systemic design:design thinking meets systems theory

24 February 2016Excellence Dayz, Riyadh

What do designers do?

Complexity and simplicity

Systems thinking

Design thinking

How do they match?

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Wicked Problems: “a class of social system problems, which are ill-formulated, where the information is confusing, where there are many clients and decision makers with conflicting values and where the ramifications in the whole system are thoroughly confusing.”

Rittel, 1974

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Systems thinking

Interventions have unintended consequences.

Failure happens.

There are multiple disciplines and perspectives

Operating characteristics change dynamically.

Complexity comes from socio-technical interactions.

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Design thinking: “a human-centered innovation process that emphasizes observation, collaboration, fast learning, visualization of ideas, rapid concept prototyping, and concurrent business analysis, which ultimately influences innovation and business strategy.”

Thomas Lockwood, DMI President

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How do designers think?

People-centered

Experimenting

Questioning

Visualising

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