1. 1. E Q Chanrs@ms68.hinet.net 0955-268997Chanrs@ms68.hinet.net 0955-268997 http://mypaper.pchome.com.tw/chanrshttp://mypaper.pchome.com.tw/chanrs
2. 2. MTP / /
3. 3. 2001.07- 2001.08- 2002.08- 2003.02- 2007.11- 2008.06- EAPs 2008.11- 2009.09-MBA 2010.01- 2010.07- TTQS 2011.10- 2011.12-EMBA / EMBA 2012.06- - 2015.01- -
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5. 5. 1 2 3 4 5 6 7 8 9 10 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11.
6. 6. PAD P A D (duty) (interest) (conflict) (faith) (deactivation) (guilt) (pride) (activation) (helplessness) (affection) (surprise) (sadness) (innocence) (involvement) (fear) (gratitude) (distraction) (shame) (serenity) (surgency) (anger) (joy) (contempt) (hyperactivation) (competence) (disgust) (skepticism)
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11. 11. (reality)
12. 12. (assimilation) (contrast)
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15. 15. Chapter 1 19 Selective Perception Halo Effect Stereotyping Contrast EffectContrast Effect Projection Shortcuts
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29. 29. Upward Communication 10
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31. 31. Downward Communication
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33. 33. Cross Communication
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36. 36. e-mail
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42. 42. Eagen(1998) SOLER : S(Squarely): O(Open): L(Lean): E(Eyes): R(Releax):
43. 43. 14% 4%
44. 44. emotional intelligence EQ emotional style mood contagion
45. 45. 5Q IQ EQ SQ AQ AQ(Adversity Quotient) BQ
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