company SecretaryMr. Saugata Gupta, Chief - Marketing & ServiceMr. Shubhro J. Mitra, Chief - Human Resources


28/65


Corporate Office:

ICCI Prulife Towers,1089, Appasahab Marathe Marg,Prabhadevi,Mumbai 400 025.Telephone Number : 022-462 1600Website : www.iciciprulife.com

ICICI Lombard General Insurance CompanyICICI Lombard General Insurance Company Limited is a 74:26 joint venture

between ICICI Bank Limited and Canada based Fairfax FinancialHoldings Limited. ICICI Bank is India's second largest bank, while FairfaxFinancial Holdings is a diversified financial corporate engaged in

general insurance, reinsurance, insurance claims management and Investmentmanagement. Lombard Canada Ltd, a group company of Fairfax FinancialHoldings Limited, is one of Canada's oldest property and casualty insurers. ICICILombard General Insurance Company received regulatory approvals to commencegeneral insurance business in August 2000.

Board Members

Mr K V Kamath, Chairman Mr R Athappan, Director Mr B V Bhargava, Director Mr Dileep Choksi, Director Mr James F Dowd, Director Ms Lalita D Gupte, Director Ms Kalpana Morparia, Director Mr S Mukherji, Director Mr Chandran Ratnaswami, Director Mr H N Sinor, Director Mr Sandeep Bakhshi, Managing Director & CEO

Audit Committee

Mr. S Mukherji, Chairman Mr. Dileep Choksi, Director
http://www.iciciprulife.com/http://www.iciciprulife.com/http://www.iciciprulife.com/http://en.wikipedia.org/wiki/Fairfax_Financial_Holdingshttp://en.wikipedia.org/wiki/Fairfax_Financial_Holdingshttp://en.wikipedia.org/wiki/ICICI_Bankhttp://en.wikipedia.org/wiki/Fairfax_Financial_Holdingshttp://en.wikipedia.org/wiki/Fairfax_Financial_Holdingshttp://en.wikipedia.org/wiki/Insurancehttp://en.wikipedia.org/wiki/Reinsurancehttp://en.wikipedia.org/wiki/Investment_managementhttp://en.wikipedia.org/wiki/Investment_managementhttp://en.wikipedia.org/wiki/Investment_managementhttp://en.wikipedia.org/wiki/Investment_managementhttp://en.wikipedia.org/wiki/Reinsurancehttp://en.wikipedia.org/wiki/Insurancehttp://en.wikipedia.org/wiki/Fairfax_Financial_Holdingshttp://en.wikipedia.org/wiki/Fairfax_Financial_Holdingshttp://en.wikipedia.org/wiki/ICICI_Bankhttp://en.wikipedia.org/wiki/Fairfax_Financial_Holdingshttp://en.wikipedia.org/wiki/Fairfax_Financial_Holdingshttp://www.iciciprulife.com/


29/65


Mr. James F Dowd, Director Mr. H.N. Sinor, Director

Investment Committee

Mr. Chandran Ratnaswami, Chairman Ms. Kalpana Morparia, Director Mr. Sandeep Bakhshi,, Managing Director & CEO Mr. S Gopalakrishnan, Head Investments Mr. Rakesh Jain, Head-Finance & Accounts Mr. Liyaquat Khan, Appointed Actuary

Board Governance Committee

Ms. Kalpana Morparia, Chairperson Mr. Chandran Ratnaswami, Director Mr. H. N. Sinor, Director

Retail Segment of ICICI Lombard General Insurance :

ICICI Lombard's Retail Segment consists of personal insurance products - Health,

Home, Motor and Travel insurances.Health Insurance

ICICI Lombard is known to be a pioneer in introducing innovative concepts in theIndian health Insurance sector. Be it the floater concept, the critical illness cover orthe tax gain policy, all these were first introduced by ICICI Lombard. It was alsoone of the first general insurance companies in India to have a robust online systemin place for buying and renewing policies.

The various plans offered by ICICI Lombard include Family Floater Plan - whereone policy covers the entire family, Health Advantage Plus - where they coverOPD and dental expenses, also help save maximum tax under section 80Dand Critical Illness plan - a special policy covering a list of critical illnesses. Theyalso have a basic Personal Accident Plan which covers against accidents. ICICILombard health plans also provide coverage against terrorism.
http://en.wikipedia.org/w/index.php?title=Kalpana_Morparia&action=edit&redlink=1http://www.icicilombard.com/app/ilom-en/PersonalProducts/Health/floater.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Health/Health-Advantage.aspxhttp://www.icicilombard.com/app/ilom-en/NRIs/Critical-Care.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Health/PersonalAccident.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Health/PersonalAccident.aspxhttp://www.icicilombard.com/app/ilom-en/NRIs/Critical-Care.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Health/Health-Advantage.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Health/floater.aspxhttp://en.wikipedia.org/w/index.php?title=Kalpana_Morparia&action=edit&redlink=1


30/65


Home Insurance

Home Insurance is actually one of the most neglected areas in the generalinsurance category. Simply, because people in general, especially in India, do notgive much importance to it. However, in the recent years, due to the increase inawareness, and the great extent of damage caused to property due to naturalcalamities and terrorism, it has been gaining importance. The Home InsurancePolicy offered by ICICI Lombard covers both the structure and the contents of thehouse. You can opt for either of the covers or both. Unlike other policies, it alsocovers damage due to terrorist activities, loss of cash, public liability, temporaryresettlement and others.

Motor Insurance

As Motor Insurance is mandatory in India and is governed by the Motor Tariff Act,the policies offered by various companies are more or less the same. There is notmuch room for innovation in this category. ICICI Lombard too offers CarInsurance and Two Wheeler Insurance. They are known to offer one of the bestrates in the market. As the entire buying process is online and is instant, withoutany submission of documents or other formalities, people generally opt it forconvenience.

Travel Insurance

Travel insurance is one of the most prominent sector of general insurance,especially overseas travel insurance and student medical insurance. ICICI Lombardoffers various options in both the categories. The Overseas TravelPlans and Student Medical Plans offered cover medical and non-medical expenses,including compensation for flights hijacked and pre existing diseases in case ofemergency. They charge on a per day basis if the travel is more than 7 days. ICICILombard has tied up with United Health Group to facilitate access to all its clinicswhile in U.S.

The Student Medical Plans are accepted in almost universities worldwide. Theyalso have a section in their website, University Search, where one can find specific plans for specific universities.

All the above retail policies can be bought online, without any documentationthrough their website www.icicilombard.com .One can not only buy, but alsomanage and renew their insurance policies online.
http://www.icicilombard.com/app/ilom-en/PersonalProducts/Home/Silver_plan.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Home/Silver_plan.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Motor/Four_wheeler.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Motor/Four_wheeler.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Motor/Two_wheeler.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Travel/Individual_Overseas.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Travel/Individual_Overseas.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Travel/Student.aspxhttp://www.unitedhealthgroup.com/main/default.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Travel/Student.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Travel/student/Student-travel.aspxhttp://www.icicilombard.com/app/ilom-en/default.aspxhttp://www.icicilombard.com/app/ilom-en/default.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Travel/student/Student-travel.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Travel/Student.aspxhttp://www.unitedhealthgroup.com/main/default.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Travel/Student.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Travel/Individual_Overseas.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Travel/Individual_Overseas.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Motor/Two_wheeler.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Motor/Four_wheeler.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Motor/Four_wheeler.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Home/Silver_plan.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Home/Silver_plan.aspx


31/65


Technology

ICICI use many type of advance technological software like Pinnacle 7.0 and

Pinnacle7.016.Among from this software ICICI bank uses the e-banking, core banking, mobile banking electronic display sy ICICI Bank was using Teradata for

its data warehouse. However, due to its proprietary hardware, the cost of

procurement, upgrades and administration was soaring. The closed box

architecture of Teradata imposed restrictions on scalability. Secondly, querying

and loading could not happen simultaneously. Queries could only be run during

business hours because the loading of data had to take place during off-business

hours. This meant that the refresh rate of EDW was delayed, so queries may not

reflect the most current data. ICICI Bank was also dependent on Teradata for

support and other activities: The bank was completely tied down to that solution.

These issues compelled ICICI Bank to look for more efficient and flexible

solutions. The solution would have to address not only current issues, but

accommodate future growth expectations and business requirements. ICICI Bank

evaluated numerous data warehousing solutions in the pursuit of solving its issues,

and developed a shortlist of alternatives for its migration proof-of-concept: Sybase,

SAS and Netezza. The primary criteria for evaluation was the price-to-performance

ratio where Sybase IQ emerged the clear winner. During this rigorous testing,

Sybase IQ delivered faster results on independent hardware and operating systems

with minimum infrastructure. Commending the improvements achieved, Amit

Sethi, Joint General Manager, ICICI bank says, "What impressed us wasthat even

with overall lower costs, we could achieve significantly better query

performanceafter implementing the Sybase enterprise warehouse solution." ICICI

Infotech today launched an enterprise resource planning (ERP) solution for the


32/65


small and medium enterprises. The ERP package - Orion Advantage - comes

bundled with an HP dual processor Xeon server, Oracle 9i database, Windows

2003 server and costs about Rs 9.90 lakh and has a 15-user license. An ERP

package helps a manufacturer or any other business implementing it to manage allthe important parts in the company such as product planning, parts purchasing,

maintaining inventory and interacting with suppliers and customers.

ICICI GROUP

ICICI VENTURE

ICICI Venture is the largest and one of the most successful private equity and

Venture capital management companies in India with aggregate funds under

Management in excess of USD 2 billion. ICICI Venture is a subsidiary of ICICI

Bank, Indias second -largest bank with total assets of about US$ 56.3 bn (March

31, 2006) and market capitalization of about USD 10.8 bn (June 2006).


33/65


Over the years, ICICI Venture has built an enviable portfolio of companies in

the sectors of information technology, pharmaceuticals, biotechnology, media and

retail thereby delivering value consistently to its investors.

ICICI Venture has the distinction of managing a large number of exits in the

Country. With over 100 liquidity events, the organization has reaped rich

Experience and is well positioned to handle IPOs, strategic sale and/or mergers.

ICICI SECURITIES Indias Leading Investment Bank

ICICI Securities Limited is Indias leading full service investment bank with a

Dominant position in all segments of its operations - Corporate Finance, Fixed

Income and Equities. It is a subsidiary of ICICI Bank, the largest private sector

bank in India and operates out of Mumbai with offices in New Delhi, Chennai,

Kolkata, New York, London and Singapore. Under the able leadership of

Mr.S.Mukherji, Managing Director and CEO, ICICI Securities continues to grow

as reflected in its performance over the past couple of years.

The Corporate Finance team has consistently been among the top players in

M&As and fund raising from domestic and international capital markets. The

Equities team is a major Indian brokerage house and its research covers over 90%

of Sensex market capitalization. The bond research of the Fixed Income team is a

benchmark for the industry.

PRUDENTIAL ICICI

Prudential ICICI Asset Management Company enjoys the strong parentage of

Prudential plc, one of UK's largest players in the insurance & fund management


34/65


sectors and ICICI Bank, a well-known and trusted name in financial services in

India. Prudential ICICI Asset Management Company, in a span of just over eight

years, has forged a position of pre-eminence in the Indian Mutual Fund industry as

one of the largest asset management companies in the country with assets under

management of Rs. 23559.60 crores (as of March 31, 2006). The Company

manages a comprehensive range of schemes to meet the varying investment needs

of its investors spread across 68 cities in the country.

PRUDENTIAL LIFE INSURANCE

India's Number One private life insurer, ICICI Prudential Life Insurance Company

is a joint venture between ICICI Bank-one of India's foremost financial services

companies-and Prudential plc- a leading international financial services group

headquartered in the United Kingdom. Total capital infusion stands at Rs. 15.85

billion, with ICICI Bank holding a stake of 74% and Prudential plc holding 26%.

We began our operations in December 2000 after receiving approval fromInsurance Regulatory Development Authority (IRDA). Today, our nation-wide

team comprises nearly 120,000 insurance advisors, 18 banc assurance partners and

200 corporate agent tie-ups.

Vision and Mission

Their vision is to make ICICI Prudential Life Insurance Company the dominant

new insurer in the life insurance industry. This they hope to achieve through their

commitment to excellence, focus on service, speed and innovation, and leveraging

our technological expertise.


35/65


The success of the organisation will be founded on its strong focus on values and

clarity of purpose. These include:

Understanding the needs of customers and offering them superior products

and service

Building long lasting relationships with their partners

Providing an enabling environment to foster growth and learning for their

employees

Corporate Office:

ICCI Prulife Towers,1089, Appasahab Marathe Marg,Prabhadevi,Mumbai 400 025.Telephone Number : 022-462 1600Website : www.iciciprulife.com

ICICI LOMBARD

ICICI Lombard General Insurance Company Limited is a 74:26 joint venture between ICICI Bank Limited and the US-based $ 26 billion Fairfax Financial

Holdings Limited. ICICI Bank is India's second largest bank, while Fairfax

Financial Holdings is a diversified financial corporate engaged in general

insurance, reinsurance, insurance claims management and investment

management. Lombard Canada Ltd, a group company of Fairfax Financial

Holdings Limited, is one of Canada's oldest property and casualty insurers. ICICI

Lombard General Insurance Company received regulatory approvals to commence

general insurance business in August 2001.
http://www.iciciprulife.com/http://www.iciciprulife.com/http://www.iciciprulife.com/http://www.iciciprulife.com/


36/65


ICICI Lombard General Insurance Company Limited is a 74:26 joint venture

between ICICI Bank Limited and Canada based Fairfax Financial

Holdings Limited. ICICI Bank is India's second largest bank, while Fairfax

Financial Holdings is a diversified financial corporate engaged ingeneral insurance, reinsurance, insurance claims management and Investment

management. Lombard Canada Ltd, a group company of Fairfax Financial

Holdings Limited, is one of Canada's oldest property and casualty insurers. ICICI

Lombard General Insurance Company received regulatory approvals to commence

general insurance business in August 2000.

Retail Segment of ICICI Lombard General Insurance :

ICICI Lombard's Retail Segment consists of personal insurance products - Health,

Home, Motor and Travel insurances.

Health Insurance

ICICI Lombard is known to be a pioneer in introducing innovative concepts in the

Indian health Insurance sector. Be it the floater concept, the critical illness cover or

the tax gain policy, all these were first introduced by ICICI Lombard. It was also

one of the first general insurance companies in India to have a robust online system

in place for buying and renewing policies.

The various plans offered by ICICI Lombard include Family Floater Plan - where

one policy covers the entire family, Health Advantage Plus - where they cover

OPD and dental expenses, also help save maximum tax under section 80D

and Critical Illness plan - a special policy covering a list of critical illnesses. They
http://en.wikipedia.org/wiki/Fairfax_Financial_Holdingshttp://en.wikipedia.org/wiki/Fairfax_Financial_Holdingshttp://en.wikipedia.org/wiki/ICICI_Bankhttp://en.wikipedia.org/wiki/Fairfax_Financial_Holdingshttp://en.wikipedia.org/wiki/Fairfax_Financial_Holdingshttp://en.wikipedia.org/wiki/Insurancehttp://en.wikipedia.org/wiki/Reinsurancehttp://en.wikipedia.org/wiki/Investment_managementhttp://en.wikipedia.org/wiki/Investment_managementhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Health/floater.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Health/Health-Advantage.aspxhttp://www.icicilombard.com/app/ilom-en/NRIs/Critical-Care.aspxhttp://www.icicilombard.com/app/ilom-en/NRIs/Critical-Care.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Health/Health-Advantage.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Health/floater.aspxhttp://en.wikipedia.org/wiki/Investment_managementhttp://en.wikipedia.org/wiki/Investment_managementhttp://en.wikipedia.org/wiki/Reinsurancehttp://en.wikipedia.org/wiki/Insurancehttp://en.wikipedia.org/wiki/Fairfax_Financial_Holdingshttp://en.wikipedia.org/wiki/Fairfax_Financial_Holdingshttp://en.wikipedia.org/wiki/ICICI_Bankhttp://en.wikipedia.org/wiki/Fairfax_Financial_Holdingshttp://en.wikipedia.org/wiki/Fairfax_Financial_Holdings


37/65


also have a basic Personal Accident Plan which covers against accidents. ICICI

Lombard health plans also provide coverage against terrorism.

Home Insurance

Home Insurance is actually one of the most neglected areas in the general

insurance category. Simply, because people in general, especially in India, do not

give much importance to it. However, in the recent years, due to the increase in

awareness, and the great extent of damage caused to property due to natural

calamities and terrorism, it has been gaining importance. The Home Insurance

Policy offered by ICICI Lombard covers both the structure and the contents of the

house. You can opt for either of the covers or both. Unlike other policies, it also

covers damage due to terrorist activities, loss of cash, public liability, temporary

resettlement and others.

Motor Insurance

As Motor Insurance is mandatory in India and is governed by the Motor Tariff Act,

the policies offered by various companies are more or less the same. There is not

much room for innovation in this category. ICICI Lombard too offers Car

Insurance and Two Wheeler Insurance. They are known to offer one of the best

rates in the market. As the entire buying process is online and is instant, without

any submission of documents or other formalities, people generally opt it for

convenience.

Travel Insurance

Travel insurance is one of the most prominent sector of general insurance,

especially overseas travel insurance and student medical insurance. ICICI Lombard

offers various options in both the categories. The Overseas Travel

Plans and Student Medical Plans offered cover medical and non-medical expenses,
http://www.icicilombard.com/app/ilom-en/PersonalProducts/Health/PersonalAccident.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Home/Silver_plan.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Home/Silver_plan.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Motor/Four_wheeler.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Motor/Four_wheeler.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Motor/Two_wheeler.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Travel/Individual_Overseas.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Travel/Individual_Overseas.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Travel/Student.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Travel/Student.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Travel/Individual_Overseas.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Travel/Individual_Overseas.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Motor/Two_wheeler.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Motor/Four_wheeler.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Motor/Four_wheeler.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Home/Silver_plan.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Home/Silver_plan.aspxhttp://www.icicilombard.com/app/ilom-en/PersonalProducts/Health/PersonalAccident.aspx


38/65


including compensation for flights hijacked and pre existing diseases in case of

emergency.

NRI Services

ICICI Lombard has developed insurance policies for Non-resident Indians that can

be bought, renewed and tracked online.

Parents' Health Insurance covers hospitalization and medical expenses incurred by

parents of the policyholder in India. For parents' travelling outside India, ICICI

Lombard offers a Parents' Overseas Travel Insurance policy.

An NRI can insure his children/ dependents travelling abroad to study, under the

Student Medical Insurance plan. Likewise, the Home Insurance and Car Insurance

schemes enables an NRI to secure his assets in India.

Channels

Channel is the term used for the various approaches a company uses to tap its

customers. ICICI Lombard uses a multi channel approach to ensure the sales,

service and other allied activities are carried out in the most effective manner.

Retail

The Retail channel consists of sales executves, sales officers, brokers and agents.

They are the one who are in direct contact with the customers and bring the

innovative insurance solutions to their doorsteps.

Online

ICICI Lombard has developed a web-based system to meet all the pre and post- policy transaction. One can get quotes, buy, renew and track their policies online

through the website [www.icicilombard.com]. With the do-it-yourself architecture,

the online channel is fast, convenient, easy to understand and operate.
http://en.wikipedia.org/wiki/Non-resident_Indianhttp://en.wikipedia.org/wiki/Non-resident_Indianhttp://en.wikipedia.org/wiki/Non-resident_Indianhttp://en.wikipedia.org/wiki/Non-resident_Indianhttp://en.wikipedia.org/wiki/Non-resident_Indianhttp://en.wikipedia.org/wiki/Non-resident_Indian


39/65


Technology Used in ICICI Bank

In the era of globalization each and every sector faced the stiff competition

from their rivals. And world also converted into the flat from the globe. After the

policy of liberalization and RBI initiatives to take the step for the private sector

banks, more and more changes are taking the part into it. And there are create

competition between the private sector banks and public sector bank.Private sector

banks are today used the latest technology for the different transaction of day to

day banking life. As we know that Information Technology plays the vital role

in the each and every industries and gives the optimum return from the limited

resources.

Centralized Processing Units Derived Economies of Scale

Electronic Straight ThroughProcessing

Reduced Transaction Cost

Data Warehousing , CRM Improve cost efficiency, Crosssell

Innovative Technology Application Provide new or superior products

ICICI Bank Product & Customer Segment:


40/65


PERSONAL BANKING

Loan Product Deposit Product Investment & Insurance

Auto Loan Loan Against

Security Loan Against

Property Personal loan Credit card 2-wheeler loan Commercial

vehicles finance Home loans Retail business

banking Tractor loan Working Capital

Finance Construction

EquipmentFinance

Health CareFinance

Education Loan Gold Loan

Saving a/c Current a/c Fixed deposit Demat a/c Safe Deposit

Lockers

Mutual Fund Bonds Knowledge Centre Insurance General and Health

Insurance Equity and

Derivatives Mudra Gold Bar


41/65


PRODUCT

ICICI Bank offers wide variety of Deposit Products to suit your requirements.

Coupled with convenience of networked branches/ ATMs and facility of E-

channels like Internet and Mobile Banking, ICICI Bank brings banking at your

doorstep. Select any of our deposit products and provide your details online and

our representative will contact you for Account Opening.

SAVING ACCOUNTS

ICICI Bank offers you a power packed Savings Account with a host

of convenient features and banking channels to transact through. So

now you can bank at your convenience, without the stress of waiting

in queues

SENIOR CITIZEN SERVICES

We understand that as you reach the age to retire, you do have

certain concerns whether your hard earned money is safe and

secure whether your investments give you the kind of returns

that you need. That's why we have an ideal Banking Service for those who are 60

years and above. The Senior Citizen Services from ICICI Bank has several

advantages that are tailored to bring more convenience and enjoyment in your life.

YOUNG STARS

It's really important to help children learn the value of finances and

money management at an early age. Banking is a serious business,


42/65


but we make banking a pleasure and at the same time children learn how to

manage their personal finances.

FIXED DEPOSITS

Safety, Flexibility, Liquidity and Returns!!!! A combination of

unbeatable features of the Fixed Deposit from ICICI Bank.

RECURRING DEPOSITS

When expenses are high, you may not have adequate funds to make biginvestments. But simply going ahead without saving for the future is not

an option for you. Through ICICI Bank Recurring Deposit you can invest

small amounts of money every month that ends up with a large saving on

maturity. So you enjoy twin advantages- affordability and higher earnings

HOME LOAN

The No. 1 Home Loans Provider in the country, ICICI Bank Home

Loans offers some unbeatable benefits to its customers - Doorstep

Service, Simplified Documentation and Guidance throughout the

Process. It's really easy!

PERSONAL LOANS

If you're looking for a personal loan that's easy to get, your search

ends here. ICICI Bank Personal Loans are easy to get and absolutely

hassle free. With minimum documentation you can now secure a loan

for an amount up to Rs. 15 lakhs


43/65


CAR LOAN

The NO 1 financier for car loans in the country. Network of more

than 1500 channel partners in over 780 locations. Tie-ups with all

leading automobile manufacturers to ensure the best deals. Flexible

schemes & quick processing. Hassle-free application process on the click of a

mouse.

COMMERCIAL VEHICLE LOANS

Range of services on existing loans & extended products like

funding of new vehicles, refinance on used vehicles, balance transfer

on high cost loans, top up on existing loans, Extend product,

working capital loans & other banking products.

TWO WHEELER LOANS

Avail attractive schemes at competitive interest rates from the No 1Financier for Two Wheeler Loans in the country. Finance facility up

to 90% of the On Road Cost of the vehicle, repayable in convenient

repayment options and comfortable tenors from 6 months to 36 months. Ride home

on your Dream Two Wheeler with our hassle free finance.

FARM EQUIPMENT LOANS

Preferred financier for almost all leading tractor manufacturers in

the country. Flexible repayment options in tandem with the farmer's


44/65


seasonal liquidity. Monthly, Quarterly and Half-yearly repayment patterns to

choose from. Comfortable repayment tenures from 1 year to 9 year

CREDIT CARDS

ICICI Bank Credit Cards give you the facility of cash, convenience

and a range of benefits, anywhere in the world. These benefits range

from life time free cards, Insurance benefits, global emergency

assistance service, discounts, utility payments, travel discounts and much more.

DEBIT CARDS

The ICICI Bank Debit Card is a revolutionary form of cash that

allows customers to access their bank account around the clock,

around the world. The ICICI Bank Debit Card can be used for

shopping at more than 100,000 merchants in India and 13 million merchants

worldwide.

TRAVEL CARD

Presenting ICICI Bank Travel Card. The Hassle Free way to Travel

the world. Traveling with US Dollar, Euro, Pound Sterling or Swiss

Francs; Looking for security and convenience; take ICICI Bank

Travel Card. Issued in duplicate. Offers the Pin based security. Has the

convenience of usage of Credit or Debit card.

PRE PAID CARDS


45/65


ICICI Bank brings to you a complete bouquet of pre-paid cards

providing payment solutions at your fingertips. ICICI Bank pre-paid

cards are a safe & convenient way for associate payments,

disbursements, gifting & small ticket transactions. Pre-paid cards are available on a

VISA platform thus providing accessibility to over one lakh merchant

establishments & cash withdrawal from all VISA ATMs in India.

Investmentss

At ICICI Bank, we care about allyour needs. Along with Deposit

products and Loan offerings, ICICI Bank assists you to manage your finances by

providing various investment options ranging from ICICI Bank Tax Saving Bonds

to Equity Investments through Initial Public Offers and Investment in Pure Gold.

ICICI Bank facilitates following investment products:

ICICI Bank Tax Saving BondsGovernment of India Bonds

Investment in Mutual Funds

Initial Public Offers by Corporate

Investment in "Pure Gold"

Foreign Exchange Services

Senior Citizens Savings Scheme, 2004

You can invest in above products through any of our branches. For select products

ICICI Bank also provides the ease of investing through electronic channels like

ATMs and Internet (ICICIdirect.com)


46/65


ICICI Bank Pure Gold

Gold has been traditionally the most favored form of investment for Indians. In

fact, India, even today is amongst the highest consumers of Gold in the world.

However, the Gold market remains largely unorganized with reliability andconvenience remaining the key issues for gold buyers in the country.ICICI Bank

with its `Pure Gold' offer attempts to bridge the gap between the need of the

customers for buying gold and availability of an organized avenue to satisfy that

need, by taking care of the two key components Reliability and Convenience.

Reliability 24 Carat ICICI Bank Pure Gold is imported from Switzerland. This

Gold carries a 99.99% Assay Certification, signifying highest level of purity, as per

international standards.

Convenience

ICICI Bank Pure Gold is competitively priced based on daily prices in the

international bullion market. Currently, gold is available in 2.5g, 5g, 8g, 20g and

50g categories.

FOREX Services

ICICI Bank's Foreign Exchange Services will help you organize your foreign

exchange in the most hassle free manner. Whether its Foreign Currency, Travelers

Cheques or Travel Card, ICICI Bank Foreign Exchange Services is a one-stop

solution to your foreign exchange requirement.


47/65


STRENGHTS

1) Online Services : ICICI Bank provides online services of all its bankingfacilities. It also provides D-Mart account facilities on-line, so a person can access

his account from anywhere he is.

[D-Mart is a dematerialized account opened by a salaried person for

purchase & sale of shares of different companies.]

2) Advanced Infrastructure : Branches of ICICI Bank are well equipped with

advanced technology to provide the customers with taster banking services. All the

computerized machines are located in suitable manner & are very useful to the

customers & staff of the bank.

3) Friendly Staff: The staff of ICICI Bank in all branches is very friendly & help

the customers in all cases. They provide faster services along with bonding &

personal relationship with the customers.

4) 12 hrs. Banking services: Compared to other bank ICICI bank provides long

hrs. of services i.e. 8- 8 services to the customers. This service is one of its kind &

is very helpful for the customers who are in urgent need of money.

5) Other Facilities to the Customers & Employees: ICICI Bank also provides

other facilities like drinking water facilities, proper sitting arrangements to the

customers. And there are al

icicibank.docx

Documents