ملتقى 2016 - اليوم الثاني: the process of transformation - roger tregear

Excellence Dayz Conference

Riyadh, February 2016

Roger Tregear

The Process of

Transformation

2© Roger Tregear, Leonardo Consulting 2016

change, transform, novelty, innovation, simpler, cheaper, agile, flexible, faster, responsive…

Transformation?Ultimately, it’s about changing business processes


Transforming… check-in


Transforming… car registration


Transforming…

everything?


Common factors? Design the customer experiences

Improve productivity

Capitalize on information ubiquity

Digitalize execution

Optimize technology usage

Reimagine business models


Common factors? Reframe the problem Challenge the need Customer experience Productivity Ubiquity of information Digitalization Technology developments Identity management


Functional

Organization

Pro

ce

ss

Org

an

iza

tio

n

Managing resources

Creating,

accumulating,

& delivering

value

Reimaginingmanagement


Roadblocks to (process) transformation1. Wrong problem2. Narrow search


The problemwith problems


Reframe the problemCheck-in queuemanagement

to seat-to-seat

Shopping list to shipping list

Check-in to check through

Passport check to data check

Regular check-up to continual assessment


Threats

to the process

Weaknesses

of the process

Negative Bias

Strengths

of the process

Opportunities

for the process

W

T

S

OPositive Bias

Pro

pert

y o

f

the p

rocess

Pro

pert

y o

f

the e

cosyste

m

Widen thesearch


Removing roadblocksto transformation Reframe the problem Widen the search Transform processes


The process of transformationTo achieve transformation, the best performing processes inany organization must be the processes of process management & improvement


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ملتقى 2016 - اليوم الثاني: the process of transformation - roger tregear

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