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Bi ging: Qun lcht lngChng IV: H thng qun l cht lngKhoa Qun tr kinh doanh

*I. HTQLCL:1.2 Phn loi cc HTQLCL? Cc h thng QLCL theo tiu chun ca T chc quc t (ISO)

*CAC LOAI CHNG NHAN VE TRNH O QUAN LY PHU HP VI QUY NH CUA THE GII

ISO 9001/2:1994am bao chat lng oi vi khach hang ben ngoai.(Quality system Quality assurance for external customer) ISO 9001:2008He thong quan ly chat lng Cac yeu cau(Quality Management System Requirements) ISO 14001:2004He thong quan ly moi trng EMS (Environment Management System) GMPThc hanh san xuat tot (Good Manufacturing Practices) HACCPPhan tch moi nguy hai, iem kiem soat ti han (Hazard Analysis and Critical Control Point) SA 8000Trach nhiem xa hoi (Social Accountibility) SQF 2000Thc pham chat lng an toan (Safe Quality Food) BRC 2005Tieu chuan hiep hoi nhng nha ban le Anh quoc (Bristish retail consortium) ISM - CodeQuy nh ve quan ly an toan quoc te oi vi tau bien va dan khoan di ong. (International Safety Management Code) OHSAS 18001:1999 He thong anh gia an toan & benh nghe nghiep (Occupationnal Heath & Safety Assessment Series)

*I. HTQLCL:1.3 Vai tr ca HTQLCL:m bo cht lng sn phm, dch v.Ci tin cc qu trnh, cng vic, cht lng sn phm.Gim cc chi ph cht lng.Nng cao thc ngi lao ng.

*GII THIEU VE TO CHC ISO ISO ?International quoc teOrganization to chcfor Standardization tieu chuan hoaHay :To Chc Tieu Chuan Hoa Quoc Te

*ISO 90009000: So hieu tieu chuan

ISO 9001:2008Ten TCSo hieu Nam BH

VD: ISO 9001:1994; ISO 14001:1996;

Note: ISO 9001:2000 thay the TC ISO 9001/2:1994

*Phin bn u tin ban hnh nm 1987 Phin bn th 2 ban hnh nm 1994 Phin bn th 3 ban hnh nm 2000 Phin bn th 4 ban hnh nm 2008

*Vi du- Gang tay phau thuat at ISO 10282:1994- Lay mau kiem tra theo ISO 2859:1991

TCVN 5756:2001

*II. HTQLCL ISO 9000

Lch s hnh thnh T chc ISO c thnh lp nm 1947 Tr s ti Geneva c p dng hn 180 nc Vit Nam l thnh vin chnh thc nm 1977

*II. HTQLCL ISO 90002.1 Nguyn tc qun l cht lng ca ISO 9000Nguyn tc 1: nh hng vo khch hng: Cc t chc tn ti ph thuc vo khch hng ca minh, do h cn phi hiu cc nhu cu hin ti v tng lai ca khch hng, p ng cc yu cu v phn u vt s mong i ca h.

*II. HTQLCL ISO 90002.1 Nguyn tc qun l cht lng ca ISO 9000Nguyn tc 2: Vai tr lnh o. - Lnh o thit lp s thng nht gia mc ch v phng hng ca t chc, to lp v duy tr mi trng ni b li cun cc thnh vin t c cc mc tiu ca t chc

*II. HTQLCL ISO 90002.1 Nguyn tc qun l cht lng ca ISO 9000Nguyn tc 3: S tham gia ca mi ngi. - L yu t quan trng cho thnh cng ca vic p dng cc gii php qun l cht lng; trc tip bin cc mc tiu cht lng thnh hin thc.

*II. HTQLCL ISO 90002.1 Nguyn tc qun l cht lng ca ISO 9000Nguyn tc 4: Tip cn theo qu trnh: Cc t chc cn phi kim sot ton b u vo ca qu trnh (con ngi, my mc, nguyn liu, phng php).V cn phi thit lp s kim sot thch hp i vi nhng bin i

*2.1 Nguyn tc qun l cht lng ca ISO 9000Nguyn tc 5: Tip cn theo h thng: Vic xc nh, hiu v qun l cc qu trnh c lin quan ln nhau nh mt h thng s em li hiu lc v hiu qu ca t chc nhm t c cc mc tiu ra.II. HTQLCL ISO 9000

*2.1 Nguyn tc qun l cht lng ca ISO 9000Nguyn tc 6: cai tin lin tucCi tin lin tc phi c coi l mt mc tiu thng trc ca t chc.II. HTQLCL ISO 9000

*2.1 Nguyn tc qun l cht lng ca ISO 9000Nguyn tc 7: Ra quyt nh da trn d liu

Mi quyt nh c hiu lc c da trn vic phn tch d liu v thng tin II. HTQLCL ISO 9000

*2.1 Nguyn tc qun l cht lng ca ISO 9000Nguyn tc 8: Mi quan h cng c li vi nh cung ng:T chc v cc nh cung ng ph thuc ln nhau, mi quan h hai bn cng c li to iu kin cho vic nng cao kh nng ca c hai bn trong vic to gi trII. HTQLCL ISO 9000

*2.2 Ni dung ca B tiu chun ISO 9000B tiu chun v qun l cht lng.a ra cc nguyn tc qun l. Tp trung vo vic phng nga/ci tin.Ch a ra cc yu cu cn p ng.p dng cho tt c cc loi hnh t chc.

II. HTQLCL ISO 9000

*Vi Khch hng:c cung cp cc sn phm v dch v tha mn cc yu cu v vt s mong i.C nim tin i vi nh sn xut (Cc t chc).

Li ch p dng ISO 9000

*Vi c nhn:Cung cp mt phng php lm vic tt.Phn r trch nhim v quyn hn.C c hi hc hi v chia s kinh nghim


*i vi t chc:To nn mng cho sn phm c cht lng.Tng nng sut, gim gi thnh.Tng kh nng cnh tranhTng uy tn ca t chcTch lu v pht huy cc kinh nghim v b quyt lm vic ttNng cao thc ngi lao ngp ng cc yu cu lut nh


*i vi t chc:Cung cp phng tin thc hin cng vic ng ngay t u.

Do the Right thing Right at the first time


* H thng cht lng Lin tc ci tin H thng tai liu

*Cu trc ca tiu chun ISO 9000

*H Thng Tai Liu4.2 Cac yeu cau lap van ban chungVan ban he thong quan ly chat lng phai bao gom nhng cong bo bang van ban ve chnh sach chat lng va muc tieu chat lng,so tay chat lng,cac thu tuc bang van ban va cac ho s theo yeu cau cua Tieu chuan Quoc te nay,cac tai lieu, ke ca ho s a c xac nh bi to chc la can thiet nham am bao viec hoach nh, tac nghiep va kiem soat co hieu lc cac qua trnh cua to chc

*Chinh sach cht lnga)thch hp vi muc ch cua to chc;b)bao gom viec cam ket tuan thu cac yeu cau va cai tien thng xuyen tnh hieu lc cua he thong quan ly chat lng,c)tao ra khuon kho e thiet lap va xem xet cac muc tieu chat lng;d)c thong at va thau hieu trong to chc, vae)c xem xet e luon thch hp.

*Muc Tiu Cht LngLanh ao cao nhat phai am bao cac muc tieu chat lng, ke ca nhng ieu can thiet e ap ng cac yeu cau oi vi san pham (xem 7.1.a), c thiet lap cac bo phan chc nang va cac cap co lien quan trong to chc. Cac muc tieu chat lng phai o c va nhat quan vi chnh sach chat lng

*S Tay Cht LngTo chc phai thiet lap va duy tr so tay chat lng bao gom a)pham vi cua he thong quan ly chat lng, ke ca cac noi dung va s ly giai oi vi bat ky viec ngoai le nao (xem 1.2),b)cac thu tuc dang van ban c thiet lap cho he thong quan ly chat lng, hoac vien dan en chung, vac)mo ta s tng tac gia cac qua trnh trong he thong quan ly chat lng.

*Thu Tuc Bng Vn BangThu tuc bang van ban phai c thiet lap Co 6 thu tuc bt but:k 4.2.3k 4.2.4k 8.2.2k 8.3k 8.5.2k 8.5.3

*Va h s Xem 4.2.4Co 20 im but phai lu h s5.6.16.2.2 e7.1 d7.2.27.3.27.3.47.3.57.3.67.3.77.4.17.5.27.5.37.5.4

*Va h s Xem 4.2.4Co 20 im but phai lu h s7.6a7.68.2.28.2.48.38.5.28.5.3

*Tai liu va h s cn thitTh nao la tai liu cn thit va h s cn thit?

*p dng trong HTCL:Xc nh, trin khai v kim sot cc qu trnh thng qua kim sot cc yu t 4M1I.Thit lp h thng theo cch c hiu qu nhtNm bt cc mi quan h ph thuc ln nhau trong h thng, xc nh th t u tin ca cc qu trnh da trn s quan trng v mc nh hng ca chng.Lin tc ci tin thng qua vic o lng v nh gi hiu qa cc qu trnh

*p dng trong HTCL:Ci tin khng ngng sn phm, qu trnh v h thng.nh gi nh k v thit lp cc tiu ch nh giTnh hiu lc v hiu qu ca cc qu trnhCc hot ng mang tnh phng ngao to v cc cng c cho vic ci tin lin tcThit lp phng php nh gi v ghi nhn vic ci tinGii thiu v cng c ci tin Kaizen (ci tin lin tc) v vng trn ci tin PDCA (Plan Do Check - Action) v SDCA (Standardization Do Check - Action)

*C nhiu cc thc tr gip ra quyt nh nh da trn kinh nghim, theo cm gic, phn on, tuy nhin ch c ra quyt nh da trn d kin mi c c s tin cy cn thit.p dng trong HTCL:Xc nh v thu thp thng tin, d liu cn thit phc v hot ng SXKD v ci tin.Xc nh r trch nhim thu thp, x l thng tin v phong php thc hin.m bo chnh xc v tin cy cn thitPhn tch cc d liu v thng tinS dng c hiu qu cc k thut thng k thu thp v phn tch d liu.Ra quyt nh v thc thi hnh ng da trn cc kt qu phn tch.

*p dng trong HTCL:Xc nh v la chn cc nh cung cp chnh c nng lc.Thit lp cc mi quan h m bo s cn bng gia cc mc tiu ngn hn v chin lc di hn.To mi giao tip r rng v ci m.To ra s pht trin v ci tin ng b gia sn phm v qu trnhThu hiu cc nhu cu a phng ca khch hngChia s thng tin v cc k hoch cho tng lai

*ISO 9000 ch a ra cc yu cu chung i vi h thng cht lng v c th p dng cho mi loi hnh kinh t x hi v khng b nh hng bi loi sn phm m t chc cung cp. Bn thn tiu chun ny khng a ra cc yu cu i vi sn phm.ISO a ra cc yu cu cn p ng, m khng ch ra c th cch thc p ng nh th no. Ging vin cn nht mnh B tiu chun ISO 9000 a ra cc yu cu cho mt h thng qun l, khng p dng i vi sn phm trnh hiu khng ng. ****Cung cp cc quy trnh thc hin cng vic, lp k hoch trn c s xem xt kh nng thc t, o to nhn vin v cung cp cc ngun lc thch hp *Phn trn cp. y nhc li tt cht nu ngha ca tng yu cu. Gii thch m hnh qu trnh theo PDCA

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