THE MOST SPORTS

THE MOST CANADIAN CONTENT

10%Rapport

20%Qualifying

30% Presenting

40% Closing

40% Rapport

30%Defining Needs

20%Describing Features

& Benefits

10%Closing

What What activities are activities are appropriate?appropriate?

What What activities are activities are appropriate?appropriate?

How should How should they be they be

organized?organized?

How should How should they be they be

organized?organized?

How much time How much time will each will each activity activity require?require?

How much time How much time will each will each activity activity require?require?

Read the customer’s attitudes, body language — Listen…and don’t interrupt! — Show your concern… use positive body language

QUESTIONSQUESTIONS